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My kindle wont connect to my router?


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Showing 1-25 of 317 posts in this discussion
Initial post: 28 Aug 2010 11:09:38 BDT
ScruffyCat says:
I bought the wifi kindle and it wont connect to my home internet connection?! i have tried to reset the router and my kindle, nothing works?!

i am starting to think with all the agro ive had with delivery etc..... that paper books are the future!!!

Posted on 28 Aug 2010 11:32:52 BDT
What security settings are on the Router - WEP or WPA ? Do you have correct password for Router? Remember it is case sensitive.

Posted on 28 Aug 2010 11:42:11 BDT
Mine detected my home network automatically, so the first question is did yours? If it can't find the network check that your other equipment can (I assume that at least one of your computers has, in order to make your post)

If your network is secured you will have to enter your password/key as mentioned above.

Assuming that your network seems to be functional, take your kindle to an open wifi hotspot and see if you can log on there. For me that would be my local pub :) but a number of branches of McDonald's have free wifi. If it doesn't work there then the kindle is likely to be the reason and you need to contact Customer Services.

Posted on 28 Aug 2010 12:22:37 BDT
C. J. Keone says:
I hate to manually enter my SSID (network name) for it to pick it up.

Posted on 28 Aug 2010 12:23:41 BDT
Damaskcat says:
Don't forget the password and make sure you have clicked on the right security settings - WAP2 etc. You may have to go into your router settings and scan for devices. I had to do it a couple of times before my router picked it up.

If you can find someone's router that isn't password protected see if you can access that then you know there's nothing wrong with the Kindle.

Posted on 28 Aug 2010 12:37:52 BDT
Last edited by the author on 28 Aug 2010 12:38:55 BDT
dmk says:
Mine is on WEP security, if yours is the same remember that it's the WEP Key that is needed as the password, NOT your router login password (you can find the WEP key in your router settings).

In reply to an earlier post on 28 Aug 2010 13:05:13 BDT
M. Dalgleish says:
I found it was best to get close the router - it doesnt seem to like logging in on a weak signal. Often the Kindle complained the password is no good, after which I would enter "Cancel", then after a minute it would just connect itself quite happily. There also seemed to be an issue with a password longer than 24 characters - although that is not not confirmed yet. I had no issues with any of the security styles, WEP, WPA or WPA2.

Posted on 28 Aug 2010 14:00:59 BDT
G. Donohoe says:
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Posted on 28 Aug 2010 14:43:09 BDT
ScruffyCat says:
Hurrah, i think i have fixed it. we have a wep router and i changed the status from closed to shared and this seems to have done the trick.

When it was showing as closed my router wouldnt assign my kindle an ip address. mind you it has taken me up until now to work this out and even then it was just a case of changing things and changing things back, process of elimination i guess!

Thank you everybody for your help!! its very rare i find forums with people that are so friendly xx

Posted on 28 Aug 2010 15:50:46 BDT
dmk says:
Excellent news, happy Kindling!

Posted on 28 Aug 2010 18:49:34 BDT
Edward_Spud says:
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Posted on 28 Aug 2010 19:26:03 BDT
Irishtvhawk says:
Can you turn off the wifi to save the battery ,or is that option just for 3g?

Posted on 28 Aug 2010 19:36:03 BDT
dmk says:
Yes you can turn off the wi-fi. On the spec it says the battery should last 4 weeks with wi-fi off, three weeks with wi-fi on. I'll probably leave mine on all the time because I'm using my home wi-fi but I'll charge it up and turn off the wi-fi before I go on holiday.

In reply to an earlier post on 28 Aug 2010 19:44:07 BDT
I've got the 3G and battery life is 'only' 10 days with wireless on (wish my BlackBerry lasted that long). So turning off wireless makes some sense with the 3G, so that the we get the four weeks battery life. Just switch on for orders and to check for software updates.

I saw on one kindle website that if you are flying then switch off the kindle before having it scanned, send it through in its own basket and tell the scanner operator what it is. There are apparently some cases of X-Ray damage to ebook readers that are switched on (not kindle specifically).

