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Frozen Kindles


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Showing 126-148 of 148 posts in this discussion
In reply to an earlier post on 12 Nov 2012 11:23:29 GMT
Damaskcat says:
That's what I thought - thank you for confirming it :-)

Posted on 12 Nov 2012 11:52:38 GMT
Natox says:
I cant see why people are unhappy who else would offer you a discount when its out of warranty???

Posted on 12 Nov 2012 13:20:31 GMT
Helen says:
Hi everyone, I have been having intermittent problems with my KK wi-fi, which I purchased as a re-furbished product in April this year. i'm getting a big black square when i switch it on, by pressing the back button or home button and re-loading the book i am reading, it disapears. Called CS at AZ, they advised a reboot to factory settings, this didn't cure the "intermittent" fault so they are replacing it.
The point I would like to make, I am 100% satisfied with Amazon, my kindle was refurbished to start with and they are replacing it without a single quibble. Very pleased.

In reply to an earlier post on 12 Nov 2012 13:25:32 GMT
masai mara says:
That great news. CS have done good by you.......:)

Posted on 13 Nov 2012 13:00:20 GMT
unhappy says:
bought kindle keyboard feb 2011 for £111 intending to use it on holiday, while on holiday may 2012 kindle froze 3 months out of warranty, cost £46 for a refurbished one, 4 months later while on holiday this one froze after 3 days, sent another refurbished kindle free of charge, 2 months later while on holiday this one froze after 5 days, they say they will send another free of charge. I asked could I have a cheaper model instead, because I have no confidence in the keyboard model after spending £157+case+books as well as books I have had to buy because I wasn't able to use the kindle, the reply was no. I said if the next time I go on holiday is after 90 days and the same thing happens what will you do, the reply was nothing it will be out of warranty

In reply to an earlier post on 13 Nov 2012 13:17:26 GMT
Damaskcat says:
Do you only use a Kindle when you're on holiday? When you say 'froze' how long did you leave it to sort itself out before you decided it wouldn't ever work again?

In reply to an earlier post on 13 Nov 2012 13:39:19 GMT
Natox says:
I emailed amazon yesterday afternoon re my kindle problems and after paying 50 pounds my new kindle arrived this morning i couldnt be happier! Sometimes i think it depends who you speak to aswell. The customer service is brilliant but when i first emailed when they offered me a replacement they offered me kindle, kindle touch or as a 1 time offer keyboard. Then when i decided i wanted the keyboard and emailed them back they said i could have only the standard kindle so i then went on chat and they told me again kindle or kindle touch wifi. I then said well i have the email here offering me the keyboard model would you like me to send you it. I sent them it and she said ok would you like to order the keyboard lol so maybe keep trying you might touch lucky with a slightly nicer person who might help you more! x

In reply to an earlier post on 13 Nov 2012 14:25:55 GMT
unhappy says:
Yes, as I said I bought to use on holiday, I tried all the recommended resets while on holiday then again when I got home. As soon as I described the problem to customer services regarding lines on the screen they told me it needed replacing

Posted on 19 Nov 2012 02:26:12 GMT
Last edited by the author on 19 Nov 2012 02:44:07 GMT
I got a kindle keyboard and just after the warranty ran out my screen has started to freeze, when I reset it, the circle at the top left just buffits and buffits sometimes for hours and then all of a sudden it comes back on.That sometimes when it freezes or buffits for ages, I have to plug it in even when it is fully charged just to eject it to see if it will come back on. sometimes my pages jump I can be reading a book and then all of a sudden I'm on the home page with the list of my books, without pressing any buttons. And then today a small crack has started to appear in the corner of the case under the screen. I phoned up and didn't realise that it was a month out of date, the customer service was very unhelpful. The man didn't have any idea what I was going on about problem wise, and said this was the first he had ever heard of the kindle keyboard doing this. He went on for ages getting me to try lots of different things and then after all this he said out of the blue your kindle is out of warranty there is nothing we can do, if it was still in warranty we would replace it, straight away for you could play abit more for a new upgrade. but we can offer you nothing now. So why not tell me this at the start instead of me being on the phone for over 20 minutes. Then Later when I went onto my email I found one from amazon saying that they where sorry and they could offer me a discounted kindle for £55.20 and I would have to pay for postage as well. I thought that this sounded good and clicked on the link for the product. Discounted my arse, it was for the kindle wifi, which costs £69 in total, so with this massive discount and postage it would still come out at the same price if I bought it from Amazon. I bought the kindle keyboard for the keyboard, for highlighting uni ebooks etc, i have bought over 1600 books and this is what I get. Amazon should be a shamed at this shoddy product, that doesn't even more than a year, they should be spending money on making it better. My kindle has been cared for and I bought the kindle cover for it, its never been dropped or had anything bad happen to it. So why am I made to feel by customer services that it is my fault.

In reply to an earlier post on 19 Nov 2012 08:11:32 GMT
Damaskcat says:
You could try contacting them again and be really nice to them. They are not obliged to do anything for you once a product is out of warranty - at least the guy tried to help you get it working again. Your collection of faults doesn't sound like the more common problems.

