In 'fairness' probably about 90% of the things I ordered last year came next day. Since I ordered over 60 items and most came next day then it was worth it for me.
Still, it is beyond annoying when things don't arrive next day. What if you were going on holiday or giving someone something for a present or needed it for a project/customer/whatever?!? Amazon don't consider this in their scripted customer service responses. You should get the service you pay for.
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