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Has anyone else had to send back kindles with frozen screens more than once?

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Showing 1-25 of 71 posts in this discussion
Initial post: 18 Apr 2012 10:06:02 BDT
My daughter's kindle has just partially frozen for the 3rd time in the 10 months since she has had it (standard keyboard wifi). Amazon have previously been very quick to replace it without comment but this time made it clear that they think it is her fault, but have agrred somewhat reluctantly to replace it. She keeps it in an Amazon case and swears she has not dropped it.
My first Kindle also fatally froze within a few weeks of me getting it. I certainly did not damage mine either. 4 Kindles sent back within the year does not bode well. I wish I had bought the extended warranty....
Has anyonelse had similar experiences or have I just been unlucky?

In reply to an earlier post on 18 Apr 2012 10:30:17 BDT
Denis Powell says:
Miss Giles, I'm sure you'll hear from others with a similar experience, but I believe the vast majority of Kindle owners are happy with their Kindles. I've had a Keyboard Kindle in almost daily use for 19 months and a K4 for 6 months.

Like any computer they freeze occasionally and require a restart, and the Keyboard Kindle seems to start having problems, for some people, when the number of books stored on it gets close to 1,000. Others when they have thousands of books in their Archive. Mine started to slow when I reached 1,500 or so books stored on it and froze completely at just over 2,000. Once I'd connected it to my laptop and removed most of the books it returned to normal and now, with around 100 books, is working perfectly again.

Posted on 18 Apr 2012 10:40:52 BDT
Tigger's Mum says:
We now are a 3 Kindle family and touch wood nothing 'fatal' has happened. I think everytime mine froze, it was probably my fault by not waiting long enough for the Kindle to process and I pressed buttons too quickly. I also noticed it was only with the wireless on and only when the signal dropped from 3G to GPRS. Since I've paid more attention and allowed all actions more time, I haven't frozen mine for months. Hope that helps.

Posted on 18 Apr 2012 10:51:10 BDT
David says:
I have had one replaced with a frozen screen, during my searches for fixes for this I found that there was a known issue with the lighted cases and kindles.

Posted on 18 Apr 2012 11:49:50 BDT
I'm on my third Kindle, I got this one last July so it has lasted longer than the other two. My second Kindle only lasted a couple of weeks.

In reply to an earlier post on 18 Apr 2012 12:27:58 BDT
oldcelt says:
@David - I think the problem was with the non lighted case. I had this a year ago and Amazon replaced my non lighted case with a lighted one for free. No problems since.

Posted on 18 Apr 2012 14:27:36 BDT
Sandy M says:
Frozen with screen OK = try various solutions inlcuding reboot / changing your old non lighted case.
Frozen with some screen damage apparent (with no associated rough handling) = fault with Kindle. They will replace out of warranty if you are nice.

Posted on 18 Apr 2012 14:31:06 BDT
Walker says:
Never suffered from frozen screen. Only problem I had was with a hairline crack in the bottom right corner of the screen surround. Amazon replaced it, no questions asked. Never had any problems of any other kind. Mine is the KK3G, by the way.

My daughter has the newer model without the keyboard. She has never had any problems with hers, either.

Posted on 18 Apr 2012 14:31:28 BDT
Sandy M says:
Also see here:

In reply to an earlier post on 19 Apr 2012 12:22:01 BDT
David says:
Thanks OldCelt, I was not sure of the exact circumstances. I recalled reading it but I had no cover so I had ignored it.

I have a square trade policy on mine and they are really helpful. I had sat down with my kindle in the pocket and apart from a little giggle from the operator they sent me a new one the next day. For < £30 I think it is worth it.

Glad yours has been going well since.

In reply to an earlier post on 19 Apr 2012 14:12:12 BDT
Miss Giles - I've posted this fix before and nobody has responded, possibly thinking I was taking the proverbial, but I am serious about it and have used it many times as my kindle (now it is out of warranty) constantly freezes, approx once every couple of weeks. I have also gone down the route of getting replacement from Amazon, which whilst I was waiting to receive it I played about with my original kindle and found below fix. I sent replacement back to Amazon and got a refund.

The Fix:
Hold down Alt key and then press all keys from left to right, starting at Q going along top row and then onto 2nd row and then 3rd row ending on return key. I usually just drag my finger along the keys but it does work if you press key by key. The only keys I don't press are Menu, 5-way, Aa, Home & Back.
It might take a few seconds to reset (and possibly you might have to repeat sequence).
Once it has resetted, screen (usually) changes to the tree with little boy underneath screensaver and rebuilds/reloads your library, so initally you will see your collections with 0 books. After about 10 seconds all your books should reappear and your are 'Good to go' !

