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kindle screen problem


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Showing 1-25 of 186 posts in this discussion
Initial post: 18 Feb 2012 23:18:17 GMT
Edd says:
I have just turned my kindle on and have lines going through part of the screen and the rest is blank. my screen is not smashed. PLEASE can someone help

Posted on 18 Feb 2012 23:26:45 GMT
Last edited by the author on 18 Feb 2012 23:27:54 GMT
Lesley says:
You can try reseting it by holding the on/off switch for 30 seconds but it sounds like your screen is damaged. A smahed screen can be smashed inside and look perfectly intact from the outside. Ring Kindle Support, depending on how old it is they may replace it for you.

Posted on 18 Feb 2012 23:42:26 GMT
P E says:
Your kindle is beyond help, unfortunately. Contact customer support for a replacement.
Click 'help' in the top right corner of this page for contact options.

Posted on 19 Feb 2012 12:09:43 GMT
I had the sam problem, whilst on holiday (which was my main reason for buying it). I took it back to Tesco's and they exchanged it. Not had a problem since XX.

Posted on 19 Feb 2012 12:10:24 GMT
I had the same problem, whilst on holiday (which was my main reason for buying it). I took it back to Tesco's and they exchanged it. Not had a problem since XX.

Posted on 20 Feb 2012 09:16:28 GMT
Edd says:
Thanks Josie, P E, Jaci, looks like i will have to call Amazon and see what they say, this was a present for my partner last christmas so is just out of warranty, she loves it though so I hope it isnt going to be very expensive to fix

thank you

Edd

In reply to an earlier post on 12 May 2012 10:03:11 BDT
GRW says:
Hi Edd,
Did you get it fixed? Just about to embark on trying to find out what is possible as my (my wifes!) kindle screen has got damaged whilst I was travelling.
Here's hoping!
Gavin

Posted on 12 May 2012 12:35:48 BDT
Daphne says:
they aren't fixable. but amazon will replace if within warranty. if out of warranty they usually offer a replacement for 40/50 but this is refurbished and only has 3 months warranty, so you maybe better off just buying a new 89 kindle. That's what I will do if mine breaks

In reply to an earlier post on 14 May 2012 09:43:32 BDT
Edd says:
GRW, sorry for the delay, daphne is 100% correct

the poor thing about this is that if you do a search you will find that a lot of screens appear to break just after the warranty, and I am not happy paying 50 for a refurb with only 3 months on it!!!!

We haven't bought a new one or replaced the old with a refurb yet, really not happy with the situation.

In reply to an earlier post on 14 May 2012 09:55:44 BDT
Edd says:
GRW, sorry for the delay, daphne is 100% correct

the poor thing about this is that if you do a search you will find that a lot of screens appear to break just after the warranty, and I am not happy paying 50 for a refurb with only 3 months on it!!!!

We haven't bought a new one or replaced the old with a refurb yet, really not happy with the situation.

In reply to an earlier post on 14 May 2012 10:27:01 BDT
Denis Powell says:
Edd, you'll also see that lots of people have been using their Kindles for some years with no problem. My KK is 19 months old and, touch wood, is currently working as well as it ever did. Forums dedicated to almost every device from Cars to Televisions will have failures that have occurred both within and just after the warranty period. I believe the Kindle failure rate is a very small proportion of the millions that have been sold. If it were otherwise Extended Warranty companies would go bankrupt and Amazon wouldn't be replacing failed units as readily as they appear to be doing at present.

Unfortunately those things that appear to have the longest lifespan are those that are built up to a standard and not down to a price.

In reply to an earlier post on 14 May 2012 11:19:33 BDT
Damaskcat says:
I bought my first Kindle in August 2010 - it is still absolutely fine:-)

As Denis says if a large proportion of Kindles were breaking just after the 12 month warranty I don't think you would be able to buy an extended warranty for a total of 3 years. In August 2010 the only extra warranty you could get was for two years which says to me that the majority are lasting longer even than two years otherwise the current warranties would still only be for two years.

