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Frozen Kindles

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Showing 76-100 of 148 posts in this discussion
In reply to an earlier post on 26 Aug 2012 21:25:48 BDT
Lucy Lou says:
The point is, Shane, that Amazon haven't said its special, a forum user had.

You want a discount on something that isn't being offered as a discounted item.

You're being unrealistic.

In reply to an earlier post on 26 Aug 2012 21:32:04 BDT
[Deleted by Amazon on 27 Aug 2012 16:15:11 BDT]

In reply to an earlier post on 26 Aug 2012 21:59:36 BDT
Last edited by the author on 26 Aug 2012 22:02:31 BDT
Shane says:
Clagg, I feel like I'm explaining myself clearly over and over again here, and somehow you're still not understanding.

There are two issues here: the first, as N. Trimble points out, is that a Kindle failing after 18 months (or frequently less) is pretty poor. The second is that there's little you can do when this happens, except to pay full price for a new Kindle. I'd heard great things about Amazon's CS being very generous, even with a product outside warranty, which reassured me I'd be in good hands even if my Kindle failed. But my experience has been that their CS is fairly ordinary, pretty much what I'd expect from any retailer, so I'll take that into account when next choosing an e-reader. Previously Amazon's reputation would probably have kept me with Kindle despite any problems with the device itself, but not so much now. It's that simple.

In reply to an earlier post on 26 Aug 2012 22:06:07 BDT
Kelp Bed says:
Sorry. I thought they had offered you 20%a new one. Maybe I have misread your post...

In reply to an earlier post on 26 Aug 2012 22:13:08 BDT
i have downloaded my ebooks to my laptop - not an ideal solution but at least they are still available

In reply to an earlier post on 26 Aug 2012 22:41:04 BDT
Willber G says:
He has explained a number of times that he hasn't been offered a discount on the model of his choice, i.e. the K3 that he currently has.

In reply to an earlier post on 26 Aug 2012 22:51:59 BDT
Kelp Bed says:
Ah yes. From what I can see, the one they want is not available, and they don't know if it will be..
Not sure after 18 months that a free upgrade would be offered. If it was, wow.

In reply to an earlier post on 26 Aug 2012 23:34:59 BDT
Last edited by the author on 26 Aug 2012 23:38:24 BDT
Willber G says:
Not "if", "when". From Shane's first post:

"When I asked about the KK I was told they didn't know when it would be in stock, so I pointed out the website said 1 September, and was then told the discount wouldn't apply to the KK anyway."

ETA: It is available for pre-order.

In reply to an earlier post on 26 Aug 2012 23:40:46 BDT
[Deleted by the author on 26 Aug 2012 23:41:07 BDT]

In reply to an earlier post on 27 Aug 2012 08:13:35 BDT
Lucy Lou says:
I think I have been very clear Shane. I understand perfectly what you're saying. You expect a discount on something you want to buy. You can't have one.

You call the customer service as poor because you cannot have what you want.

It is that simple.

Posted on 27 Aug 2012 08:45:05 BDT
i've had my kindle keyboard since april 2011 and love it!! i've around 1200 books on it now and have noticed its slower to load but its fine once i get the book loaded - i've got a current unsorted group of 20-30 books and 23 dif categories so might play around and see if changing anything speeds its loading. its frozen maybe half a dozen times and for some reason when downloading books a couple of times its lost all the categories and just put everything into one file - heart stopper first time cos i thought i'd have to sort em all again but a reset ( the holding the off button for 15 secs) put them all back where they were thankfully.

i read for around 8-10 hours a day every day as i'm disabled not unable to do much else. i'll be disappointed if it fails but just buy another - everyone seems happy to replace expensive phone annually but yet regard ereaders differently - to me they're similar - like a small simple pc. its so important to me i've even thought of buying a spare when i have the cash just so i have one ready if it fails...i hate going back to books now and find them hard to read and so heavy and awkward even paperbacks given my physical problems - all i do with my kindle is use it for reading, it lives in its leather cover with the light and i recharge it every night. i am naughty about not closing the cover though and have a couple of scratches on the screen but thats my fault and i'm trying to rememeber to close it up. it goes everywhere with me so i do really need to be more careful.

In reply to an earlier post on 27 Aug 2012 09:37:38 BDT
Damaskcat says:
Your choice :-)

In reply to an earlier post on 27 Aug 2012 09:41:20 BDT
Damaskcat says:
Sounds as though you get lots of use out of your Kindle :-) Like you, if mine broke I'd buy a new one. I put some money aside from when I was selling all my paper books for when I needed to replace it.

Posted on 27 Aug 2012 21:39:08 BDT
There does seem to be an issue with the Kindle breaking down just beyond the one year mark. As my own just froze this week after 14 months (yes well used I appreciate, but then again so is my ipod which is now 6 years old!), I checked out google and there are pages and pages of blogs with exactly the same issue as I have.

And while yes, I have been offered a small discount ie £71 for the Kindle WIFI (rather than £89) and I fully appreciate that Amazon do not have to offer me anything. I am not assuming this is out of the goodness of the lovely Amazon people'sr heart. It is a proprietry device after all so not having a kindle means I will no longer spend at Amazon buying e books!!

