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Amazon Prime - What a waste of time

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Showing 51-75 of 132 posts in this discussion
In reply to an earlier post on 24 Nov 2010 19:16:46 GMT
R. Willans says:
I think the service is amazing and have never been let down. I order lots through Amazon and think it is THE most efficient of any of the online stores I use. Also, although rare, on the odd occasion I have needed to send something back, either because I don't want it or because the item is faulty, Customer Service response has been rapid, efficient and unquestioning. I will be doing most of my Christmas shopping through Amazon again this year and have no doubt that deliveries will happen as required. Thank you Amazon for a great service, but don't let it slip!

Posted on 10 Dec 2010 00:55:03 GMT
What's happened to the Prime NEXT DAY delivery service?? Now when I click on an item eligible for Prime delivery I have a new MONDAY delivery (this is Thursday afternoon when I was about to order and well within the time deadline for ordering for the next day deliver) OR pay a FURTHER ADDITIONAL EXPRESS fee of 4.49 per item to have it delivered on the Friday the next day?? So I pay an annual fee of around 47 for PRIME membership for next day delivery and now AMAZON wants us to pay an additional fee to get it next day?? I've bought a LOT over the past few yrs since signing up for Prime delivery as I pay for the surety it does arrive the next day which it has been very reliable over the years and well worth it. But now Amazon seems to have changed delivery policies so they're no different from any other internet retailer. Besides you can now reserve and collect at a lot of major stores at online prices and I may well do just that! If they have changed then I along with many people who have found the Prime service invaluable will certainly have no qualms shopping elsewhere.

In reply to an earlier post on 12 Dec 2010 12:36:47 GMT
As Amazon are unable to currently provide the Prime service will they be refunding 1/12 fee for the month of December? ;-)

Posted on 9 Jan 2011 19:18:57 GMT
Having joined Prime last Autumn, I have yet to get a delivery the next working day! Shall not renew.

Posted on 9 Jan 2011 20:17:11 GMT
Digbydog says:
Amazon Prime was fantastic with an excellent record for delivering the next day. However, from December 2010 they seem to have a change of policy and now use Royal Mail 'Prime', what ever that is, for most deliveries. Since then the service had been terrible. Yes we have had bad weather and the Christmas rush but still even now in the New Year with no sign of snow deliveries are appalling. One item they promised for next day delivery took three weeks.

I order a lot from Amazon but unless Prime improves it will not be worth renewing. Then I might start using competitors as there will not be the same need to order purely from Amazon.

Posted on 13 Jan 2011 11:21:01 GMT
Rom says:
Of 4 items I ordered over december, the fastest any arrived was 3 days. I ordered a TV on 18th december which was in stock and went to the 'dispatching soon' status within an hour of ordering. This meant I could not cancel the order. Amazon took until 5th JANUARY 2011 to despatch! I tried cancelling numerous times with amazon and on the phone. No apologies for the delay in despatch or anything. They just said 'refuse the item when delivery is attempted'. Stupid policy. It has cost them to send it, I have had my CC charged and Amazon have had to refund it.

What makes matters worse is that as a prime customer, I waited 18 days for despatch. reading reviews of the TV, there were people who ordered the day after I did and received their TV within 1 working day!

I got the TV within 2 days from a competitor with free delivery & 10 cheaper.

Will never renew 'Prime' again - Amazon have turned shocking with their customer care and have lost a regular customer.

Posted on 17 Jan 2011 11:00:12 GMT
[Deleted by the author on 17 Jan 2011 12:00:42 GMT]

In reply to an earlier post on 23 Jan 2011 14:32:09 GMT
J. Molnar says:
I think I did I just realised they deducted my balance with the annual fee, I even do not see where it tells you have this kind of delivery service and when I applied for this.
Could anyone give me advice how I should clarify this?

Posted on 10 Feb 2011 16:19:11 GMT
whooosh says:
From my perspective Amazon Prime has really deteriorated over the last 3 months or so. Items nearly always used to arrive by City Link or Royal Mail Special delivery the NEXT day

On every order I place I choose 'One Day Delivery' and now they take at least 2 days or more to arrive.

