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Broken kindle, fragmented screen effect - looking for help returning or fixing.

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Showing 401-425 of 914 posts in this discussion
Posted on 5 Apr 2012 00:46:43 BDT
I have contacted watchdog and I think others should too. It seems some kindles do have a defect and as such I believe Amazon would have to replace/refund if they sold a faulty product. If enough people contact watchdog then they will have a story about it and will help deal with the problem.

In reply to an earlier post on 5 Apr 2012 02:04:59 BDT
A. J. B says:
Good Idea. I have just bashed out a complaint to Watchdog since seeing you post, and urge others to do so as well.

In reply to an earlier post on 5 Apr 2012 02:18:17 BDT
A. J. B says:
I don't think we do necessarily agree to the T+C on purchase, especially if those T+C purport to reduce the consumer rights granted to us under English Law. We should be able to expect to purchase an item which is suitable for our use - "fit for purpose" is the legal definition, and failures as early as a lot of us ( not all ) are experiencing clearly show an inherent weakness and therefore NOT fit for purpose.
I bet a lot of the Amazon fans would change there tune a bit sharpish if their good luck ran out and they had to stump up £40-00 for a refurbished unit with only a 90 day warranty.

In reply to an earlier post on 5 Apr 2012 08:51:10 BDT
Damaskcat says:
A J Barter - do you know what I would do now if my Kindle gave up the ghost after 20 months of heavy use? I wouldn't even contact Amazon as I know it's out of warranty I would buy a new one. I have had much more than value for money from my Kindle - something like 3500 hours of use. So no I would not be changing my tune. For a small electronic gadget it has done well and I would never seriously expect it to last 6 years.

Everyone who complains about the screens having an inherent defect needs to be aware that all e-ink e-readers use the same screen. If Kindles have an inherent defect then so do all e-ink e-readers.

In reply to an earlier post on 5 Apr 2012 09:22:42 BDT
A. J. B says:

Well , here we go again. Firstly, mine is only 16 months old. Secondly, it's had normal use not heavy use. thus it is unfit for purpose.
You may be prepared to accept shoddy goods, I am not. If you have low expectations of what a product should do, so be it, but don,t preach to those of us who don't. And you may be able to afford to replace yours - I can't.
Is it a proven fact that all ebook readers have the same screen, as you state, or is this speculation? (I am asking a genuine question there by the way).
In any case as the screens clearly have an inherent defect, then ANY ebook reader fitted with the same screen will be defective, so does not alter the situation one iota, unless of course there is something peculiar to the Kindle design which causes the screen to fail. Who knows, who cares? I still have a product which does not meet the requirements of the Sale of Goods Act, and as such I require Amazon to comply with the Law and repair it free of charge.

Posted on 5 Apr 2012 09:28:51 BDT
Brian says:
My screen is fabulous.

In reply to an earlier post on 5 Apr 2012 09:33:00 BDT
Damaskcat says:
20 months of heavy use - more than 5 hours a day each and every day says to me these are not shoddy goods!

In reply to an earlier post on 5 Apr 2012 09:37:35 BDT
Brian says:
Dead right the're not , Damaskcat

In reply to an earlier post on 5 Apr 2012 09:39:33 BDT
A. J. B says:
Well, yours may not be shoddy, mine is.

In reply to an earlier post on 5 Apr 2012 09:44:37 BDT
Brian says:
That's unfortunate, then A.J.

Posted on 5 Apr 2012 10:10:22 BDT
J. H says:
People just have totally unrealistic expectations. 40 quid for a replacement when its out of warranty is FANTASTIC customer service!

Posted on 5 Apr 2012 10:16:53 BDT
Kelp Bed says:
I can't think of any other company that offers such a good service.
If my tellie wet bang just one day after the warranty was out.
I know I would have nothing!

In reply to an earlier post on 5 Apr 2012 10:26:01 BDT
Ethereal says:
I think the argument is Az's warranty doesn't coincide with EU regs or even the Sale of Goods Act (which is more subjective) and those outweigh a company's guarantee.
If someone takes the wrangle all the way it would be interesting to know the result. It might end with Az issuing a warning their product has built-in obsolescence!
While I know some may not have money to spend on replacing kindles every year or so it's not like a washing machine, so I'd say it's a luxury item and if you're not willing to do this there's no pressure to buy.
In fact you take a risk there will always be a licence for ebooks at a reasonable price too and maybe Az take this into account when pricing their product, it's not just the hardware you're paying for.

In reply to an earlier post on 5 Apr 2012 10:29:25 BDT
J. H says:
But we do not know that Amazon will not comply with the SOGA because no one on here seems to have tried going down that route which is started by YOU paying for an engineers report on the product, and that will cost more than the 40 quid that Amazon offer a replacement for........

In reply to an earlier post on 5 Apr 2012 10:37:06 BDT
Ethereal says:
That's the rub isn't it, who's willing to pay to test it out?

In reply to an earlier post on 5 Apr 2012 10:40:21 BDT
Brian says:
Which would of course seem pointless, JH.

In reply to an earlier post on 5 Apr 2012 10:40:38 BDT
J. H says:

However, in my view, as it stands, Amazon ARE complying with law, no one that we know of has done enough to demand their (very thin) "rights" under the SOGA. (Which has long been criticised as being pointless and unenforceable!)

In reply to an earlier post on 5 Apr 2012 10:45:23 BDT
Brian says:

Posted on 5 Apr 2012 10:47:04 BDT
Last edited by the author on 5 Apr 2012 10:48:34 BDT
Fi esta says:
On the other hand, to play devils advocate here, if people want to spend time, and money pursuing this, it is of course up to them...

In reply to an earlier post on 5 Apr 2012 10:51:00 BDT
Maria says:
Their time, money, choice-fine by me too.

In reply to an earlier post on 5 Apr 2012 10:53:58 BDT
J. H says:
Of course it is, but in my view, its just silly to.

In reply to an earlier post on 5 Apr 2012 11:21:35 BDT
Frenchie says:
Good morning B. don't jinx it ... :)

In reply to an earlier post on 5 Apr 2012 11:26:36 BDT
Frenchie says:
Yes, I also think it is excellent but I would not take it because I was offered an extended guarantee for 3 years, for £24.00. I did not buy but if my Kindle goes after its warrantee, I will buy another one and get the 3 years extension. I think it might be even better value.

In reply to an earlier post on 5 Apr 2012 11:37:50 BDT
Frenchie says:
If I could not replace my Kindle then I would fall back on the free Apps.Of course, I would be gutted but I have Kindle on my PC too. Was on the lappy too, but had to sell it (deregistered my kindle app. first LOL). Obviously, it is a little harder to read in bed with a PC ... :) :)

In reply to an earlier post on 5 Apr 2012 12:28:40 BDT
Brian says:
Bon apre midi , French - point taken :-)
(sorry - Tarz hasn't told me how to do the accent yet)
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Discussion in:  kindle discussion forum
Participants:  262
Total posts:  914
Initial post:  2 Dec 2010
Latest post:  1 Sep 2014

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