I tried this becuase during Amazon CS trying to help me clear the frozen screen they told me to hold Alt + home, when that didn't work they then said try Alt + G or Alt + H !? none of that worked but playing about (in desperation) tried the above fix and it worked and has done every time since. Also works on my wifes kindle although she has been quite lucky in that her kindle has only frozen a couple of times.

Best of luck


In reply to an earlier post on 19 Apr 2012 15:00:38 BDT
C. burnett says:
i have just replaced my kindle just wondering do you have to send the other back in the box or will they send a separate bag,thanks.

Posted on 19 Apr 2012 15:42:54 BDT
Oracle says:
I've said it before but there are very few people with only one frozen Kindle. It seems that most people either have no problems or go through multiple ones. I'm not saying that people are breaking them, as a lot of people are insistent that they've looked after them properly, but I do wonder if there's something that causes the Kindle to break specific to certain people's situation. So many people say they woke up in the morning and found their Kindle had stopped working overnight for example. Maybe if it's near a radiator, or if the room is humid, or something else atmospheric, that could affect it?

In reply to an earlier post on 19 Apr 2012 15:44:06 BDT
Last edited by the author on 19 Apr 2012 15:45:48 BDT
Damaskcat says:
You have to print off the label - which they have e-mailed you - pack it up and send it - either get it collected or take it to the post office. They will have sent you instructions which make this clear.

In reply to an earlier post on 19 Apr 2012 17:30:12 BDT
c. Burnett - Amazon told me to keep my charging lead and only to return kindle in either original box or box they send replacement in using Label they email you as per Damaskcat post.

Oracle - My kindle freezes under all different conditions - once I literally put it to sleep and 5 minutes later went to awake it and it had frozen - I was holding it for those 5 mins. I suspect the reason and this has been mooted before is the amount of books on the kindle which takes time to sync and possibly causes freezing - I currently have 351 books and some music / audio books / personal docs. One thing I do notice is that the time is usually way out after I have unfreezed it and then I have to switch on wifi to get the time updated.

In reply to an earlier post on 19 Apr 2012 17:34:14 BDT
Oracle says:
Hi Mungo - I wasn't referring to screens that freeze sometimes, but the ones that permanently freeze. Sounds like you have a different kind of problem. I don't think 350 is very many books but maybe the audio books etc could be causing problems. I've had problems with my Kindle freezing if I make highlights but nothing permanent (I get the time glitch too...).

Posted on 20 Apr 2012 08:53:38 BDT
I recieved a replacement kindle last week as my original one kept freezing,the new one worked well.......until last night! It froze 3 times in 5 mins,drives me nuts having to shut it down and wait for it to reeboot! Not sure if its a glitch or if this one is heading the same way as the original and should I report it now or wait and see?

In reply to an earlier post on 20 Apr 2012 09:50:48 BDT
Maria says:
As it is a replacement I would contact C.S. immediately.

In reply to an earlier post on 20 Apr 2012 10:58:52 BDT
Damaskcat says:
I have about 1500 books on mine and I don't have any problems with it freezing. Even if I press too many buttons at once I just put it down for a few minutes and it recovers on its own without a reset.

In reply to an earlier post on 22 Apr 2012 15:05:01 BDT
My kindle would not switch off. I followed all the most popular advice to no avail. THIS comment was the only thing that worked. I started at Q and it reset itself by time I got to C. Thank you

In reply to an earlier post on 23 Apr 2012 13:03:43 BDT
Glad to be of assistance :)

Posted on 30 Apr 2012 09:53:40 BDT
A. Gear says:
I bought my kindle keyboard last May and had to send it back in October and have a replacement as the screen froze and the reset didn't unfreeze it, at the weekend my replacement (6 months old), has now got lines all down the screen - it hasn't been dropped or knocked, I have rang Amazon and they are sending out a replacement for me today. I'm hoping it's 3rd time lucky and I don't have to have this one replaced after six months like the previous two! My husband says it's because I've overused it, I don't think half an hour at lunch time and perhaps two hours every evening is excessive?

In reply to an earlier post on 30 Apr 2012 10:58:52 BDT
Damaskcat says:
No your reading time is not excessive - I read about five hours each and every day.

In reply to an earlier post on 30 Apr 2012 11:03:43 BDT
Brian says:
Do you find that you are stuck to the chair, when you go to get up?

In reply to an earlier post on 30 Apr 2012 11:17:27 BDT
Damaskcat says:
Why would I? I didn't say I read for five hours at a time did I?
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Discussion in:  kindle discussion forum
Participants:  37
Total posts:  71
Initial post:  18 Apr 2012
Latest post:  7 Oct 2014

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