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Can't connect to wi fi

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Showing 1-25 of 169 posts in this discussion
In reply to an earlier post on 6 Nov 2014 09:55:35 GMT
ChrisJ says:
Which Kindle?
Some of them seem to need: Turn airplane mode on. Reset to factory default settings (its in the settings menu somewhere). Turn airplane mode off. Connect to your Wifi. Register to your existing account. Download the items you want.

In reply to an earlier post on 6 Nov 2014 07:24:36 GMT
Have you reset the Kindle! Hold power button for 23 seconds.

Posted on 6 Nov 2014 00:45:14 GMT
My kindle has always worked on my wi fi until today. Now I keep getting a message saying its not in range! I switched the hub on and off the kindle on and off. Tried forgetting it the reinstating it. Nothing has worked...HELP!!

Posted on 28 Aug 2014 19:06:19 BDT
Can't connect to my home (virgin) wi-fi! Tried it at work and connected first time no problem. Seems to have problems connecting to certain routers, most frustrating!

In reply to an earlier post on 21 Aug 2014 14:30:02 BDT
mo says:
New router solved problem

In reply to an earlier post on 5 Jan 2014 16:12:28 GMT
mo says:
Thanks Jaydax. Good idea

In reply to an earlier post on 5 Jan 2014 01:55:39 GMT
Jaydax says:
Switching off the router security isn't something I would want to do. If you really must do it then turn off the router's SSID so that it's name is not displayed. That's not as secure as having a password but it will help. You can still connect because your Kindles and laptop will already know the SSID

In reply to an earlier post on 4 Jan 2014 23:30:31 GMT
mo says:
Have tried switching off all other devices with no success. However I finally resorted to switching off the security on my router and it all works fine. I think the problem is with my WPA-PSK security. I shall have to resort to switching it off whenever I want wifi on my kindle. It's a pain to have to do this but seems to be the only solution.

In reply to an earlier post on 4 Jan 2014 19:44:48 GMT
Jaydax says:
I had this problem. I use BT. I extended my wireless network using an old router (non-BT). Problem fixed. Without the extra router switched on I get random disconnects.

Posted on 4 Jan 2014 19:15:02 GMT
Manc girl says:
I had this problem and CS told me that Amazon and BT were a problem together and just wouldnt connect - I tried everything that CS asked me to do. I have given up and now connect via my iphone wifi no problem!!

In reply to an earlier post on 4 Jan 2014 18:53:23 GMT
Jaydax says:
Don't forget mobile phones and other kindles will connect to your router too. If there are no other devices then try switching off your laptop and then connecting the Kindle. If it won't connect you have something set wrong. If it will connect then switch on the laptop and connect to Internet on that. If the laptop won't connect then the laptop and Kindle are both trying to use the same ip address. That would cause your problem.
Try this and if you run into the same problem get back to us with the exact model of the Kindle and your router so we can tell you how to fix it.

In reply to an earlier post on 4 Jan 2014 12:03:59 GMT
mo says:
It's usually just my laptop that's accessing the router

Posted on 3 Jan 2014 22:20:45 GMT
Jaydax says:
How many devices are connected to your router? There seems to be a limit with some. When I reached it, I connected a second old wireless router with DHCP disabled - problem solved. Details of the process at

In reply to an earlier post on 3 Jan 2014 21:54:24 GMT
mo says:
Thanks for your help. Channel is < 11, password is correct. I'm afraid I don't know about B G and N nor WPS :(
My Kindle 3 works fine with the router.

In reply to an earlier post on 3 Jan 2014 15:05:51 GMT
Damaskcat says:
Is your router set to use B G and N when it communicates with devices? Kindles can't use N.

Is your router using a channel higher than 11? Kindles will only use channels lower than that

Does your router have a WPS button? Have you tried using that button rather than typing in the password?

Are you typing the password incorrectly?