Posted on 29 May 2012 10:37:31 BDT
The screen does seem to be a weakness.
We have had 2 screen breakages in just over a year - almost certainly due to problems on our part - don't know what happened this week, but fairly certian the first was sat on. Can't be used "like a book", must be treated with respect.
Amazon replaced the first with "no questions asked", but we then decided to take out the 3-year extended warranty which we have now called upon. A 5 minute call yesterday has a replacement winging its way to us.

In reply to an earlier post on 29 May 2012 16:12:55 BDT
Last edited by the author on 29 May 2012 16:20:19 BDT
Evie says:
Hi there found your post interesting as my kindle is 13 months old and screen has suddenly developed grey lines across screen too. Has not been damaged they just appeared. Also offered refurbished replacement for 40 plus p&p but only 90 day warranty. Did not go for it better just to replace but not sure if I will as have kindle app on iPad which does the same job but not as light and user friendly to read in bed

Posted on 29 May 2012 20:52:14 BDT
ChrisJ says:
Evie: Have you tried a Re-start? That cures many things!

Posted on 6 Jun 2012 19:51:21 BDT
Timelord says:
Just had a similar problem. On holiday and when I switched it on the screensaver seemed like it had burned into the screen. I usually have the kindle switched off and so was a bit miffed that one of the few times I put it onto standby this happens. Gave them a call but as mine was out of warranty the only thing I could do was get a replacement for 50.

In reply to an earlier post on 6 Jun 2012 21:34:38 BDT
Evie says:
Hi tried restart loads of times but grey lines still there. Have accepted my beloved kindle is past the point of no return :-(

In reply to an earlier post on 6 Jun 2012 21:38:21 BDT
Evie says:
My screen went the same way after being on standby too. All in all a bit miffed since only 13months old.
Least have been able to transfer my books to my iPad so that's some consolation

Posted on 17 Jun 2012 17:47:32 BDT
My kindle screen has just died 11 months after purchas! There 1 day gone the next! Went straight to car phone warehouse where kindle was purchased with invoice! Didn't want to know, despite statutory rights! Phoned Amazon! Replacement on its way, pre-paid label emailed! Congratulations Amazon on your brilliant customer service! Car phone warehouse #fail

Posted on 17 Jun 2012 18:44:23 BDT
Mr Freeze says:
I rejected the 40 offer for my second etch-a-sketch Kindle screen in 16 months, citing EU Directive 1999/44/EC which gives EU people a 2 year warranty. I'm waiting for their response. I'm expecting them to reject this, then I'll file an EU small claims form and then they'll pay up before it goes to court. Apple tried to do the "1 year Warranty" thing too, they got a E$900,000 fine recently and were told it's 2 years in the EU whether they like it or not.

In reply to an earlier post on 17 Jun 2012 19:15:59 BDT
Evie says:
Interesting Mr. Freeze will watch your posts to see what the final outcome is

In reply to an earlier post on 17 Jun 2012 19:51:01 BDT
Denis Powell says:
Mr. Freeze, in England and Wales it's 6 years, 5 in Scotland but in order to make a claim the fault has to be there at the time of purchase. The law doesn't mean that all goods have to last 6 years, but simply sets a legal time limit for making a claim. At least, that's the way I understand it.

If you can show that fault was there when you bought your Kindle then you have a valid claim but only a full refund if the claim is made within a "reasonable time". I have a feeling that might be a shorter time than is the case for your claim, but I wish you luck with it just the same.

In reply to an earlier post on 17 Jun 2012 19:54:49 BDT
Willber G says:
Denis, I think you are talking about SOGA, I'm not sure that's what Mr Freeze is getting at. But I shall watch developments with interest.

In reply to an earlier post on 17 Jun 2012 20:02:45 BDT
Denis Powell says:
Willber, I think the directive Mr. Freeze is talking about is incorporated in UK legislation but with much longer time limits, and in the case of England and Wales is 6 years and not 2. I don't believe the EU would allow us to have legislation in this country that didn't conform, especially as we only had until 2002 to comply. I'm no legal expert, however, so I may be wrong.

In reply to an earlier post on 17 Jun 2012 20:07:33 BDT
Willber G says:
Fair enough, I don't know that much about it.
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Discussion in:  kindle discussion forum
Participants:  66
Total posts:  186
Initial post:  18 Feb 2012
Latest post:  18 Feb 2014

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