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Scorsese 'Hugo' sound problem

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Showing 1-15 of 15 posts in this discussion
Posted on 15 Sep 2013 22:05:04 BDT
My copy of Hugo on the 3D blu ray disc (although I was using the 2D version) started going (sound and visual) around 35 minutes in.

Posted on 24 May 2012 01:08:53 BDT
P. Sanderson says:
I've been in contact with Toshiba and it says: "We can confirm that currently there are no firmware updates available for the BDX2100KB."

On that basis (especially since my other Blu-ray discs play OK) I must find a copy of Hugo pressed from a different master to that which produces the 2D and 3D versions on the same disc. I think we can probably stop this thread now - many thanks everyone for their input, especially Cerberus.

Posted on 22 May 2012 23:53:16 BDT
Cerberus says:
Ask them on the for a link to the update and I'm sure someone will point you in the right direction.

Posted on 22 May 2012 22:47:15 BDT
P. Sanderson says:
Cerberus - many thanks: a quick read-through of the page at the other end of the link you've provided shows how easy it is. Unfortunately, there's no indication in the description where to obtain the actual firmware upgrade file in the first place. It does say "The zipped firmware file, and printable instructions are at the foot of this page', but they're not. Still, I'll find it eventually, and I've got any number of USB sticks, so it'll be sorted soon.

In reply to an earlier post on 22 May 2012 22:27:24 BDT
Cerberus says:

Posted on 22 May 2012 21:31:46 BDT
Last edited by the author on 22 May 2012 21:32:34 BDT
P. Sanderson says:
Been to the Toshiba website and the firmware upgrade for the BDX2100KB Blu-ray player isn't listed. According to Toshiba, this means there either isn't one, or the player has to download it directly from the Internet.

Now I'm out of my depth. The television and player are not connected to the Internet, and aren't anywhere near it in our house, so does that mean I need to disconnect the player from the TV, carry the player through to where my iMac and Internet router are, and connect the player's USB socket to a USB socket on my iMac? The router itself is wireless-only, no USB or Ethernet sockets of it's own. That seems a bit clunky, not quite 21st century comms! Even so, if an iMac connection is what you do, how do I find the firmware upgrade, or does the Blu-ray player somehow connect itself to the Internet via the iMac and knows where to go looking?

Posted on 18 May 2012 20:37:46 BDT
C. Gould says:
They're pressed. There will be different masters for different formats. Some films will also have different masters/encodes depending on who is releasing them and where. For example, Drive in the US is released by Sony and looks better than the UK version by Icon. The 3D release of Underworld: Awakening has been getting some stick for the 2D version included on the disc looking worse than the 2D only release (which is only available in the US).

Posted on 18 May 2012 19:59:41 BDT
P. Sanderson says:
I'll certainly do the upgrade thing with the player, and will report back here.

Although I know how to burn DVDs at home, I've no idea how thousands of CD/DVD/Blu-ray discs are done in one go for commercial purposes. Is there a line of, say, a hundred disc burners (or more) in the factory, and from one master digital file a hundred discs are burned simultaneously, and then a hundred more, etc until eventually the total intended production run of thousands is achieved? Or do digital discs get physically pressed in ye olde fashioned way like vinyl discs? I suppose that's possible, and would be a lot quicker too.

Whichever the method, surely there will be one master for an 'everything-on-one-disc', and then (even for the same film) other masters for when separate DVD, Blu-ray and 3D discs are being produced? That would explain why some seem to be wrong but others aren't - that is, every one of the 'all-in-one-discs' could be dud but the sets of individual discs are OK, since those are from different masters. I'm mindful that I'm theorising this from no technical knowledge whatsoever!

Finally (for the moment) I have to say I've no idea why anyone would produce different combinations of discs at all, especially since you then need different packaging and (presumably) different lines of distribution. Going down those different routes is surely more expensive than just bashing out one production and sending that everywhere.

Posted on 18 May 2012 13:42:54 BDT
C. Gould says:
I've read more complaints about the 2D video being compromised. The audio thing sounds like an issue with the player or amp (if you have one). Could be resolved by a firmware update. It's very rare that the info encoded on discs is wrong. You might get playback problems from scratched/dirty discs, or audio sync issues where the whole run is borked, but it's not very common for small numbers of discs to be faulty as they're all cloned from the same master.

Posted on 17 May 2012 20:55:27 BDT
P. Sanderson says:
Many thanks Luke, that sounds like good advice.

