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Kindle Screen Repairs


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Initial post: 21 Oct 2012 20:49:33 BDT
Last edited by the author on 21 Oct 2012 21:20:50 BDT
C. Halliwell says:
Kindle Keyboard 3G, Free 3G + Wi-Fi, 3G Works Globally, 6" E Ink DisplayKindle Touch, Wi-Fi, 6" E Ink Touch Screen Display
I have been asked by several people to start a new post for Kindle screen repairs. REO Technology (www.reotech.co.uk) offer a screen replacement service for both Kindle Keyboard (3rd generation) and the Kindle Touch. The so called "Frozen" Kindle screen is a common problem and typically it means the fragile TFT display has broken, either through impact or flexing. The screens have a plastic coating on them, hence most people don't realise the screen is actually broken. Even with the plastic layer, the screens are only just over 1mm thick (40 thou) so very fragile. If you use a good quality Kindle cover, the screens are fine but if anything is allowed to rest against the screen (keys in handbags are a common problem) you are asking for trouble. My wife and I both learnt the hard way, not that I carry a handbag, now we both have genuine Amazon covers. There are lots of good covers out there but the Amazon's version is both, sturdy and smart.

We see a lot of Kindle's through our workshops and can honestly say, 99 out of 100 are broken TFT screens with either an obvious impact point or a crack that starts near one of the page-turn buttons.

Please don't hesitate to call us if you wish to discuss a repair or just need some advice on a Kindle.

Thanks to Suze for the suggestion, I hope the information above helps to understand the dreaded "Frozen" screen?

Regards

Chris

Posted on 21 Oct 2012 20:51:46 BDT
Suze says:
What C Halliwell means is, he can repair them for you if you get a screen problem. This would be great if we knew where to send them for repair :-))

Posted on 21 Oct 2012 20:55:00 BDT
I know a plumber down our road who reckons he can fix'em. ;o)

In reply to an earlier post on 21 Oct 2012 20:56:25 BDT
Suze says:
A plumber, I was hoping it was Bob The Builder.

Posted on 21 Oct 2012 21:29:53 BDT
I know a guy down the local chip shop, swears he's Elvis but I wouldn't let him touch my kindle!

In reply to an earlier post on 21 Oct 2012 21:57:41 BDT
C. Halliwell says:
Now, there's a whole lot of shakin going on!

Posted on 22 Oct 2012 07:51:13 BDT
Suze says:
bump

In reply to an earlier post on 22 Oct 2012 08:09:31 BDT
Damaskcat says:
He's got the e-mail address for information on his profile.

In reply to an earlier post on 22 Oct 2012 08:25:22 BDT
Suze says:
Hiya Damaskcat, trouble is a lot of people who come on here just because their kindle screen has broken probably won't think about checking profiles. I just thought it would be easier all round if it was on his first post.
I'm glad somebody is doing the repairs as it seems a shame to ditch a kindle just because the screen has gone.

In reply to an earlier post on 22 Oct 2012 08:27:20 BDT
Damaskcat says:
I suspect he runs the risk of having the thread deleted anyway and putting the email address in the post makes it more likely it will go. Advertsing another business is something Amazon are quite quick to delete.

In reply to an earlier post on 22 Oct 2012 08:29:40 BDT
Suze says:
Ooh, I didn't think of that. I hope they don't though as it is a useful thing.

In reply to an earlier post on 22 Oct 2012 09:12:08 BDT
nwhelan says:
Could I please have the address of the repairers for a broken Kindle screen?

Thank you.

In reply to an earlier post on 22 Oct 2012 09:24:57 BDT
Damaskcat says:
You need to click on the name of the person who wrote the first post on this thread - there you will see their e-mail address - contact them.

Posted on 22 Oct 2012 09:51:05 BDT
C. Halliwell says:
All, I have been trying to speak to someone at Amazon about working with them with the service we offer. Trying to get through, is like chipping away with a hammer and chisel on a two foot brick wall. If anyone know's how to bypass the customer services section, I would appreciate a contact or telephone number?

In reply to an earlier post on 22 Oct 2012 09:57:28 BDT
nwhelan says:
Thank you!

In reply to an earlier post on 22 Oct 2012 10:19:07 BDT
Go to manage my kindle (if you have one) then kindle help pages then contact us. You can choose for them to call you. They may be able to put you onto the right department to call.

