Customer Discussions > kindle discussion forum

Won't turn on!


Sort: Oldest first | Newest first
Showing 151-175 of 231 posts in this discussion
Posted on 2 Mar 2012 16:03:41 GMT
Last edited by the author on 2 Mar 2012 16:04:54 GMT
sha says:
Disaster! I have had my kindle for 14 months, it has frozen on the "please wait a moment while your kindle starts up" screen. I have tried all of the above ... And rang customer support no luck. Now they have offered me a replacement for £40 and told that it's just one of those things, sometimes things just break?!? I don't think this is acceptable and am waiting for someone to ring me back. Surely it's not unreasonable to except a kindle to last longer than 14 month?!

I have always had a very high regard for amazon customer service, so I hope they come back to me with a better offer ;(

Posted on 2 Mar 2012 17:18:40 GMT
[Deleted by the author on 2 Mar 2012 17:19:12 GMT]

In reply to an earlier post on 3 Mar 2012 06:10:29 GMT
i called the customer service and they told me what to do and it worked.... call them.... the kindle is a computer.... you have to reboot and they will tell you how....while you are on the phone if it doesnt work out they will tell you to ship it back for repair or get a new one under the warranty....

In reply to an earlier post on 7 Mar 2012 08:58:58 GMT
I had the problem above, and Dennyboys suggestion worked for me, except now there is no "on" light.

In reply to an earlier post on 7 Mar 2012 09:40:05 GMT
Denis Powell says:
sha, this happened to me only last week and my KK3G is 18 months old. I connected it to my Laptop and copied all the books from the Kindle to my laptop and then deleted them, ejected it and it came to life. It's working as well as ever now, but I now only keep enough books on it to last me a month.

In reply to an earlier post on 8 Mar 2012 23:03:49 GMT
arlene says:
Thank you fro the tip on how to start my kindle, you are an utter genius and amazon should pay you for saving so many customers bombarding them with this problem.
Thanks again
A Dwyer

In reply to an earlier post on 19 Mar 2012 09:31:26 GMT
Im having this exact problem right now

Posted on 19 Mar 2012 17:19:21 GMT
I am amazed that after 2 years this power problem is still occurring to the Kindle. I was reading mine on the way to work today, on my way back tried to turn it on - nothing - A dead Kindle!
Thanks for all the tips on here. The power switch trick worked. Thank heavon this is my 2nd Kindle If it had truly broke I would be finding an alternative.

In reply to an earlier post on 19 Mar 2012 17:22:57 GMT
Damaskcat says:
Is it a power problem? Most electronic devices need to be switched off and on again at some point in their lives I've found.

In reply to an earlier post on 20 Mar 2012 18:03:35 GMT
Well I don't know much about the Kindles properties but I think it just seems to be sleeping when "Switched off" I may be wrong. However I have at times been reading and the Kindle suddenly re-boots itself for no apparent reason. Annoying when you are on a train twiddling your thumbs for a minute instead of reading the book.

In reply to an earlier post on 20 Mar 2012 18:30:05 GMT
Denis Powell says:
James, the Kindle is basically a small computer, and just like a PC will occasionally need a restart. I've had several Sony eReaders since the days of the 505 and every one of them, including the latest model, has needed the occasional restart. The biggest difference between Kindle and Sony is that the Kindle is easier to restart and does it much quicker in my experience. With the Sony you need a pin or needle with you to "poke" the restart button. No pin, no restart.

I've never had a spontaneous restart so I can offer no help with that.

In reply to an earlier post on 21 Mar 2012 08:23:06 GMT
Damaskcat says:
I don't think I've had any spontaneous restarts so I can't help there. I have had it happen with computers.

Posted on 21 Mar 2012 15:12:01 GMT
ChrisJ says:
My daughter had an iPhone.
She boasted that it never crashed and never stopped working....
But she used to have to turn it off and then it back on again at least twice a day.

Its what you have to do with electronics... (Having said that: my current laptop has been used every day since I installed Windows 8 ten days ago, and has had no need for a reboot. It just sleeps / hibernates over night and restarts the next day without problems).