Posted on 3 Jan 2014 14:48:15 GMT
mo says:
Brand new Kindle won't connect to secured wifi, everything else does; PC, laptop, phone. The only way I can get my new kindle online is to unsecure my router, this is not really acceptable. Any ideas???

Posted on 28 Oct 2013 17:09:24 GMT
irene says:
why cant i connect to wifi on my brand new KINDLE DX...I have another kindle and have no problem.All the difference is the new one does NOT show connections PLEASE how do I connect

In reply to an earlier post on 18 Jan 2013 13:41:31 GMT
K. A. Newton says:
I worked nights for 30 years so I have times when I am awake all day and all night but I can cat nap now I am retired.

I gave up trying and watched "Life on Earth" David Attenborough that I bought for my grandson instead with the computer switched off. The next morning "Manage my Kindle" page was all back to normal.

In reply to an earlier post on 18 Jan 2013 11:49:29 GMT
Last edited by the author on 18 Jan 2013 11:58:24 GMT
Jaydax says:
That's a nice theory but there are no other wi-fi routers anywhere near my house out in the country and I still had the dropped connection problem. I cured my woes by linking in a second wireless router to my network. I still get dropped connections but switching to the other router quickly puts me back online. That tends to make me think the problem is with the Kindle expecting a particular ip address and the router re-issuing a different one. Changing to a static ip address on a BT Home Hub 3 just doesn't seem to help though.

Here's what was involved in extending the network

In reply to an earlier post on 18 Jan 2013 10:31:09 GMT
cazza says:
Thanks, i have tried to open manage my kindle pages at various times of the day or night, just keep getting the spinning circle.

In reply to an earlier post on 18 Jan 2013 10:25:59 GMT
ChrisJ says:
It is very possible that Amazon will be updating things on the back end between 2 and 5 AM (as you said: there are not many people on line at that time!).

And someone said "I haven't changed anything, why has it changed?"
It is very possible that your neighbours have added one more device, which has overloaded one of the WiFi channels in your local area, so your Router auto-switches to a new channel. If it has switched to a channel over 11, then the Kindle wont connect (In the US, they don't have channels over 11, so the Kindle devices are not expecting it so don't connect).

In reply to an earlier post on 18 Jan 2013 10:04:49 GMT
K. A. Newton says:
Just a thought. About having to reboot.

Try plugging your data cable from Kindle into USB socket on computer for a while. Sometimes it jolts the Kindle into action. Also you will get a small charge of power.

Later try the 20 second activity described on the Help pages.

In reply to an earlier post on 18 Jan 2013 10:01:15 GMT
Last edited by the author on 18 Jan 2013 10:05:43 GMT
K. A. Newton says:
Yes not last night but the night before around 2am to 5am I could not open Manage my kindle page at all. Only two of us on the forum at that time and we both had trouble.

I could not buy or get any freebies either. I bought a gift voucher on-line and that did not show up for 2 hours on my e-mail either. Mine is ok now.

Just hang on, have a coffee.

This morning I did try to download books from my Manage my Kindle page to my Kindle Keyboard which has 3g but searches for WiFi first. It appeared to be working but slowly.

I had my computer with Amazon on the screen but the five books took over an hour to download, one at a time.

A lot of people working from home may be.

Posted on 18 Jan 2013 09:34:22 GMT
Last edited by the author on 18 Jan 2013 09:38:17 GMT
cazza says:
Had my kindle keyboard for over a year without any problems until last weekend. Now for some unknown reason i cannot download a book unless i reboot every time. Nothing has changed in household eg extra computers etc, so why has this suddenly happened. Also, does anyone have a problem with the "manage my kindle" page loading. No matter how i try page will not load, no problems with any other pages either on Amazon or elsewhere. Getting angry now

In reply to an earlier post on 18 Jan 2013 08:30:39 GMT
Damaskcat says:
What have you tried and what router do you have?
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Discussion in:  kindle discussion forum
Participants:  95
Total posts:  169
Initial post:  7 Oct 2010
Latest post:  6 Nov 2014

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