Oh dear, it gets worse. I ordered something for Prime "one day delivery" on the 28th of November, and still don't have it- on the 6th of December. Ironically, it was sent via UPS, rather than the usual culprit, Amazon Logistics. Amazon apparently dispatched it on the 1st.
UPS pretended to deliver it on Tuesday 2nd- tracking showed "the apartment number is missing or incorrect". The "delivery" was to a large business address, so I knew that something was fishy. I contacted Amazon. They weren't prepared to poke UPS, and politely told me in not so many words to go away and wait. Meanwhile, other deliveries continued to arrive just fine at the same address, so it clearly was not cut adrift in the space/time continuum.
The next day, someone called Aaron at UPS called me, and admitted that they couldn't find the package and had never attempted to deliver it. there was a scan of it leaving the depot, and then nothing else. Apparently, someone just recorded an incorrect exception code, which showed up as a delivery attempt. They promised to call me before 5 pm with an update. Some time after five, they called, and said that they were still looking for the package, and that they'd call me tomorrow with an update(!).
I contacted Amazon, told them what had happened. This time, they apologised, and dispatched a replacement on Wednesday the 3rd of December, out for delivery on Friday- still not next day, admittedly, delay on delay.
On Friday, the replacement was listed as "out for delivery". It didn't turn up, and remained listed as "out for delivery" at 7pm. I called Amazon yet again, and again the apologies. They said that they tried to contact UPS, and no-one picked up the phone- great. If Amazon's arrangements aren't good enough to get them to pick up the phone, what hope do customers have? The customer service agent told me that she would be contacting UPS today (Saturday 6th) to see what was going on. No sign of a response yet, at 1 pm.
The only thing that has changed is that UPS have edited out the "out for delivery" in the tracking history for yesterday- also extremely fishy. I wonder if it's massive incompetence or whether small, heavy boxes labelled "Amazon" look worth stealing.
Anyway, this is now over a week for a "next day" Prime service. I have wasted a lot of time in emails, phone calls and goodness knows what- and I still don't have my item, or any indication why not. It's really frustrating that Amazon are so unresponsive- and that neither customers nor sales agents have any way to choose a different courier when the one particular company seems so pathologically unable to cope.
Probably my second worst Amazon experience to date. I really wish I had just used the high street, or at least a small independent online shop who'd actually be more responsive.
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