In reply to an earlier post on 21 Mar 2012 17:23:48 GMT
Thanks Denis, I did some thinking about the spontaneous restarts and I think it may have been because the weather was very cold at the time. Things tend to slow down in the cold with a Kindle. Perhaps the Poor thing hates standing in the cold even more than me..

In reply to an earlier post on 7 Apr 2012 08:00:35 BDT
caroline says:
Thanks, this worked for mine, which was a relief as lost without kindle.

In reply to an earlier post on 10 Apr 2012 18:13:41 BDT
C. Philipp says:
There's a good guide on how to fix this here: http://techzwn.com/2011/04/kindle-wont-start-or-charge-how-to-reset-a-kindle/

Posted on 10 Apr 2012 18:38:11 BDT
Deborah Hume says:
Hi thank you for the reboot instructions i followed as far as the reset screen then cancelled and thankfully all my books have been restored without completing the reboot fully : )

In reply to an earlier post on 27 Apr 2012 06:41:45 BDT
scr1 says:
Thank you so much! Was about to leave for a weekends camping and found my kindle was frozen. I had jut fully charged it and the thought of camping without it was a nightmare! This worked :) Now if you could just do the same for the British weather... Thanks again.

Posted on 27 Apr 2012 08:13:11 BDT
[Deleted by Amazon on 27 Aug 2012 15:46:57 BDT]

In reply to an earlier post on 27 Apr 2012 16:40:15 BDT
Reboot the weather -- LOL if only we could.

Posted on 29 Apr 2012 20:20:28 BDT
my kindle went off all by its self as i was busy and new it wont turn on and there's no light when i tryed to charge it, please HELPx

Posted on 29 Apr 2012 20:56:20 BDT
ChrisJ says:
Restart it...
Charge it from the mains for 30 mins.
Hold the power button in / across for a slow count of 20 seconds.
Leave it alone for 3 minutes...

In reply to an earlier post on 29 Apr 2012 20:57:52 BDT
thank you

In reply to an earlier post on 17 May 2012 08:32:07 BDT
Mrs Payne says:
I cannot thank you enough! i was in utter despair as my husband had just left for 6 day holiday and was looking forward to plenty of time with my beloved kindle - it shut down just before he left and I felt bereft - so a million thanks!

Posted on 17 May 2012 21:55:16 BDT
Silly thing is I sent a Kindle back and paid £50 for a replacement before I knew about this. They said nothing on the phone when I explaine what was wrong. There is a fiddle going on here.
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 


Recent discussions in the kindle discussion forum

Discussion Replies Latest Post
Announcement
Introducing the all-new Fire HD 6 and 7 and Fire HDX 8.9!
176 23 hours ago
Announcement
Amazon Introduces Two All-New Kindles
213 23 hours ago
Announcement
NEWS: Kindle Paperwhite Software Update 5.4.5
87 10 Sep 2014
Announcement
NEWS: Kindle Paperwhite Previous Generation Software Update Version 5.4.4
274 5 Sep 2014
Announcement
NEWS: Kindle Paperwhite Software Update Version 5.4.3
188 26 Jul 2014
Announcement
Kindle Paperwhite Software Update Version 5.4.2
359 13 Jun 2014
Announcement
Kindle Paperwhite (Previous Generation) Software Update Version 5.3.9
62 1 day ago
Announcement
NEWS: Kindle Touch Software Update Version 5.3.7
87 29 Jun 2014
Announcement
NEWS: Kindle Paperwhite Update Version 5.3.6
101 25 Apr 2014
Announcement
New Kindle Help Forum Now Available
0 5 Jun 2013
Announcement
NEWS: Kindle Paperwhite Update version 5.3.5
62 6 Aug 2013
Announcement
Important Announcement from Amazon
697 18 Aug 2014
 

This discussion

Discussion in:  kindle discussion forum
Participants:  139
Total posts:  231
Initial post:  15 Sep 2010
Latest post:  23 days ago

New! Receive e-mail when new posts are made.
Tracked by 8 customers

Search Customer Discussions