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new kindle won't connect to wifi


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Showing 1-25 of 91 posts in this discussion
Initial post: 29 Jul 2011 22:21:32 BDT
new kindle today - wifi only
see's network name in list
WPA password
correctly entered password and kindle does not recognise it
contacted service provider, changed password, restarted router and wifi etcetc, restarted kindle.
kindle still does not accept correct password which laptop is using at the moment
HELP!

Posted on 29 Jul 2011 22:24:13 BDT
Ashrae says:
is there a switch on your router to put it in "pairing mode"
passwords are case sensitive

forgive me if you have covered these bases - just throwing in stuff that helped me when i first tried to connect...

Posted on 30 Jul 2011 07:46:36 BDT
Last edited by the author on 30 Jul 2011 07:46:44 BDT
Colin says:
The Kindle wont work if you've got N compatibility only enabled in your router. It has to be B/G backwards compatible.
Put your router make and model number in the Search Customer Discussions box from the forums homepage to find specific help.

Posted on 30 Jul 2011 17:03:08 BDT
Hey, thanks very much.
No switch on router and password entered correctly.

It's a N router- netgear rangemax WPN 824 v3 and I can't figure out how to change this!? Am googling and still looking through the customer discussions though- thanks!

Posted on 30 Jul 2011 17:43:47 BDT
ok, finally! changed router to transmit b and g instead of n
new password, entered correctly, works on laptop. still doesnt work on kindle.......
iphone recognises and 'connects' but wifi symbol doesnt show in top bar.....
this shouldnt be this difficult?!

Posted on 30 Jul 2011 18:02:44 BDT
volone says:
Have you rebooted Kindle since you made the changes to the router?

In reply to an earlier post on 30 Jul 2011 19:15:30 BDT
yes :(

Posted on 30 Jul 2011 19:24:13 BDT
Last edited by the author on 30 Jul 2011 19:32:55 BDT
volone says:
Had you already found this topic? It seems to relate to your model:

http://www.amazon.co.uk/forum/kindle/ref=cm_cd_search_res_ti?_encoding=UTF8&cdForum=Fx3IRFCNF3E5K2W&cdMsgNo=1&cdPage=1&cdSort=oldest&cdThread=TxN1K7V7NMNV0W&cdMsgID=Mx3K7Q0Z9J0SCL6#Mx3K7Q0Z9J0SCL6

Posted on 30 Jul 2011 19:28:47 BDT
jay says:
We had to turn our router off and then back on and kindle connected

Posted on 20 Nov 2011 09:54:26 GMT
I bought a Kindle, recently. Was a nightmare to connect. It connected to my neighbours, no trouble at all, and he has the same Router as me! Apparently, it seems to be a common problem. It was my kind guy next door that sorted it for me. He said it has to be on a channel, less than 11. As it comes from the USA, their channels are different? Anyway, after much hassle he connected it to channel 6, so now the Kindle works, and so does my Laptop!! Woo Hoo!!!! So Gavin thanks a bunch!!!! Your grateful neighbour Polly,

Posted on 25 Dec 2011 20:57:16 GMT
Mrs. P. Wing says:
Im having the same problem with connecting to a Net Gear max router...how do you know if its N or B/G etc?

Posted on 25 Dec 2011 21:03:53 GMT
when I got my kindle it said the wifi couldnt be set up. so i called amazon and they tested it and all was fine. hope you get it sorted

In reply to an earlier post on 26 Dec 2011 10:02:02 GMT
Damaskcat says:
You need to look in the router settings. Somewhere with the paperwork you had with the router there will be an address you need to type into your browser to look at the settings - it should start 192 and then a string of numbers. I'm sure someone with the same router will come along and tell you what the address is - or if you Google your router you should find it.

In reply to an earlier post on 26 Dec 2011 10:56:28 GMT
Just to say, sent Kindle back for a full refund. Bought one book, then, went pt buy another one, and WiFi had gone again, and couldnt connect again. So just got fed up with it!

Posted on 26 Dec 2011 11:35:57 GMT
Warpdriver says:
Just been on to a nice lady from Amazon for an hour, but she wasnt able to help, and have had to send my logs off to see if the engineers can help further.

