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Amazon Prime - What a waste of time

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Posted on 6 Dec 2014 13:26:18 GMT
Oh dear, it gets worse. I ordered something for Prime "one day delivery" on the 28th of November, and still don't have it- on the 6th of December. Ironically, it was sent via UPS, rather than the usual culprit, Amazon Logistics. Amazon apparently dispatched it on the 1st.

UPS pretended to deliver it on Tuesday 2nd- tracking showed "the apartment number is missing or incorrect". The "delivery" was to a large business address, so I knew that something was fishy. I contacted Amazon. They weren't prepared to poke UPS, and politely told me in not so many words to go away and wait. Meanwhile, other deliveries continued to arrive just fine at the same address, so it clearly was not cut adrift in the space/time continuum.

The next day, someone called Aaron at UPS called me, and admitted that they couldn't find the package and had never attempted to deliver it. there was a scan of it leaving the depot, and then nothing else. Apparently, someone just recorded an incorrect exception code, which showed up as a delivery attempt. They promised to call me before 5 pm with an update. Some time after five, they called, and said that they were still looking for the package, and that they'd call me tomorrow with an update(!).

I contacted Amazon, told them what had happened. This time, they apologised, and dispatched a replacement on Wednesday the 3rd of December, out for delivery on Friday- still not next day, admittedly, delay on delay.

On Friday, the replacement was listed as "out for delivery". It didn't turn up, and remained listed as "out for delivery" at 7pm. I called Amazon yet again, and again the apologies. They said that they tried to contact UPS, and no-one picked up the phone- great. If Amazon's arrangements aren't good enough to get them to pick up the phone, what hope do customers have? The customer service agent told me that she would be contacting UPS today (Saturday 6th) to see what was going on. No sign of a response yet, at 1 pm.

The only thing that has changed is that UPS have edited out the "out for delivery" in the tracking history for yesterday- also extremely fishy. I wonder if it's massive incompetence or whether small, heavy boxes labelled "Amazon" look worth stealing.

Anyway, this is now over a week for a "next day" Prime service. I have wasted a lot of time in emails, phone calls and goodness knows what- and I still don't have my item, or any indication why not. It's really frustrating that Amazon are so unresponsive- and that neither customers nor sales agents have any way to choose a different courier when the one particular company seems so pathologically unable to cope.

Probably my second worst Amazon experience to date. I really wish I had just used the high street, or at least a small independent online shop who'd actually be more responsive.

Posted on 4 Dec 2014 01:29:50 GMT
K G Greeley says:
Ordered a TV with Amazon Prime on 28th November with estimated delivery of 29th November. I received an email saying it would be delivered on 2nd December. Well, it hasn't arrived yet and now Amazon says it should arrive by 10th December!
Why did I bother...

Posted on 3 Dec 2014 17:29:36 GMT
I've always gathered that if a 3rd party seller is part of the Prime scheme, it means that you don't get charged for delivery because it is covered by the Prime service but I don't expect it to be next day.
I know everyone's experiences are different but I've had no problems whatsoever with Prime for 7 years. I just wish that they had an option to opt out of Amazon Prime Video and therefore pay £49 a year instead of £79 or whatever it now is. My nephew watched The Walking Dead on his xbox with my membership but I'd rather not have it and shouldn't be forced. I will review how much I've used it this year and possibly cancel on the basis that I don't need Amazon Video. I'm also never really in a rush for anything as long as the price is right. I used to order a hell of a lot of xbox 360 titles for myself and my friends but I'm older now and don't game much at all anymore.

In reply to an earlier post on 3 Dec 2014 17:07:07 GMT
MR. R. B says:
Yeah I have just done the trial ready to pay for prime but looks like I'm not going to do it. What they don't tell you if you purchase small items from what they say using remote site it Doesn't come the next day as they say it does.
Luckily during the trial period have used it on a number of occasions and it is not as fast as it makes out.
Now I realise why having read your post

Posted on 1 Dec 2014 13:04:38 GMT
Very misleading, Prime. An order placed around midday on Monday, "one day" delivery... Estimated delivery on Thursday- assuming that they manage it. Recent deliveries from "Amazon Logistics" have turned up after 9pm- to a business address.. when understandably the site has closed. Recent orders have been extremely hit and miss.

Caveat Emptor, and do not try to do anything time-sensitive with Amazon. They have become extremely unreliable of late, and Prime is borderline fraudulent now, and should be avoided like the plague.

Posted on 23 Nov 2014 11:46:34 GMT
I won't be paying for this, but did try Amazon Prime on a free trial and saw Vikings in HD for free (Series 1 and 2), which you can only see on History Channel now in standard definition.

Also, the new series of Ripper Street is coming - commissioned and exclusive to Prime (because BBC were dropping the series). I was expecting this to be free. Otherwise they won't attract more customers.

In reply to an earlier post on 23 Nov 2014 09:30:09 GMT
G. Freeburn says:
Completely agree but the joke is on them - I (and I suspect many others) have stopped using Amazon completely. It is only if I absolutely have to i.e. for a book a marketplace seller is only selling via them that I'll even consider making another purchase. So far I've found alternative suppliers with same or lower prices. The irony is if they had simply treated us as customers rather than profit-generators and given us the choice to opt out of the streaming and keep the delivery service I'd have stayed with them. Vote with your mouse clicks!

Posted on 23 Nov 2014 08:42:00 GMT
Chrisd says:
£79 renewal! What a joke, add a "service" to the package that most don't want and call it an improvement? you can't watch anthing but old stuff on it for free new stuff still costs. To top it all everything is being delivered by the worst courier in the world Amazon logistics. bring back the service from before prime instant video and Amazon logistics!