Although I'm a newbie to Blu-ray (in fact, I have only about five discs at the moment) when 'Hugo' went wrong I was immediately suspicious of it being a single disc with two formats crammed on to it when my other films were separated onto different discs. In the digital world, cramming stuff in generally means reduced quality or instability... or both. On the Internet I can see that there are 'Hugo' sets that are multiple discs, so I guess those are the ones that are reviewed in glowing terms without any mention of playback problems. I haven't found such sets available here in the UK, but perhaps I haven't looked hard enough.

G K Films in Santa Monica, California produced 'Hugo', so I sent it an email on 9 May explaining the situation. At the very least, the company would surely need to know that one of its products was going wrong. At the time of writing (17 May), award-winning G K Films hasn't troubled itself to reply.

I'll check the manual for the Blu-ray player to see exactly how to do the upgrade.

Posted on 17 May 2012 18:35:56 BDT
Luke Lockier says:
I've noticed this problem on a number of players, and it seems to be an issue exclusive to Blu-ray films with a 3D and 2D version of the film on a single disc, with a continuous and recurring loss of sound starting from around 40 mins into the movie. All I can suggest is to grab an ethernet cable, hook up your Blu-ray player to the 'net, and upgrade your firmware. This isn't a new issue; I first heard it reported with the release of Saw 3D, so hopefully it should sort the problem out.

Angela, if a firmware upgrade hasn't worked, then I would suggest contacting the manufacturer and explaining the problem to them - they may be able to give you some more detailed assistance.

Other than that, the only advice I can offer is to avoid 3D/2D single disc releases for the time being.

Posted on 10 May 2012 07:13:35 BDT
J.Yasimoto says:
PS: "So here's the questions. Is it possible that some batches of Blu-ray discs can be produced with faults"

Yes. It happened to me with Pandorum. Half way through the film the audio went out of sync with the picture. A quick search revealed I was not the only one with this problem. Wasn't too bothered because I didn't think much of the film and was able to return it and get my money back!

Posted on 9 May 2012 22:58:56 BDT
P. Sanderson says:
I've seen glowing references to Blu-ray 'Hugo' elsewhere in the Internet without any mention of the severe sound problems I've had on my two copies, which leads me to think that some copies are OK. If I could find out which company produces the Blu-ray version, it might be able to resolve this... though I'm not holding my breath.

In reply to an earlier post on 9 May 2012 22:36:31 BDT
Angela Ward says:
Exactly the same thing happened to me! I have also heard others complain. A similar thing happened on "Conan the Barbarian" Blu-Ray about half way through. I replaced that one and same again!! Not going to replace Hugo but will probably go for a US import version next month sometime and see what happens. It is very annoying as you kinda expect Blu-ray to be perfect every time, alas, that is not the case.My player is a Pioneer and I updated the firmware so its not that. Maybe someone can explain?

Initial post: 6 May 2012 11:25:53 BDT
P. Sanderson says:
As a Blu-ray newbie (two weeks ago), I've immediately come upon a problem that I can't figure out for myself. I bought a copy of Scorsese's 'Hugo' from Tesco and it was OK for about an hour, then the sound quality went stuttering and patchy somewhere around scene 6 onwards (I think there, but certainly so at scene 7). In the part of the disc where this happens, you have to play it for about a minute or two before the effect starts happening, and it continues thus. The image quality remains OK.

Replaying the earlier part of Hugo showed that to be still OK, and my few other Blu-ray films were completely unaffected at all.

I took it back to Tesco the next morning and got a refund, and then ordered another copy from Amazon... and that turned out to be exactly the same!

So here's the questions. Is it possible that some batches of Blu-ray discs can be produced with faults, though other batches are OK, and I've simply been unlucky? I ask this since I've not found any Internet reference to bad Hugos. Or is it that there are slightly different Blu-ray standards and it's my Blu-ray player that's struggling. This point seems doubtful since the first hour of both Hugo discs is OK.

I've noticed that my few other Blu-ray films come as a double or triple set, so that DVD, Blu-ray or 3D versions are on separate discs. However, Hugo is just a single disc but on it is both the 2D Hugo and the 3D Hugo (I'm accessing the 2D version; I don't have 3D and there is no 'ordinary' DVD version).
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Participants:  7
Total posts:  15
Initial post:  6 May 2012
Latest post:  15 Sep 2013

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