So to cap it all after reading through this blog - some of you guys think it is acceptable to pay £70 - £140 per year for the privaledge of spending what a further £20-£30 or more per month at Amazon!

I think I may wait for the Nook, which may well have similar issues. By the way the Nook is the Barnes & Noble e-reader, one of the biggest book retailers in the world, so I suspect book selection will not be an issue.

Posted on 28 Aug 2012 07:52:28 BDT
the problem with changing ereaders though is that all the books you currently have won't transfer ( as i understand it - i know nook books can't be read on kindle so i assume reverse is true?) so thats money lost for those of us that re read books. of course if you only read them once like some of my frineds thats not a problem.

In reply to an earlier post on 28 Aug 2012 09:44:28 BDT
Shane - I get what you are saying - in fact my kindle froze a month out of warranty. I was offered a 'refurbished' kindle at £40 after CS couldn't clear freezing with me over the phone. Luckily I managed to clear the freezing myself after playing around with it and so didn't need the refurbished one.

CS were polite and helpful, but in my opinion no more than other companies I've dealt with and I wouldn't take that into consideration when buying a new e-reader if/when I need one.

I was in WHS on weekend and they have the Kobo there and I overhead the salesman extolling the virtues to a customer and dissing the kindle :)

Another thing that I've seen/heard is that the kindle has more books than other e-readers but I recently saw that the Nook have over 2 million books available - currently Amazon have 1,420,588 albeit it is increasing all the time.

I think all the e-readers are much of a muchness and depending on where you are looking from then one might appear better than the others.

I suppose posting on a kindle forum you will get posters who are more favourable to the kindle :) - I myself after the initial love-in with the kindle am now more discerning and would not automatically buy a new kindle when mine gives up the ghost - in fact I think I would go for a tablet as it would give me more options.

Posted on 9 Sep 2012 05:35:48 BDT
Curly says:
I have just joined the above with my Kinlde 3G having only half ascreen of text and the top half not being able to be reset
Have tried to reset a number of times.
Got in toiuch with Amazon and the same as other in that I am afew months over the years warranty therefore Amazon will give me anew one at adiscount if I want to pay
But they no this is an issue and they have not fixed it yet.
Are the new touch screens any better and they ares supposed to be coming out with a new whitepaper 3G Wil it be better.

In reply to an earlier post on 9 Sep 2012 05:43:57 BDT
Curly says:
What did you do to get one as areplacement. mines is exactly like yours and Amazon will only say that yoiu are afew months out of Warranty and they will give me adiscount on another Kindle if I want to pay for IT.
Waht do they once Bitten twice shy, from Australia

In reply to an earlier post on 9 Sep 2012 08:44:28 BDT
Suze says:
Curly, the Touch screen ones are far better than the KK and the build is a lot stronger. So far I haven't seen any reports/grumbles about freezing and it's been here since April. I got a Touch on the day they were released here and haven't had any problems with it at all and consider it to be one of the best moves I made.
The White Paper looks good but isn't available here yet and it could be months before it is.

In reply to an earlier post on 9 Sep 2012 09:35:44 BDT
Kelp Bed says:
I have the Kindle Touch too. I think it's a great book reader. Have had no problems with it at all. It has a faster processor than the other readers and have not had any freezing issues. I was disappointed that the Paperwhite is not available in the UK at the moment, but in the cold light of day, as far as I can see the only advantage with it is the front light. So will stay with the Touch anyway now, even if it does get released here.

Posted on 9 Nov 2012 12:09:39 GMT
to put things in perspective.
My 4th Kindle has just frozen for good. All his predecessors before him died the same slow, painful deaths.
3 of them, including this one, were replaced FOC by amazon. 1 I had to pay 50£ for a refurb, because I was out of the warranty period AND dropping it on the floor twice in 10 seconds might have had something to do with its death. The jury is still out on this one.
All in all, I've had kindles for quite a long time, and Amazon has been ace in terms of no quibble CS replacement. I can't complain about anything apart from the fact that the device seems to have a flaw, in that after a while, it just dies.
Now, if Kindle #5 dies outside the warranty period, I won't be paying anything to replace it. I'll bury it, and buy the best model available then.

In the meantime, long live the kindle.

In reply to an earlier post on 9 Nov 2012 12:11:20 GMT
Damaskcat says:
Dropping any electronic device on the floor is not be recommended!!

In reply to an earlier post on 9 Nov 2012 12:16:25 GMT
Lucy Lou says:
At least you're honest enough to state that you dropped it.

The amount of people who claim to have laid it to rest every night on a pillow only to find a broken kindle the next day was starting to make the Kindle look like it was allergic to feathers! :) x x

Posted on 9 Nov 2012 12:23:16 GMT
Well, I thought, I'm out of warranty anyway, I might just as well play if right.
But that doesn't change the fact that 3 devices have broken down without any intervention from my side, all within their estimated shelf life.
As I said, I think there is a flaw with the Kindle Keyboard.

In reply to an earlier post on 9 Nov 2012 12:32:34 GMT
Damaskcat says:
Mine has been used every day - often for several hours at a time - and it is still absolutely fine after more than two years so I can't agree there is a flaw with them.
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Discussion in:  kindle discussion forum
Participants:  44
Total posts:  148
Initial post:  12 Jun 2012
Latest post:  20 Nov 2012

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