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Amazon Prime: In stock, available for next day yet estimated delivery time 24 - 29th?

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Initial post: 22 Dec 2009 01:33:40 GMT
I'm very confused, I've just ordered some books and DVDs from Amazon using Amazon Prime as the delivery service, all of the items say if I want it to arrive by wednesday to order within the next 20 hours and yet for some reason its telling me they'll arrive any time between the 24th and 29th. They're apparently preparing them for dispatch now so I can't even cancel the order and pay the extra couple of pounds to go buy the items in the shop as I've used the last of my money for it. As these are Christmas gifts this is really not acceptable since even if I look on the item pages now it tells me they can be delivered by wednesday. If I accidently chose the wrong delivery method it would be fine but looking at my order now it even tells me I selected 1 day delivery and all of the items were in stock when I made the order and are still listed as in stock.
Has anyone else had this problem?

Posted on 22 Dec 2009 11:34:57 GMT
Last edited by the author on 22 Dec 2009 11:36:25 GMT
Wezzy says:
I have also had this problem. Like yourself I would understand if I had chosen the wrong delivery method but looking at the my order it also tells me I selected 1 day delivery and the item was in stock when I made the order and is still listed as in stock. I wonder if this is a Christmas glitch or whether the delivery services they are using are not co-operating with their delivery dates? It's bad because I am going away on the 27th and was expecting the delivery to be okay but now am not so sure!

Posted on 22 Dec 2009 12:30:32 GMT
Apparently its a glitch, I've messaged them and they replied about an hour ago saying that it should arrive by the 24th at the latest, the estimates are a mistake. Also I've just had an email saying they were sent out so hopefully, fingers crossed, they should arrive tomorrow.
I hope its a mistake on your order as well and they send it out in time. :)

Posted on 22 Dec 2009 13:32:26 GMT
RyuShoji says:
I do hope it is a glitch, I just got an email saying some of the items I ordered for Christmas were shipped by courier today, but with a delivery estimate as the 29th, and the order was made on the 17th!

Posted on 22 Dec 2009 14:28:39 GMT
J. Orton says:
It does seem like a glitch as some of the stuff i ordered yesterday has arrived today and others are due in the xmas royal mail evening delivery or 23rd December

Posted on 22 Dec 2009 15:26:03 GMT
Last edited by the author on 22 Dec 2009 15:26:19 GMT
RyuShoji says:
Couldn't Amazon at least send a newsletter to everyone in it's mailing list informing everyone that they have found such a glitch? Because it's worrying, and annoying, a lot of people.

Posted on 22 Dec 2009 15:39:45 GMT
J. Orton says:
It's easier to fix it than waste time sending a newsletter out, plus the newsletter wates time that could be spent fixing it.

Posted on 22 Dec 2009 16:33:03 GMT
RyuShoji says:
Not really, as I'm sure Amazon have enough staff to spare...besides, how long will it take? Not very. They just have to write a rough message explaining it - 5 minutes tops, then just send it to everyone, which can be done at the press of a button.

Posted on 23 Dec 2009 00:18:41 GMT
J. Orton says:
Think about it we don't know how bad the problem is if it was huge they would of e-mailed people

Posted on 23 Dec 2009 10:34:10 GMT
toxicmog says:
It appears to be bad enough that everyone I know who has ordered has had the same problem. If they email people about the glitch though they could mistakenly think that if they order just after today's cut off it will still arrive on time though or something, probably not worth the risk to Amazon.
All of my items except two arrived today as well by the way, the other two are due tomorrow. Very, very relieved.
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Participants:  5
Total posts:  10
Initial post:  22 Dec 2009
Latest post:  23 Dec 2009

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