Customer Discussions > kindle discussion forum

Buying e-books, Card problem and Kindle Support.

Sort: Oldest first | Newest first
Showing 1-17 of 17 posts in this discussion
Initial post: 23 Apr 2012 13:25:32 BDT
K. A. Newton says:
I bought 4 e-book collections last night - one free, one 77p, and the rest 1.92 each. A little later I decided to get the complete works of Charles Dickens and went through the one click procedure - the collection arrived on my Kindle along with a message saying problem with my credit card and of course they would remove Dickens if it was not cleared up.

It's a debit card really. I tried paying again - zilch. Then I got worried I need my card this week. I knew this week's pension must have gone in so the account was not short of 1-92.

I rang Kindle Support and was advised to contact my bank as sometimes banks block cards if they are suspicious and a few uses of the card in a half hour could spring the alarm.

Nat West 24 hr Fraud department said there was no block on my card and nothing wrong at that end and there was sufficient funds in my account for a 1-92 purchase.

Back to Kindle support here I was advised to delete Charles Dickens from my kindle and the cloud.

Somehow I couldn't manage that so rang Kindle Support again who talked me through deleting Charles Dickens then the operator deleted it at their end.

I switched the WiFi on my Kindle so he could see I had actually deleted Dickens. He wasn't sure what had happened that had stopped my card paying but as he knew Dickens was deleted at both ends he asked if I wanted to try again. I said Yes and he did everything so I received Charles Dickens again and this time the card worked ok.

All three Kindle Support operators were so helpful and nice. I won't worry about contacting them again should the occasion arise.

In reply to an earlier post on 23 Apr 2012 13:29:39 BDT
Hippocratia says:
Just a thought - what about buying yourself gift vouchers for your kindle purchases? You can apply them to your account and not have to worry about having a lot of small transactions on your card. Also, an Amazon gift voucher is a very good thing for people to buy you as a present.

Posted on 23 Apr 2012 13:36:35 BDT
K. A. Newton says:
How do gift vouchers work. Do they have a code on them ?

For instance I on-line shop at Sainsbury's and if they are late delivering I get a voucher with a code on it and 10. off next shop by entering the code..

Or if I bought a gift voucher would that be automatically put in my Amazon Account, and would Kindle e-books come out of my account or do I have to state for it to be put in an Kindle account.

This would be

In reply to an earlier post on 23 Apr 2012 13:41:03 BDT
Hippocratia says:
Gift vouchers have a code on them which you enter to apply them to your account. Purchases of kindle books would be automatically taken from the gift voucher balance on your account, and other products can be paid for by gift voucher if you select that option at the checkout. Kindle books are 'one-click', so you don't put them in a basket and go to the checkout - they are just purchased via voucher or card as soon as you click on the button.

Hope this info is useful. :)

In reply to an earlier post on 23 Apr 2012 13:46:40 BDT
Smudgeroonie says:
Hippocratia, thanks for very helpful explanation - I'd wondered that myself! Having got a credit card statement with a page of small totals I know it would make much more sense to buy myself a voucher- I was thinking I'd have to wait and ask for ones for my birthday which isn't til July, so many thanks again!

In reply to an earlier post on 23 Apr 2012 13:48:44 BDT
Hippocratia says:
No problem - although you may think my advice less than useful if you find you are spending vouchers at an alarming rate!

I don't have card details on my account, so I am limited to spending gift vouchers - and when they are gone, they are gone.

Posted on 23 Apr 2012 13:50:18 BDT
Gem says:
You can buy gift cards in some shops, or even easier, though Amazon's website. Sign into your account online, click the gift card link, then fll in the details of how much you would like to buy the gift card for. Then when you have checked out, Amazon will email your gift card to your email address.

When you open the gift card email you will see a code on it, you will then need to apply the gift card code to your account entering the code emailed to you. This code will be in the second Amazon email to you - the first is order confirmation.