In reply to an earlier post on 28 Aug 2010 21:03:07 BDT
Last edited by the author on 28 Aug 2010 21:04:57 BDT
ScruffyCat says:
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Posted on 26 Nov 2010 11:33:42 GMT
I have a kindle (the new 6 inch one) and it wont connect to the wifi. it picks up my wifi but continaully says unable to connect, do i need to manually enter the network information or is there another trick, is it because it is not registered to my amazon account (dont think that is the reason but hey just thought i would ask) please help as this is very very very annoying

In reply to an earlier post on 26 Nov 2010 12:25:39 GMT
Damaskcat says:
Your Kindle should have come automatically registered to your Amazon account.

The steps to follow when connecting to a network are detailed in the quick start guide which came with the Kindle.

You need to first look at the list of w-fi networks your Kindle can see - with wi-fi turned on. If yours isn't there then rescan to see if it appears. If you can see your network in the list then click on connect when it should ask you for a password - you need the wireless key for your router - if it still says can't connect then click on manually set up network on your Kindle and enter appropriate details including type of security settings.

Does your router have a button on it that you have to press to allow wi-fi access for the first time? Do you have to go into your router's settings on your computer and scan for wi-fi devices?

If none of the above works try switching your router off and on again.

If you have a Zoom a Netgear or a Sky router then others have had similar problems and you may went to search the discussions for these to see what the solutions were.

Posted on 26 Nov 2010 13:17:12 GMT
Kindling says:
another thing to check is to make sure you havent got MAC address filtering on, if you have you need to either disable it or add the Kindles MAC address to your routers settings

Posted on 26 Nov 2010 14:33:56 GMT
ChrisJ says:
And, if you cant see your WiFi after scanning for it, you will need to make sure that it is broadcasting the SSID. Once connected after the first time you can re-hide the SSID, but you need to be able to see it to connect once.

Posted on 26 Nov 2010 14:50:15 GMT
I have had these wifi connection problems too. When I first turned it on there was no trouble. It found the wifi connection and I downloaded a couple of books. About a week later I tried to return to the store and was unable to get a wifi connection despite entering the password manually, resetting etc. I could use the Kindle to read etc. and All my other wifi connections worked fine but my i-phone Kindle icon would not work. I was about to return the Kindle when it suddenly started working again. I assumed that the Kindle site had problems and continued using it but it has started playing up again about 5 days later and I am unable to get a connection at this time.
This is really annoying and spoils what is otherwise a brilliant toy.

In reply to an earlier post on 26 Nov 2010 15:25:04 GMT
Damaskcat says:
Usually the problem is with the router not the Kindle. If you check all the threads relating to this issue you will find 99 times out of 100 it seems to be the router set up that is the problem. You just need to work through all the suggestions in this forum and try connecting your Kindle to a friend's or neighbour's router or to a wi-fi hotspot. One router I had didn't like it if you didn't log on for a few days - we got rid of that one pretty quickly! If you can't connect to wi-fi hotspots etc then you may have a problem Kindle. Don't forget you can still download via USB

Posted on 26 Nov 2010 16:40:41 GMT
Shiftcontrol says:
My kindle came today & won't connect to my D Link DIR 615 router. Three other computers in the house all connect wirelessly OK, although my HTC Desire & my wifes iPhone won't connect either.

Posted on 26 Nov 2010 17:32:42 GMT
I tried disconnecting the router and connecting it again - from the mains - and immediately restored connection to the Kindle. It will be interesting to see whether this is the solution I have been looking for or whether it was coincidence.

Posted on 4 Dec 2010 11:43:36 GMT
A. Aldakheel says:
I just bought kindle dx 9" , It does not see my homw wireless network

In reply to an earlier post on 5 Dec 2010 09:39:36 GMT
Damaskcat says:
As I'm not familiar with the DX I'm only guessing - but can you rescan for networks? You should be able to enter your own network details manually
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Discussion in:  kindle discussion forum
Participants:  113
Total posts:  317
Initial post:  28 Aug 2010
Latest post:  27 Dec 2013

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