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Amazon Prime

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In reply to an earlier post on 7 May 2012 20:56:54 BDT
Hippocratia says:
Oh gods, did we let the genie out of the bottle?

In reply to an earlier post on 7 May 2012 22:12:02 BDT
Last edited by the author on 7 May 2012 23:03:31 BDT
Lee says:
to be fair that statement does not show unless you look for it. When paying there is a tick box saying "Free delivery with Amazon prime" or something like that, a simple click or mis-click will sign you up for Prime for ever more.

In reply to an earlier post on 8 May 2012 08:45:55 BDT
Damaskcat says:
You can cancel it easily enough simply by going to your account - it isn't that you have to keep paying for it if you don't want it.

In reply to an earlier post on 8 May 2012 10:42:18 BDT
Last edited by the author on 8 May 2012 10:44:07 BDT
They do make it clear - and what I mean is that you don't even need to remember to go back before the end of the month. It's possible to click the "don't upgrade me" button straight away, and then not have to worry about it. Can't say fairer than that. Most of the things where you get a trial and then get charged, lovefilm, audible or blockbuster for example, you have to go back and cancel, and the trial ends when you cancel. There's no option for "I want to continue with the benefits of the trial but I don't want to have the hassle of remembering to cancel it", which Prime has.

If you forget, you get charged, same as Amazon Prime, but there's no option to continue with the trial but cancel in advance, which is effectively what one can do with the "do not upgrade me" button. Essentially, Amazon are letting you have a whole month's free trial, and at the same time they're allowing you to tell them that you won't be continuing before you've even really tried it. That seems pretty fair to me!! :)

Amazon may have some dubious practices, but the Prime trial is a win-win situation if people actually bother to read what they're signing up for, which is the issue in the end. People don't read the (very clear) explanations, and then whine because they didn't know how it worked, even though it was very clearly explained.

In reply to an earlier post on 8 May 2012 13:12:25 BDT
Lee says:
no you are wrong, it's clear from the amount of people posting on here is so short a time that it's far to easy to click the Free delivery box and not notice it's the sign up to prime box, I nearly did it myself a few times, good news is Amazon will return if asked but saying a miss-click is not all that is needed is wrong.

In reply to an earlier post on 8 May 2012 14:05:15 BDT
Damaskcat says:
Shame people aren't willing to read what they're agreeing to :-)

In reply to an earlier post on 8 May 2012 14:21:28 BDT
Last edited by the author on 8 May 2012 14:22:18 BDT
Lee says:
the point you seem to not want to get is some people don't think they are clicking to buy Prime, the tick box shows on the checkout page as well, People see the word FREE shipping so click that box, not knowing it's the Prime box, yes they should read more closely but Amazon also could make these mistakes much harder to make., a lot of companies do it, there is really no reason to have the Prime signup on the check out page, if people want Prime they can put it in their basket just the same way they do everything else.

In reply to an earlier post on 8 May 2012 14:31:11 BDT
So it's Amazon's fault people can't be bothered to read? Um. I don't even know where to start with that. If someone can't be bothered to read something properly and sign up for something they know nothing about because they see "free" and close their eyes to everything else, then it's their problem, not Amazon's. And as you yourself said, Amazon will refund and cancel if necessary, so it's not even as if they lose out, even if they do click on it without reading up on what they're signing up to. So really, where is the problem? It's with the people who don't bother to read. Sure there are a few people on here who are whining about it, but there are thousands and thousands of customers who use Amazon every day who manage not to accidentally sign up for Prime, so I'd have to suggest, it isn't that hard to avoid.

In reply to an earlier post on 8 May 2012 14:31:59 BDT
Last edited by the author on 8 May 2012 14:37:06 BDT
Basically what you're saying is, people see "free" and are greedy enough to click on it without checking what it means, and that's Amazon's fault. Good grief. That's very nearly as pathetic as the poster who claims it's Amazon's fault he's still posting 'cos they haven't banned him yet. Whatever happened to taking responsibility for one's own actions??!

