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Amazon Prime - What a waste of time


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Showing 76-100 of 143 posts in this discussion
Posted on 6 Nov 2011 20:50:51 GMT
[Deleted by Amazon on 23 Dec 2011 11:32:14 GMT]

Posted on 6 Nov 2011 21:02:16 GMT
My daughter is an 18 year old student in her first year at uni living away from home for the first time. She ordered a book at a cost of £2.00 and signed up for a months free trial of Prime not realising that she would need to cancel it before the month was up. Low and behold 1 month later much to her distress £49 is taken out of her account. No email to warn her this was going to happen, nothing. I am so angry about this. Always thought Amazon were a fair company to trade with but not really they obviously just like to prey on the vulnerable and inexperienced. Wonder how many other people have been taken in?

Posted on 6 Nov 2011 21:07:13 GMT
My daughter is an 18 year old student in her first year at uni living away from home for the first time. She ordered a book at a cost of £2.00 and signed up for a months free trial of Prime not realising that she would need to cancel it before the month was up. Low and behold 1 month later much to her distress £49 is taken out of her account. No email to warn her this was going to happen, nothing. I am so angry about this. Always thought Amazon were a fair company to trade with but not really they obviously just like to prey on the vulnerable and inexperienced. Wonder how many other people have been taken in?

Posted on 18 Nov 2011 22:51:22 GMT
P Nangle says:
I've just tried using Amazon Prime. I ordered an item yesterday and was offered the prime service, still sat here over 24 hours later and I've still not received it! Amazon Prime isn't worth it, just use standard service and it'll probably get to you in the same amount of time!!

Posted on 19 Nov 2011 22:21:16 GMT
geez says:
Yesterday, not long after 10:AM, I signed up for the Free Trial of Amazon Prime, then proceeded to order an expensive video game.
I have a stressful week at college coming up, and using Amazon Prime meant my weekend before would help me relax.
Had the package arrived today, I wouldn't be sitting here typing this message.

Thanks to you guys, I was able to cancel the automatic sign-up, which means I can spend that £49 pounds on Christmas presents for my family, and not on Amazon's scam.

In reply to an earlier post on 3 Dec 2011 19:23:17 GMT
swcustomer says:
Don't bother to subscribe to prime, they have let me down many times, you cannot track with Royal mail and you will only know what method of delivery was used AFter you pay so you are stuck. Amazon have it all set up to suit themselves, the book depository.co.uk have free delivery and are more reliable and their call centre is in the UK not in Indian where nobody knows anything on how to help

Posted on 6 Dec 2011 17:07:34 GMT
K. Bailey says:
This service is rubbish, I ordered seven different items last Saturday and out of those seven two were delivered by Tuesday which i would consider next day as the order was made late Saturday but the others were sent via HDNL and Royal Mail and those still haven't arrived. I took the day off to receive those packages and have been truly let down. Next day delivery I don't think so. The service is only as good as the couriers and they are crap.

Posted on 13 Dec 2011 13:56:54 GMT
jax len says:
Is Amazon Prime worth subscribing too if your just going to use it to read the free books ( I spend about $300 a year in books)

Posted on 17 Dec 2011 13:23:41 GMT
Mymy says:
I used Amazon Prime with my German amazon.de account and was very satisfied. Now I moved to the UK and wanted to sign up with Amazon Prime here as well. I was truely shocked when I found out that the member ship fee is £49, as I only paid half (£25) in Germany. "Extortion" is the only word that comes to my mind in this regard.

So I will definitely NOT join Prime in the UK.

Posted on 20 Dec 2011 10:38:55 GMT
Last edited by the author on 20 Dec 2011 10:39:40 GMT
I signed up to Amazon Prime (UK) thinking it would give me some peace of mind at Christmas. However it seems a complete waste of time:-

1) I ordered a TV last Wednesday, with guaranteed delivery on the Friday (16/12/11). It's now the 20th and neither Citylink or Amazon can tell me where it is. The tracking number doesn't work, and I've wasted large amounts of time phoning both Citylink and Amazon.

2) I ordered a DVD last Friday for delivery on Saturday 17th. Received it today. Not exactly a next day service!

Posted on 20 Dec 2011 13:01:21 GMT
Last edited by the author on 20 Dec 2011 13:02:29 GMT
I have ordered around 5 things using Amazon Prime in the past fortnight: not one of them arrived the next day (after ordering before 1pm as required) and one was lost. I'm not sure how they get away with stating it's 'guaranteed' next day delivery- how can they get away with it?!
Needless to say i won't be renewing, Super Saver all the way.

Posted on 20 Dec 2011 20:47:46 GMT
J. Cormican says:
Well as every year for the past 5 I ordered all my gifts through amazon prime and every one of them turned up next day as promised as has most other deliveries we have had from them (at least 3 a month) very pleased with the service and as people only seem to comment on here when they are annoyed and have something bad to say I thought I would just chime in to let Amazon know I'm very happy with their service!!

In reply to an earlier post on 21 Dec 2011 09:41:23 GMT
I'm glad you've had a good service J. Comican, but it's not exactly a great service if it's not reliable and other people have had a totally different experience. Could depend on where you live in the UK as well - how far you are from the Amazon depot(s).

Posted on 21 Dec 2011 17:14:53 GMT
Digbydog says:
I have been an Amazon Prime user for I think 5 years now and generally, it has been excellent. The only time it really went very badly wrong was last year when the Christmas rush and bad weather coincided. This year it has been good. Stuff we ordered late Sunday turned up today Wednesday which is not bad considering it is 4 days to Christmas.