Posted on 19 Nov 2012 12:05:19 GMT
Natox says:
Read my post Tarra. I got offered a kindle keyboard after i was on chat with amazon. I then spent about a week debating what to do then when i got in contact with them again they said they could only offer me the basic kindle like you got offered. I then said well cant you read my email that i was sent? She then pasted what i had been offered into the chat box leaving out the keyboard offer as this was written right at the bottom of the email as he stated it was a one time offer. So i then copy and pasted that part then she said i could have it! So keep trying i think it depends who you speak to. I recieved my kindle keyboard the following day at a price of 50 pounds plus postage. I couldnt be happier!

In reply to an earlier post on 19 Nov 2012 19:04:51 GMT
what are you talking about £50 a year is reasonable?? are you stupid... electronic gear should last for years. it is reasonable to expect the kindle to last more than a couple of months. Do you work for Kindle or Amazon perhaps??

In reply to an earlier post on 19 Nov 2012 19:16:26 GMT
S. Reason says:
Oh, here we go with the old "do you work for Amazon" rubbish........

Personally, I think £50 a year is perfectly reasonable. I use my Kindle every day. It's a small price to pay.

My first Kindle lasted 2 years, I was then totally happy to buy a full priced replacement.

In reply to an earlier post on 19 Nov 2012 19:22:10 GMT
Natox says:
Mr rylands if you read my post you will see I actually owned my kindle for 18 months and yes I agree it shouldn't break after a short amount of time and what I'm trying to say is if you bought a washing machine and it broke after 13 months under a 12 month warranty do you think you would get a new washing machine at a discounted price? I think not. All I'm trying to say is amazon don't need to offer a discount on a replacement as its not under warranty and considering I paid 180 pound when the kindle keyboard first came out 50 sounds a good deal to me especially as I want to buy another kindle and would of bought one even if they didn't offer me a discount. And no I don't work for amazon I wish I did then I wouldn't need to pay for any kindles!!!!

Posted on 19 Nov 2012 19:24:39 GMT
Natox says:
Thank you S Reason but unfortunately you can't please everyone! But as I said I would of bought one anyway without the discounted price and I will also be buying a kindle fire when I save up my pennies! And amazon do offer an extra warranty for anyone who wants to buy it when they purchase a kindle.

Posted on 19 Nov 2012 19:48:45 GMT
Last edited by the author on 19 Nov 2012 19:49:43 GMT
Shane says:
Considering they ask you to send back your broken Kindle to them (at least they did with me), the discount is a bit of a rip-off. It just means they're buying your Kindle from you at a pretty cheap price, potentially to use for refurbishing or parts. They also don't mention this condition when they make you the offer, which is a bit misleading to say the least.

Broken KKs in particular go for a decent price on ebay (the last one I saw went for 32 pounds), so you're likely to get a better deal selling on there and putting the money towards a new ereader.

In reply to an earlier post on 19 Nov 2012 20:03:41 GMT
Natox says:
yes they do ask for it back but i dont need it and i wouldnt buy any other e reader except a kindle. I looked into it and i could of got the screen repaired for 52 pounds plus postage. I seriously considered getting it fixed but then i thought as it was 18 months old i may aswell get a new one for a similar price.

In reply to an earlier post on 20 Nov 2012 00:42:06 GMT
I didn't mean you, i was comm with an earlier response to your post who said it was perfectly reasonable to keep shelling out money after a few months for replacement kindles, sorry about the confusion, i actually agree with you.

In reply to an earlier post on 20 Nov 2012 00:56:17 GMT
Natox says:
No worries Mr Rylands! X

Posted on 20 Nov 2012 06:56:34 GMT
Mrs. J. Mook says:
Oh No! I have just bought the Kindle Fire and I was not aware that the screen freezes on them. I have just returned from a weeks holiday and I had to charge it three times, which was disappointing, as it took all night plus to charge. My friend who was reading from the Kindle 3 G was still reading hers on return journey home on the plane. I have just recently seen that the airport scanners affect the Kindles, is this true?

Posted on 20 Nov 2012 07:05:00 GMT
Clagg says:
No. Airport scanners do not affect kindles. X

In reply to an earlier post on 20 Nov 2012 07:35:51 GMT
Natox says:
Mrs J the post is about kindles freesing not the kindle fire so don't worry! I have just purchased a kindle fire and was reading up on it and it says in the description it takes 13 hours to fully charge so that sounds about right what you said. You can buy the fast charger which I think charges in 4 hours I think but it aint cheap! X

In reply to an earlier post on 20 Nov 2012 07:57:28 GMT
Sarah O says:
Yes, I work for Amazon, and I find your attitude alarming. I'm notifying the technicians to send the "kill" code to your Kindle.
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Discussion in:  kindle discussion forum
Participants:  44
Total posts:  148
Initial post:  12 Jun 2012
Latest post:  20 Nov 2012

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