In reply to an earlier post on 8 May 2012 14:39:23 BDT
Last edited by the author on 8 May 2012 14:45:34 BDT
Lee says:
not greedy no, if you calm down long enough and get of your high horse you will remember you have to change the shipping to super saver free shipping manually as first class paid for is the one Amazon picks for you by default, I have nearly chose the Free prime option instead of the free super saver option a few times and I expect that is were many of the miss-clicks come in, you can not have the free super saver option as your default because that would loose Amazon to much money, you really need to open your eyes and see the truth, Amazon are in this to make money, nothing wrong in that and like I said before they refund if asked without much of a problem but to say it's not designed this way to benefit them is just daft.

In reply to an earlier post on 8 May 2012 14:49:49 BDT
Last edited by the author on 8 May 2012 14:56:58 BDT
I'm perfectly calm and not on my high horse. Frankly, I don't care enough to get het up about this.

I actually had "free super saver shipping" as a default for quite literally years. I just clicked through as if to place an order, and frankly I can't see how it's so difficult. Probably because I've not made an order in a while besides Kindle books, Amazon now takes me through the "choose an address, choose a payment method", and to be honest the only place I can see Amazon Prime being advertised, it says in bold lettering "get fast, free delivery, starting with this order, when you sign up for Amazon Prime." What's so hard to understand about that? If something says that they want you to "sign up" for it in order to receive it, it's the buyer's responsibility to find out what they are signing up for, no? Caveat emptor. I know for sure that when I bought a Kindle I got free super saver shipping and didn't inadvertently sign up for Prime... my mum managed the same feat, and she's really not techno savvy at all. It ain't that hard.

I always check the payment amount before clicking confirm, because I take responsibility for my own money and don't expect Amazon, or any other retailer, to idiot-proof their system to that degree. It's really, really not hard to check how much you're spending.

And as I said further up the thread, I've had the Amazon Prime free trial TWICE, and both times it has been clear what I signed up for, and incredibly (unusually) easy to make sure that I only had the month's trial and didn't end up paying for a year's worth.

It's a very simple, easy to use system, as evidenced by the fact that thousands of people manage to use it without mishap every day and only a few people have a problem with accidentally buying Amazon Prime. Which, as you yourself pointed out, Amazon will refund if it was purchased by mistake. They also email you to tell you about Prime, so how anyone could be signed up for it for two years when Amazon told them they had signed up... it suggests some people should read their email more carefully.

Of course Amazon are in it to make money... what a strange point to make. It doesn't make the very easy, transparent, well set up and easy to cancel Amazon Prime trial some sort of nefarious plot just because some people see "free" and read no further.

In reply to an earlier post on 8 May 2012 14:57:52 BDT
Lee says:
maybe the reason you no longer have the Prime free tick box at checkout is because you have had the trail twice so they are no longer giving you that option. For some unknown reason you seem to be missing the fact that I am agreeing with you, it is people not reading what they are clicking and I agree they should but I also think the system has been designed this way because Amazon knows we humans don't read fully what we are clicking.

Oh and no you can't have free super saver as your default!

In reply to an earlier post on 8 May 2012 14:59:42 BDT
Damaskcat says:
Then they clearly didn't read everything did they? I'm not sure why anyone should cater for those who don't read something which is clearly stated in print.

In reply to an earlier post on 8 May 2012 15:04:47 BDT
Last edited by the author on 8 May 2012 15:07:10 BDT
Well, I had it as my default for years...

I just checked, and Amazon EMAILED me when I had a Prime trial... so really, where is your complaint?? It's not like they tried to hide it. In my experience - and the experience of others that I know - Prime trials just become available every couple of years. The last time I did it was in February this year, and I did it quite deliberately and wouldn't have done it by accident.

You seem to be expecting Amazon to make the whole thing idiot proof. Well;

1) they have a thing that tells you what Prime is when you sign up
2) they have a "delivery total", which one assumes would include the money for Prime if you're not on the free trial
3) and then they send you an email to tell you you've been signed up...

I'd imagine they also send a receipt for the purchase of Prime membership, and after all these safeguards, they STILL allow people to have their money back if they got Prime by mistake.