Posted on 1 Nov 2014 19:15:59 GMT
[Deleted by the author on 1 Nov 2014 19:18:27 GMT]

Posted on 15 Apr 2014 13:33:24 BDT
Blugun says:
Applied for months free trial, ordered item on Friday expecting Monday delivery, I opted into txt and track and said parcel could be left safe. Monday evening my parcel was scanned as attempted but customer out, I was in, furthermore I was helping neighbours repair fencing in my front path. I live in small close and KNOW delivery wasn't even attempted. On contacting amazon
1, they didn't know exactly which courier had my parcel
2, couldn't get a gps readout for parcel within 24hrs (parcel force can get it over the phone in minutes)
3, couldn't contact driver (see point 1)
4, updated status of parcel to "next day delivery requested by customer" lies
5, promised 2nd day delivery would be Am, never happened.
I won't be using Amazon if they can't keep track of their own parcels, shocking customer service

In reply to an earlier post on 15 Apr 2014 01:28:48 BDT
cynthia says:

Posted on 27 Feb 2014 23:11:11 GMT
Last edited by the author on 15 Apr 2014 22:29:28 BDT
G. Freeburn says:
Been a very satisfied Prime customer for several years and given how often I buy things it has been cost effective and better for next-day but I'll be cancelling at the next renewal. I don't need or want the streaming service they've just added and as it raises the cost to £79 it will be cheaper to pay for postage. Couldn't use it even if I wanted to - guess what you can only use iPads, Kindle Fire, Xbox and TVs - NOT an Android device in sight. Way to go Amazon - it's not a £41 saving it is a £30 price hike!!

Posted on 21 Nov 2013 01:02:30 GMT
[Deleted by Amazon on 21 Nov 2013 06:31:37 GMT]

In reply to an earlier post on 2 May 2013 03:36:14 BDT
i signed up without knowing the annual fee. while i had the 'prime' it was great for next day delivery(on selsected items) however one day i had seen £49.00 taken out of my account, i rang the amazon customer care line and they cancelled my subscription and gave me a full refund which was very helpful.

amazon prime is great if you use it. just a shame they dont advertise the fee more clearly.

In reply to an earlier post on 17 Feb 2013 16:57:15 GMT
i thought the ''free'' trial was what it said ''free''!! ..did not think i would end up paying for it....having NEVER used it...cancelled at once and have been awarded refund ''credits''

Posted on 13 Oct 2012 12:46:57 BDT
It's getting near to the Christmas season and the offer of free 1 month trials - I'm not going to be duped for a 3rd time. Not one item was delivered the next day - and some arrived after Christmas. They obviously can't cope either with Christmas, or with increased Prime membership during trial offers.

I'll either be ordering a lot earlier, or relying on other retailers the nearer Christmas approaches.

Posted on 13 Oct 2012 09:22:54 BDT
mr says:
Cant fault its delivery service. Even saturday deliveries

Posted on 13 Oct 2012 09:16:48 BDT
mr says:
Well, for all the negatives i tried prime..........and it works great, so far in 2 months i have got more back from it than the cost of membership, only 1 late office fault. And soon we get the lending library. Even better, slowly catching up to our US folks.

Posted on 12 Oct 2012 00:56:43 BDT
If you cancelled the order then I don't see why you would get charged for anything.
To be honest, I struggled a little to get the jist of your post, but I think I understood it in the end!

In reply to an earlier post on 11 Oct 2012 21:55:27 BDT
Wellsfargo says:
i signed up for prime by accident an cancelled immediately and they refunded me but then i acidentally placed an order but cancelled imeddiately befor it was shipped will prime still give me my money back??

Posted on 11 Oct 2012 21:50:58 BDT
Wellsfargo says:
i signed up for prime acidentally but cancelled it and they refunded my money back but acidentally placed an order and cancelled before it was shipped will prime refund my money back that they took ?

Posted on 18 Sep 2012 17:22:06 BDT
A. Rutland says:
Just wanted to chime in and say Amazon Prime has worked perfectly for me! I have been subscribed for the last couple of months (and tried 2 or 3 trials over the last few years) and not one parcel has arrived late.

Not having read the vast majority of posts in this thread, I would presume most problems probably come down to the courier service/Royal Mail in your local area - having worked for a courier company in the past, I know that some areas are very good and some are appaling (all depends on managers, drivers, people who schedule the deliveries, etc.)

In reply to an earlier post on 12 Sep 2012 14:59:16 BDT
It's strange how it works 100% for me! People definitely feel an obligation to review a service if they feel let down by it, rather than impressed by it (holiday and hotel reviews are full of negative reviews) but I suppose if Amazon Prime has let you down then that's fair enough.
I am on O2 and the amount of people that tell me they had trouble with O2 and have switched is quite amazing. It's all down to personal experiences with a company and a service that it provides.
I must be lucky - even Sky customer services hasn't let me down (yet) !

Posted on 12 Sep 2012 12:49:23 BDT
lou says:
Amazon Prime used to be great but is now awful. Constant late deliveries (and I mean days/weeks) rather than the 'guaranteed next day delivery'. Constant communication with couriers and amazon seem fruitless. No refund of prime membership given, only a few months of basically useless membership added for free.

In reply to an earlier post on 7 Sep 2012 22:24:19 BDT
If the delivery time is longer than 24 hours it's probably because Amazon have not got the products in stock. I ordered the 50 shades trilogy for my sister before the summer and I got the 1st and last book next day, but I was notified that the 2nd book would be back in stock the following week and it arrived the day after Amazon were expecting it.
This might not be the case with your order, but it's the only time Amazon have not delivered within 24hrs for me.
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