For example; I ordered a pair of headphones on Tuesday 8th Feb. I selected the option that said 'FREE One-Day Delivery : get it on Thursday, February 10' and they weren't delivered today although I have been in all day.

It's such a shame because I used to make a point of looking for products that were available as 'Prime' so I could get them quickly. Now I wonder what the benefit of having prime is really, maybe it would be better to cancel the account and just go supersaver.

I wonder whether Amazon have some sort of agreement with Royal Mail to send items first class, but 'on the cheap' in that although these items get sent first class there is an understanding it may take longer than a day. Either that or Royal Mail are ripping amazon off.

Posted on 12 Feb 2011 14:39:36 GMT
T. De Dean says:
This amazon prime was a bloody waste of my time and money. never wanted to have this thing. they charged me without even letting me know or double checking. no notice, nothing. once i realized that I thought well, ok i was silly. maybe i didnt see when i clicked and blah blah i hate me for this but at leat I will get my books (i use amazon quite a lot) during the year fast and safe. BULL****. does not work at all. hate and cancelled and lost money and felt like idiot.

Posted on 12 Feb 2011 17:29:37 GMT
Last edited by the author on 12 Feb 2011 17:32:05 GMT
Bronski says:
Amazon Prime is a complete and utter waste of time, effort and money.

I was offered a 30 day trial of Prime and in the time I had the trial, nothing arrived next day or on time as promised or as Amazon like to ram down your throat, "Want guaranteed delivery by 1pm Tuesday, February 15? Order it in the next 45 hours and 45 minutes, and choose Express Delivery at checkout blah blah blah"

When I called Amazon asking why items I had ordered had not arrived, all I got was, its Christmas, its busy.

Have been let down so many times with Amazon that its now the last place I order from. I tend to look about at play/hmv/argos entertainment to name a few first before I order anything, only when and if I have to order anything from Amazon, I always look to buy from their prefered seller, indigostarfish. Everything I have bought from indigo, they have posted same day as I order and I get my item in 3 days flat from Jersey. Orders placed with amazon sit on the system for 48 hours then delivery is about 2 / 3 days after that, and free delivery is an average of 8 / 10 days for me.

If I order on a Monday from either HMV, Play or Argos, items will arrive on the Wednesday and they all offer free delivery that just wipes the floor with Amazons paid / free delivery offering.

I would never tell anyone to waste money on Amazon Prime, shop around! I did and its amazing in that I have found dvds and cds cheaper elsewhere in not all but a lot of cases.

Its all too easy to just use the one click on amazon, with a little effort, shop about, you can get better prices and better deliverly service.

Dont get me wrong, Amazon is ok if your not in a rush and happy to wait a week to 10 days on free deliverly, but if you plan your orders to arrive on say next day because your off work that day, good luck.

In reply to an earlier post on 14 Feb 2011 17:23:03 GMT
G. Astley says:
Yes!!!! How the hell do I unsubscribe?!!! I've been charged 49 pound and only ordered one thing that didn't turn up on time either! I am furious! I can barely afford my bills on maternity leave and now this has happened! I can't even seem to find a way to cancel it and try to claim my money back!

Posted on 4 Apr 2011 18:10:29 BDT
Seems that people who used the service in holiday period and soon after are all frustrated, but long term users are satisfied.

I am now on my 30 day free trial period and already placed two orders. My very short experience is quite good:

* I was sufficiently and clearly informed that I have to cancel the service manually otherwise I will be charged automatically. I just put a reminder on my diary so that I will have a chance to cancel if I don't like it.
* I used the service for two orders and it worked as advertised. Everything arrived in time. The biggest advantage for me is not the speed but the fact that I know when to expect my goods and be at home.

My short experience was very good until now. It is very possible that I will keep the service.

