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books not appearing on kindle


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Showing 1-13 of 13 posts in this discussion
Initial post: 24 Jun 2012 20:58:25 BDT
julieg says:
i ve download several bks from ama.through whisp..down loads to pc

Posted on 24 Jun 2012 21:02:20 BDT
When you buy a book under the one click there is a box where you say which device you want it sent to. For the books you have already bought go to the manage my kindle page beside each book there will be a drop down menu allowing you to send it to other devices registered to your account

Posted on 24 Jun 2012 21:10:30 BDT
julieg says:
hi creepy lil'sister, i've done that. Gone to kindle manage, found book(as i have brought) hovered over keys, download via usb, to
my docs pc. (as kindle says) then try transfere via usb to kindle.

Posted on 24 Jun 2012 21:20:33 BDT
julieg says:
cont..from above...the books have downloaded from archieve again, but when i save they go to my docs, then i try to drap from my docs to kindle, but to no avail...plus they do not come up again on my kindle, i have followed as close i can to kindle support, but i need more help.
has anyone had this problem.....please...please help.

In reply to an earlier post on 24 Jun 2012 21:40:26 BDT
Denis Powell says:
When you drag and drop them to your Kindle are you putting them in the Documents folder?

Posted on 24 Jun 2012 21:45:16 BDT
julieg says:
ive draged and droped to kindle...to docuements,(which opens to all the books on kindle, travel down to name of book and drop)

In reply to an earlier post on 24 Jun 2012 21:46:48 BDT
Suze says:
julie, I've just had a quick look on the kindle support pages and they have some videos which will show you exactly what to do, when you use usb to transfer your books. It's not a case of we don't want to help you as much as I think you'll find it better to watch the vid then you can see what is happening, much better than we can explain it to you :-)

Posted on 24 Jun 2012 21:52:48 BDT
julieg says:
hi suze, looked at that and did everything as says, but still having problems as the files are not showing up on kindle

In reply to an earlier post on 24 Jun 2012 21:54:20 BDT
Suze says:
julie, sounds like you might have a faulty one. I'd phone customer services and get them to sort it. The help link at the top of the page will take you to the phone numbers. I think they're probably still there now as well.

Posted on 25 Jun 2012 07:44:11 BDT
daphne says:
Have you tried a restart? Just hold the power button to the on position for a slow count of 30 and then leave it alone for 10 minutes. The ones that you have sent by WiFi may then appear. Also check view downloading items from the main menu to see if they are listed there. They may be stuck, but the restart should fix this.

Posted on 25 Jun 2012 15:18:19 BDT
julieg says:
will try that daphne, but i am going to contact customer support and have a chat, but im inbetween hospital runs at moment.
thanks for info.

Posted on 25 Jun 2012 17:15:01 BDT
daphne says:
First thing customer services will do is ask you to perform a restart. So you might as well do it first.

Posted on 25 Jun 2012 20:18:30 BDT
julieg says:
daphne. right on. thanks. every time i tried to reset, via what instructed, hold power key for 20 secs, etc.. but did not work..
What i did in end was go to menu on home screen, select settings, menu again, and a box came up with restart. clicked that, then it went to original kindle screen and started the process again, when finished all my books were on my pc and kindle. thanks for staying with me. It helped alot.
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Discussion in:  kindle discussion forum
Participants:  5
Total posts:  13
Initial post:  24 Jun 2012
Latest post:  25 Jun 2012

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