Once you have done that, you can then purchase books, keep watching on your gift card balance, in your accont, so that you won't go over your limit and you should be fine.

In reply to an earlier post on 23 Apr 2012 13:52:38 BDT
Hippocratia says:
If you don't have any card details on your account I don't think you can go over your limit, so if you want to keep kindle book purchases on gift vouchers only, take the card details off your account.

Posted on 23 Apr 2012 14:29:18 BDT
K. A. Newton says:
Thanks Hippocratia

I was wondering how certificates worked.

Just to get it straight in my mind.

I buy a gift certificate and put my own e-mail address down - meaning I am buying a gift certificate for myself - is that right.

The value goes into my Amazon account and all my one-click purchases will come off the voucher money.

Does this mean any-one click purchases I make or just Kindle things.

I prefer not to buy one-click if I can avoid it as I have carpal tunnel syndrome and remember getting two copies of a dvd, luckily my daughter liked the movie too

In reply to an earlier post on 23 Apr 2012 14:45:03 BDT
Damaskcat says:
When you receive the e-mail with the voucher code on you need to go to your Amazon account and click on apply gift certificate to account and type in the code. Any purchases you make will then come off that voucher first before your credit/debit card.

You have to use 1-click for e-books - you can't add them to the basket but it won't let you buy more than one copy anyway.

In reply to an earlier post on 23 Apr 2012 15:40:04 BDT
Denis Powell says:
I buy Amazon Gift Cards from the Amazon Website on a regular basis, have them emailed to me and I've never had to type in the code. The email has an orange button marked "Redeem Now" which I click on. That takes me to the Amazon website where I log on and the rest is automatic. I only have to enter the code when I buy physical cards in a store.

@ K A Newton, the discount "vouchers" you get from Sainsbury's can only be spent with Sainsbury's but I redeem the Nectar Points for Amazon Gift Cards which are then emailed to me by Amazon just like the ones I buy from Amazon directly. If you go the the Amazon site via Nectar you get Nectar points on your Amazon purchases too.

In reply to an earlier post on 23 Apr 2012 15:42:44 BDT
Damaskcat says:
Denis - thank you for that - just proves you learn something new every day! I don't know why I've never done that - I just always go to my account.

Posted on 23 Apr 2012 15:53:59 BDT
I've been buying Amazon vouchers with my Nectar points up to now, but this next one will be the last until I've built up enough points. Does anyone know which shops sell Amazon giftcards? I'd rather buy a card along with my general shopping than have to order a voucher online.

Posted on 23 Apr 2012 15:56:18 BDT
Lilian says:
I also buy Amazon Gift Cards for my much easier than having tiny amounts applied to my credit card every 5 minutes :-) I have the gift cards e-mailed to me and like Denis I just have to click 'redeem now' and it's sorted. I admit to spending them really quickly sometimes, but with freebies they do last a bit longer :-) x

In reply to an earlier post on 23 Apr 2012 15:59:13 BDT
Denis Powell says:
Sara, I buy mine in Sainsbury's when I shop. I'm not sure if there are any restrictions on how you pay for them as I'm still using cash ;-)

Posted on 23 Apr 2012 16:00:41 BDT
Thanks Denis - I wondered if I'd seen them there. I think you can pay for them along with the general shopping - and earn Nectar points on them too.

In reply to an earlier post on 23 Apr 2012 16:03:33 BDT
Oracle says:
Phone NatWest again and ask them if there is a limit on the number of transactions you can make in a day. When I first got my Kindle Barclays phoned me to ask me to confirm I'd made the transactions because there were more than usual. NatWest can be a bit rubbish sometimes.

I think this is very much a bank problem and not an Amazon problem.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in


This discussion

Discussion in:  kindle discussion forum
Participants:  9
Total posts:  17
Initial post:  23 Apr 2012
Latest post:  23 Apr 2012

New! Receive e-mail when new posts are made.
Tracked by 1 customer

Search Customer Discussions