Posted on 21 Apr 2011 11:56:52 BDT
I belive amazon can only catch you out with prime because they hold your card details, so you do not have to sign up to it!!!
If you are not a heavy user of amazon such as a busines might be then it's not worth it!

Posted on 1 May 2011 22:59:09 BDT
C Reed says:
Bought a 6.49 CD for mother's day and have checked my bank statement today only to discover a deduction of 49 for Amazon Prime... hadn't a clue what this was about so put it in the search engine and this came up. All I can guess is that I had inadvertently pressed a button and it has now actually cost me nearer 50 for this damned CD!!!! All I can say is that Amazon have been crafty in how this has been set up because I am usually very aware of what I sign up to and would never have opted for this - will be trying to get a refund but won't hold my breath. Will NEVER use amazon again!

Posted on 11 Jun 2011 18:48:44 BDT
hi says:
Amazon Prime has let me down with my first order. After waiting all day at home the status had changed from 'out for delivery' to 'delivery attempted' despite the fact that no one had knocked on my door. I called up and was told there was no evidence that anyone had delivered the item and that I had to wait till Monday but that still was not definite.

The customer service people were polite and apologetic but it makes no sense why the status would change throughout the day and would finally say 'delivery attempted' if no one had actually attempted the delivery. Why is the status being updated if the item is NOT in transit as is stated? Less a one-day delivery service and more a three-day delivery pain.

Posted on 12 Jul 2011 18:55:58 BDT
Headgirl says:
I didn't actually realised I'd signed up to it. Only when I received a credit card bill did I see it on there. Thankfully I noticed it and immediately cancelled it. I'm cross about this as it must be easy to sign up without realising what you've done and I think that this should not be able to happen. For customers like myself who only order now and again this is a cost which I would never want to take on.

Posted on 25 Aug 2011 12:22:24 BDT
NikNak says:
Amazon Prime is brilliant. It has saved me so much money over the last 12 months, and the convenience of next day delivery has always made a busy life much easier. I will definitely be signing up again when it is up for renewal.

Posted on 30 Sep 2011 16:57:28 BDT
Mr. K. Toole says:
I got a shock when I saw the 49.00 charge for Amazon Prime!
I don't recall receiving any notification of said charge and will inform My Bank to cancel any
future dealings with forthwith.

In reply to an earlier post on 18 Oct 2011 02:20:10 BDT
Ste Motson says:
Didn't even know I'd signed up for it until I had 49 taken from my bank. I am furious!

In reply to an earlier post on 26 Oct 2011 18:11:30 BDT
[Deleted by the author on 26 Oct 2011 18:14:03 BDT]

Posted on 26 Oct 2011 18:23:26 BDT
Steven says:
Amazon Prime is 99.9% reliable I have only ever had one problem with them and would
recommend it to everyone and will renew next year Amazon is by far the best online retailer.
I also find that the 49 charge is reasonable.

In reply to an earlier post on 31 Oct 2011 18:21:49 GMT
Last edited by the author on 31 Oct 2011 19:03:05 GMT
L. Smidova says:
I saw the cost of 49 on my statement today and did not even remember signing up for it... I do buy things on Amazon but prob only up to 7 items per year... any ideas how to cancel it or shall I just get onto my bank???
Thanks for any suggestions

Posted on 31 Oct 2011 21:27:29 GMT
M. Ross says:
This would be a great service if Amazon could ever actually manage to deliver the items next day. However they have consistently failed to manage this. Also find that when you contact their customer service representatives they are extremely unhelpful. Whenever you complain about a delivery being late, they automatically send out another item regardless of whether you have asked it or not. This means I have repeatedly had to spend time returning duplicate items when it is Amazon that have made a mistake. Will definitely not be renewing my prime subscription next year.

Posted on 4 Nov 2011 09:41:59 GMT
P. BRAR says:
Does anyone know what [free] sweeteners the UK gets for joining Prime?

In the US, they get some free movie rentals (online I think) and viewing and now there is some Amazon Kindle book lending (also free) just for being on Amazon Prime.

What do we get in the UK for joining Prime? Anything extra?
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