In reply to an earlier post on 21 Dec 2011 17:51:43 GMT
JT says:
Just cancelled my amazon prime trial-what a waste of time...5 separate orders failed to arrive on the allotted days.

Posted on 21 Dec 2011 19:59:03 GMT
Toodlepip says:
No matter how big any company becomes, they can never afford to ignore negative feedback from their most loyal customers. I would estimate that I have spent easily £2-3,000 with Amazon over the past 10 years but I am now at the point that I don't think I'll order anything more from them.

I bought an Amazon Prime membership simply because I use Amazon so much. When the service works, it's great. But over the past while, the record has been abysmal. Just now I am waiting for a pair of shoes that ought to have been delivered on Tuesday and Amazon can not provide tracking for it...because it was sent via Royal Mail, apparently. I am not so uninformed that I don't know the only service Royal Mail provides without tracking facility is Parcelforce- this is a disgraceful service and I cannot accept Amazon makes use of it for any other reason than saving costs with minimal or non-existent concern for customer service.

This is only the latest in a catalogue of late deliveries but the piece de resistance has to be last Christmas. While only the most unreasonable among us would deny a measure of grace in delivery scheduling under the extreme weather conditions, there is absolutely no excuse where Amazon *offers* One Day delivery *knowing* that there's no hope in hell the customer can actually enjoy that service at that particular time. I had to go out on Chrismas Eve last year and re-buy almost every single major present for my family because Amazon were 6 or 7 days late with the goods. This, however, wasn't the end of it- several items never turned up at all, but Amazon had the cheek to email me with suspicions that I had in fact received the items. Honestly, if I hadn't purchased Prime at that point, it would have been the last order I'd made with Amazon.

So. There was a time when Amazon really was the only major online retailer of its kind, but that's not the case anymore. I'm afraid that unless things change drastically, I and several thousand others will not be renewing Prime Membership under any circumstances, deal or not. Honestly, I wouldn't take a Free Trial of it right at this moment, such is the irritation of waiting in day after day for deliveries that Amazon must know have no chance of ever appearing that day. If they don't know, then they are a reckless company with little regard for customer service.

In reply to an earlier post on 22 Dec 2011 14:16:49 GMT
D. Brown says:
I've been waiting 3 days for an item now, so very annoyed. Also, if i try to order the same item again, it does say you'll get it the next day. When i telephoned amazon, they said 'it happens'. It is just not good enough. Now they are saying i will have to wait up to another week.

In reply to an earlier post on 22 Dec 2011 16:39:15 GMT
It's selling under false pretenses isn't it? Especially at this time of year when people rely on pre-Christmas delivery.

Posted on 22 Dec 2011 16:53:47 GMT
Steve says:
Just like last year..Except they had an excuse of bad weather...What is the problem this year? 4 days on Prime still no items...

Posted on 22 Dec 2011 16:58:45 GMT
It makes you wonder the wisdom of introducing a free trial at this time of year, not only because of the extra load on their system but because it discourages people on the trial from continuing. I guess they get so many additional orders as a result, they don't care about customer satisfaction.

Posted on 23 Dec 2011 11:36:13 GMT
Last edited by the author on 23 Dec 2011 11:38:13 GMT
@ says:
All the people who are complaining regarding signing up and being charged unknown .... I just had my free trial and had to click 5 different times agreeing to it - I presume this is the standard everyone else went through so perhaps a little closer look to home in regards not reading the clearly stated terms and conditions but furiously clicking the "YES Give me my free trial" :)

On my end living in Edinburgh-

8 orders

8 next day

Happy chappy !

(Yes I will be keeping it!)

Posted on 23 Dec 2011 20:17:48 GMT
Last edited by the author on 23 Dec 2011 20:21:01 GMT
PjCella says:
I've been an enthusiastic user of Amazon Prime for over 3 years (and supporter of amazon.co.uk for over 8) until today ...as I've just discovered that Amazon Prime costs less than 10 euros in Italy... that's the equivalent of ONLY 8 POUND 35 PENCE! Why do we have to pay 49 POUND here!!!

Posted on 23 Dec 2011 22:51:12 GMT
Last edited by the author on 23 Dec 2011 22:52:03 GMT
Instructions for cancelling automatic renewal came in the confirmation email. I did it immediately so that I wouldn't forget:-

"If you want to continue after your free trial, do nothing. Your membership will automatically continue and we will charge the payment method you used when you signed up £49.00 for the next year and annually after that. If you prefer, you can choose "do not auto upgrade" before the initial charge, or "do not auto renew" before any renewal charge in Your Account and your payment method won't be charged for the next year. You can always request a refund of the most recent charge if your benefits have not been used in the new term. If we are unable to charge your preferred payment method, we will charge another payment method we have on file for you."

Posted on 11 Jan 2012 17:24:06 GMT
J Watson says:
Yeah - Royal Mail has failed to deliver my "guaranteed Next Day" item I ordered on Monday (9th Jan). Before I called to complain, I thought I would look over the terms and conditions of Prime to see how they describe the guaranteed next day delivery... it is as follows (Pasted from http://www.amazon.co.uk/gp/prime/prime-terms.html)

--snip--
Amazon.co.uk does not guarantee First Class delivery of items within the estimated transit time or by the estimated delivery date.
--snip--

So there you have it. It's a lie. Plain, bold-faced lie.

In reply to an earlier post on 11 Jan 2012 19:13:01 GMT
J. Cormican says:
Errrm not really a lie they cannot guarantee any such thing no more than any company gives any full guarantee their lawyers wouldn't allow it as it would leave them open to all sorts of legal actions for each missed delivery as this is reliant on other companys
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Initial post:  19 Nov 2009
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