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PC does not recognise Kindle via USB


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Showing 1-25 of 34 posts in this discussion
Initial post: 25 Sep 2010 22:59:20 BDT
Ceepot says:
I've tried to connect my Kindle to my PC, but nothing happens when I pluf it in via the USB. No 'dongs', nothing comes up in 'my computer', no message on the Kindle. Wifi works great, and this seems to be the only problem. I've tried a different cable and 2 laptops as well - nothing. Also rebooted my PC. Any ideas anyone?
Many thanks

Posted on 25 Sep 2010 23:13:31 BDT
AlbaToo says:
I don't know the answer, contact CS?
Have you tried connecting via a different USB port. I find that works sometimes.
Hope you get sorted

Posted on 25 Sep 2010 23:44:33 BDT
yep, try another port.

To be honest, mine didnt "bong" as I expected it to when I connected, but it did (eventually) show up on My Computer as an unnamed drive - look there?

Posted on 26 Sep 2010 09:12:36 BDT
@ Ceepot have you tried a hard reset with your Kindle? Hold the the slide button to the right for 15 seconds then release.

Posted on 26 Sep 2010 09:21:16 BDT
Damaskcat says:
Mine just showed up as another device and there was an icon on the right hand side of the toolbar. I think there was also a pop up message saying it was connected. Have you tried looking for it in my computer - called computer in Windows 7 ?

Posted on 26 Sep 2010 16:14:36 BDT
Chookgate says:
Daft question, but is the cable connected properly at both ends and is the kindle switched on? The kindle screen should say USB drive mode, and display a picture of the end of the cable and instructions for ejecting if you want to read on the kindle while it charges. The light next to the on switch should also be on (orange for charging and green if it already has a full charge)

Posted on 26 Sep 2010 16:25:35 BDT
Ceepot says:
Thanks everyone for your replies.

After a comprehensive phone call with customer services, a new kindle is on its way to me and I should get it in the next couple of days. Then I send the old one back to them.

Things do go wrong, and the service I have received from Amazon has been excellent so far.

In reply to an earlier post on 9 Nov 2010 17:47:11 GMT
Gary Sherman says:
I have the same problem with my Kindle 3, but the `funny' thing is that it works on my Dell laptop, but not on my Dell desktop. I've tried updating the bios on the desktop machine but to no avail. I have tried all USBs (the desktop has several) and none of them pick up the kindle. It doesn't even go into charging mode. This is very frustrating as I need to connect it to my desktop rather than my laptop, but being as the connection type is usb, you'd think it would work anywhere.

Apart from that, I love it!

Hope you get yours sorted.

Posted on 9 Nov 2010 18:17:18 GMT
Astra says:
I also have had problems with mine .Sometimes its recognised sometimes not ! I have to try different ports and if that fails I reboot which works ,Strange very strange lol

Posted on 9 Nov 2010 18:25:03 GMT
M. Dowden says:
I was lucky I had no trouble connecting it to my computer, the trouble started when I tried to move books across onto it. I had to get my dad to have a go. Is it just me, or do others get the feeling that at times computers and such like can be like people and get tempremental?

In reply to an earlier post on 9 Nov 2010 18:37:33 GMT
Astra says:
I call my computer a male !! ALWAYS trouble lol but then I'm a woman (me thinks) !

Posted on 10 Nov 2010 10:19:58 GMT
ChrisJ says:
USB, like other devices and computers and phones and Kindles, can lock up.
What that means is the device is expecting something to happen, and until that happens it wont do anything else. The normal way to fix this is to turn the device off, leave it for 2 minutes or longer, disconnect battery if possible, then turn it back on again.

Doing this turn off / turn on on the computer should clear any USB port issues.
BUT not always: because computers are clever these days and want to set the system up ready for your use as quickly as possible, sometimes the machine will remember what it is doing, so that it can be in the same state (i.e locked up!) when it is turned back on again.
In that case, you will need to disable the USB ports (in Control Panel somewhere), then turn off / turn on. Then re-enable the ports.

In reply to an earlier post on 10 Nov 2010 19:35:00 GMT
Gary Sherman says:
Thanks Chris. As it happens I've already tried all that and still no joy. MY pc is quite old (about 6 years) and that's why I updated the bios. Don't think they (my pc and kindle) will ever work together. But thanks for taking the trouble if making your suggestion.

Posted on 10 Nov 2010 20:09:53 GMT
Mrs. Quill says:
So THAT'S why the It dept always say "have you tried turning it off and then turning it on again?".......

Posted on 10 Nov 2010 20:50:05 GMT
Chookgate says:
Not relevant to the discussion, or kindle for that matter but talking of usb ports made me want to share! My integrated web cam on my laptop won't work unless I have something plugged into a usb port. Doesn't matter what, can be a pen drive, or a mouse, or even the kindle.

Posted on 10 Nov 2010 20:55:36 GMT
Mrs. Quill says:
My pc at work is crap on a Friday and even worse when it's raining...

Posted on 10 Nov 2010 20:57:25 GMT
Chookgate says:
Mrs Quill you must work at the same place as me! No, wait, my pc at work is crap every day!

Posted on 10 Nov 2010 21:03:10 GMT
Mrs. Quill says:
yeah mine too actually. Was trying to be a bit optimistic about things

In reply to an earlier post on 10 Nov 2010 22:12:55 GMT
M. Dowden says:
Chookgate, my webcam doesn't work in every USB port, and my wifi adaptor only really likes working in one port.

Posted on 11 Nov 2010 08:36:29 GMT
Ceepot says:
Thanks all - Amazon quickly replaced my Kindle as it was an internal fault. 5* service.
Your reply to Ceepot's post:
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In reply to an earlier post on 30 Jun 2011 11:41:29 BDT
hi, i tried doing all that and STILL it won't work uurgh, why do they sell us things and NEVER help when it won'ty work? mg

In reply to an earlier post on 30 Jun 2011 11:47:54 BDT
volone says:
What do you mean, "won't help"? Have you tried contacting Kindle Customer Services?

Posted on 10 Jan 2012 15:07:11 GMT
pes says:
Anyone who is having trouble with there pc not recognising there kindle! you will find that the usb connection plug from the kindle that connects to your pc does not fit into your pcs usb socket properly the rubber casing on the plug will not allow the plug to fit all the way into the pc usb port!! so use a sharp stanley knife and cut around the plug so the plug will click into your pc usb port!!! ..pes..

Posted on 20 Feb 2012 11:58:36 GMT
I think its a power problem. I have exactly the same problem on my Samsung phone. which uses the same connector as the Kindle. I've ordered a powered USB hub to see if that sorts it out.

Posted on 5 Jan 2013 13:59:13 GMT
It may be you were told to disable the device to use it whilst charging. In which case go to Settings, Control Panel, Add Hardware and follow instructions. If is says "This device is disabled (Code 22)" thats what you've done. To disable again use "Safely Remove Hardware" icon on taskbar.
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Discussion in:  kindle discussion forum
Participants:  22
Total posts:  34
Initial post:  25 Sep 2010
Latest post:  10 Feb 2014

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