In reply to an earlier post on 22 Oct 2012 10:30:00 BDT
C. Halliwell says:
Thanks, I've tried all that, they are hopeless when you you need information that doesn't involve normal support. Thanks anyway.

In reply to an earlier post on 24 Oct 2012 20:00:44 BDT
Hello Chris,

I have a Kindle Keyboard 3g + Wi-Fi with a screen that has been damaged and is no longer covered by warranty. Amazon have offered to replace the device with a vastly inferior device, at a cost of 55 plus postage (to which I have taken severe offence, considering that I've found a topic where one individual got an out-of-warranty device replaced free of charge for a similar issue to mine). The screen has been damaged by pressure, cracking the inner (TFT?) screen, making it unreadable. Is this the kind of damage you are talking about?

Posted on 1 Nov 2012 12:12:41 GMT
Exitheory says:
Hi all,

It's possible to fix the screen easily yourself - have a look at this tutorial
http://www.scribd.com/doc/111612727/Kindle-Repair-Tutorial-how-to-replace-your-kindle-screen

We can also do repairs for your kindle - but seriously - it's not hard :)

www.kindle-repair.com

In reply to an earlier post on 1 Nov 2012 12:50:32 GMT
C. Halliwell says:
This is a crazy instruction book. there are special tools to take the cover off the back and if you use a knife as shown, you are likely to damage one of the flexi circuits or short something out. Do not, I repeat do not open your Kindle in this way. Also please note that Anti-static precautions should be taken when doing the repair, this instruction book does not mention this once. Static is one of the main causes of Kindle screens being damaged in the first place, not the only cause but one of them. There was an interesting story on WatchDog last week, if you didn't see it, look it up on BBC iPlayer. It's really important to make sure everything is grounded before you start. We at REO Technology wear Anti-Static straps and do all repairs on an Anti-Static work mats. You might be lucky but I'm sure the place you purchased your new screen from will not be interested in replacing the static damaged screen that you purchased from them. I hope this helps and if you need any more information, please don't hesitate to contact us at www.reotech.co.uk.

Regards. Chris

In reply to an earlier post on 1 Nov 2012 12:52:48 GMT
C. Halliwell says:
Yes, please contact us either by calling 0845 299 6333 or via our website www.reotech.co.uk. Thanks we look forward to hearing from you.

Regards. Chris

Posted on 1 Nov 2012 14:02:01 GMT
Exitheory says:
Thanks Chris, your input is valued and we will make additional suggestions of more specialised tools that can be used during a repair job. Ie: plastic levers can also be used to remove the covers.

Our aim is to empower everyday folk in enabling them to repair their own kindles. It really is an easy task and can take you 15-20 minutes to complete.

In should be noted that we also offer screens for sale, and are kindle repair service too.

I understand your reasoning in critiquing our tutorial, but I also see it as good feedback. Thanks.

Regards,
Liam

www.kindle-repair.com

In reply to an earlier post on 1 Nov 2012 14:17:36 GMT
Last edited by the author on 1 Nov 2012 14:18:38 GMT
C. Halliwell says:
Liam, I am sure your efforts in "Empowering the world" in Kindle repairs is done for the best possible reasons but "using a Knife" Really? You obviously haven't worked in the real electronics world. I have seen customers who end up sending Kindle's to me and they have sliced through the flexi to control the keyboard and obviously that bit doesn't work anymore. Also Static as a massive problem and you can easily turn a 55 screen into complete none functional beer mat. Good luck with your business.

Regards, Chris

Posted on 1 Nov 2012 16:09:01 GMT
Exitheory says:
Thanks Chris, we do appreciate your feedback. We know that you are another seller of kindle replacement screens (and a repair service) and that you are keen to see that people receive sound advice. You have taken the opportunity to provide feedback on our tutorial, and we thank you for that. We wish you luck with your business as well.

Regards,
Liam

In reply to an earlier post on 21 Dec 2012 23:44:59 GMT
katetowsey says:
Hi Chris,

My 3rd-gen Kindle screen has broken seemingly on its own overnight. I'd love to repair it but, looking at your website, it would cost me just +\- 10 more to buy a new one, which would also give me a 1-year warranty again.

Pity - but repairing it just doesn't add up.

Kate
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Discussion in:  kindle discussion forum
Participants:  59
Total posts:  134
Initial post:  21 Oct 2012
Latest post:  21 Mar 2014

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