If they cant assist, will be sending it back.....

In reply to an earlier post on 26 Dec 2011 11:47:17 GMT
Damaskcat says:
Mrs P Kirby. The Kindle will sometimes drop the wi-fi connection but it will usually get it back without you doing anything. Sometimes moving closer to the router will help.

Kindle is very easy to use and download books to - I think you're giving up too soon. When I first had my Kindle - August 2010 - I managed to connect it to wi-fi myself without any help from my OH and I'm usually hopeless at things like that!

Kindle does not react as quickly as a computer because it has a very small processor - you just need to be patient with it.

Posted on 26 Dec 2011 12:11:59 GMT
Maria says:
As Damaskcat said please don't give up yet. There is a lot more pleasure to be had from a Kindle than there is teething problems, so hope you do get on with it . Do you have a relative or friend who knows anything about this sort of thing?

Posted on 26 Dec 2011 20:05:48 GMT
we have recently got one and it will not connect to the wifi, ours is a bt home hub and seems to have no actual manual settings on the hub, also tried to reset it and still nothing, can anyone help???

Posted on 27 Dec 2011 12:27:12 GMT
Last edited by the author on 27 Dec 2011 12:29:22 GMT
I recieved a Kindle for Christmas from my wife. It will not connect to wi-fi. I have numerous other devices - laptops, Ipods, PS3, Wii etc all connect no problem. I have to date wasted about 6 hours of my life trying to get it working. I spoke with my ISP - Talktalk who assured me that the password is indeed correct. I then spoke to 2 different engineers from Amazon who I got cut off to both times - admittedly the 2nd operative seemed more interested. I have tried resetting router, taking off security options, manually setting up etc etc. I am currently in the process of talking to Netgear support ( router make). If I cannot solve this today it is going back to the shop for a full refund. I expect these days that it should come out of the box and work - is that too much to ask? What frustrates me more is that it seems to be quite a common problem. Why are Amazon not responding additional customer care, software updates, advices when purchasing etc.
Very, very poor and very disappointed.
Merry Xmas

Posted on 27 Dec 2011 19:52:16 GMT
I am having the same problem connecting my Kindle. I have Sky (D-Link) router and just bget the 'cant connect' message when I enter my network key.
Also dissappointed!!

Posted on 29 Dec 2011 11:09:47 GMT
I was having trouble with this. I was trying to connect my kindle whilst it was still plugged into my laptop and charging. Once I unplugged the kindle from my laptop and typed in the password it connected immediately. Just in case anyone is having the same issue.

Posted on 29 Dec 2011 11:10:40 GMT
I was having trouble with this. I was trying to connect my kindle whilst it was still plugged into my laptop and charging. Once I unplugged the kindle from my laptop and typed in the password it connected immediately. Just in case anyone is having the same issue.

In reply to an earlier post on 29 Dec 2011 11:13:02 GMT
Damaskcat says:
The 3G one works out of the box!

Being very rude if I were you I would ditch the Netgear router and get something better. :-) Your problem almost certainly is with the router NOT the Kindle.

Posted on 29 Dec 2011 11:21:58 GMT
ChrisJ says:
Some people (like me) get the Netgear router free with Orange broadband.
My previous WiFi router from Orange (the white-coloured Livebox) allowed me to connect Kindle, phone, PC, Xbox from anywhere in the house or garden to the WiFi.
The "new" "improved" Netgear router only allows me to connect consistently on WiFi when in the same room as the router. All other locations will drop the WiFi connection after a couple of minutes or less. The wired connection, on the other hand, is GREAT with the Netgear - but of no use at all to the phone or Kindle.

NOTHING else has changed. There are MANY PROBLEMS with the WiFi on the (cheaper end of) Netgear routers.

Posted on 31 Dec 2011 02:08:26 GMT
MrAndy says:
Just found this thread and was plugged into my laptop when i was trying. Unplugged - turned the kindle off, then when i turned it back on, it was connected.

I know this sounds like a silly fix - but it worked for me - so thought I would share.

Good luck all!
Andy
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Discussion in:  kindle discussion forum
Participants:  51
Total posts:  91
Initial post:  29 Jul 2011
Latest post:  2 days ago

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