Short of having huge red warning signs saying BE CAREFUL YOU MIGHT SIGN UP FOR PRIME!!! what exactly do you expect?

As Damaskat says, the only reason people find themselves paying for a Prime Membership they didn't want is because they didn't actually read what they're clicking. "But people don't read what they're clicking on" is just saying that Amazon should take responsibility to stop people, instead of people having the sense to read the (not very) small print for themselves...

Posted on 8 May 2012 15:09:17 BDT
Alien Girl says:
Before I had Prime, free super saver delivery was always my default too.

In reply to an earlier post on 8 May 2012 15:19:05 BDT
Last edited by the author on 8 May 2012 15:22:33 BDT
Lee says:
well a lot of those points you have wrong, no time have you been able to choose free super saver as default.
and no Prime cost does not show as the first month is free so they don't bill for it at checkout.

I'm saying it is a well known business practice to make signup for products you were not looking to buy very easy and to take advantage of user error.

Anyway as you are not on your high horse you won't mind if I leave this here cos I didn't signup for a nagging wife either.

Posted on 8 May 2012 15:34:01 BDT
Alien Girl says:
So, when I used to go to final checkout and the little circle next to free supersaver delivery was "ticked", does that not mean that it was my default? It was always ticked (Before Prime) and was always the one used, without my having to tick or click anything else. That, to me, means it was my default. Perhaps you have another meaning, Chris.

Or perhaps you've just realised that you're kinda losing the argument ...

In reply to an earlier post on 8 May 2012 15:39:59 BDT
Damaskcat says:
Same here, Davina.

In reply to an earlier post on 8 May 2012 15:40:53 BDT
Damaskcat says:
Clearly he loses arguments with his wife as well!!

Posted on 8 May 2012 16:12:05 BDT
masai mara says:
Perhaps it's time for people to take responsibility for what they buy and click when buying. I've enjoyed the benefits of prime for some time.
And like previously stated, Amazon still offer a refund if bought by mistake.
If all company's were like this, life would be a whole lot easier!

In reply to an earlier post on 8 May 2012 17:34:22 BDT
Lee says:
lol it's hard to argue when the other person comes up with wrong facts, from Amazon's help pages...

Can I set my 1-Click default settings to Super Saver Delivery?

No, but if the order hasn't entered the dispatch process you can change your delivery preference to Super Saver Delivery. To do this, click on Your Account in the top right-hand corner of the page and open your order from the "View Recent and Open Orders" section.

if you don't use one click then you still have to choose the free super saver option, clearly it's not me that is confused.

Posted on 8 May 2012 18:47:36 BDT
While I would not say it is a con, amazon are behaving in the way most companies do and trying to get as many people to keep to amazon prime as possible by making the default setting that you do want to upgrade after the free trial. Ideally, it should be up to us to activate the service after the free trial and then it is TOTALLY in our hands. However, cunning amazon realise that they will lose prime customers as some will not bother or remember to upgrade. Amazon realise they will get more business with making upgrading automatically the default. Out of everyone trialling prime, a percentage are bound to forget to opt out of the upgrade and amazon will then gain some of those as regular prime users. It's just good business sense, not ideal for us, but like it's been pointed out, amazon do explain the upgrade mechanism.

In reply to an earlier post on 8 May 2012 20:18:31 BDT
Willber G says:
Somebody very wisely posted this earlier in the thread:

"It's an old trick, mail-order book and record clubs have been doing it for years."

In reply to an earlier post on 8 May 2012 20:22:30 BDT
I got caught out with Which? Signed up for their 1 trial to check out reviews for a new TV. Forgot to cancel at the end of my trial and, before I knew it, I was paying a monthly bill. Spoke to customer services and no joy. Just had to pay and use the experience to be more careful in the future.

Posted on 8 May 2012 20:27:21 BDT
Garscadden says:
I always used to have super-saver as default shipment method, before I went prime. When did they stop you doing that?
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Discussion in:  kindle discussion forum
Participants:  58
Total posts:  286
Initial post:  18 Feb 2012
Latest post:  29 Mar 2014

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