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Amazon Prime Next Day or not?


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Showing 1-15 of 15 posts in this discussion
Posted on 26 Feb 2016 08:30:43 GMT
I didn't renew Prime either this year.
The service however was generally good for me and the few times my delivery didn't arrive next day I complained and was supplied with either Amazon gift cards or Prime extensions as an apology.

I personally wish they would create a cheaper version of Prime for just Amazon deliveries and not all the smart video content that we never watch, as that was the main factor in my renewal.

Posted on 1 Oct 2015 20:04:38 BDT
jen76291 says:
Amazon Logistics has made Prime completely worthless. They NEVER deliver on the 'guaranteed' delivery date. Waste of time.

Posted on 20 Aug 2015 00:15:43 BDT
Paul says:
even without prime they are scamming customers when you select next day delivery you are charged £5.99 failing to mention that its not ACTUALLY NEXT DAY....wtf ???????????next day from when they could be bothered to dispatch it from the warehouse......have to agree headed downhill fast.....

Posted on 2 Aug 2015 10:57:44 BDT
Karl Powell says:
I day service is a scam now! the 1 day delivery is not showing it's gone to 2/3 days why did i pay for prime, i will not be renewing.. most good films you have to pay for! this service is not any good, do not purchase prime!

In reply to an earlier post on 15 Jul 2015 10:51:54 BDT
cragz says:
im reporting them to trading standards. Sale page states next day delivery but checkout gives 3 day delivery regardless of prime or premium one day delivery. I paid £7.99 have my last order on next days and it was delivered on the 3rd day...

They are now selling us a service and not providing it.

Posted on 10 Jul 2015 12:49:50 BDT
What has happened to the Amazon Prime delivery service? I have been a subscriber for years and have enjoyed true next day delivery in all that time. Since the price rose to £79.00 I have noticed more and more of my orders taking 2-3 days to arrive. Looking at various Prime Delivery items on the website a great number only offer 24 hour delivery at an extra charge. I did not continue my Prime membership to be offered an inferior service. Amazon appear to have moved the goalposts and the promised 'next day delivery' no longer means delivery within 24 hours of placing an order.
I will not be renewing my Prime subscription. It is just a big 'Con' now. It is sad when a company loses customer's trust and loyalty. Poor show Amazon! :(

In reply to an earlier post on 6 May 2015 18:42:13 BDT
If he told you that then it highlights Amazons whole attitude towards customers, i.e. they don`t care once they have your money. Wonder how many customers would pay for prime if everybody knew that.

It`s honestly like them laughing in your face and saying "tough t1ttys we can do what we like and we`ll change the rules to suit ourselves".

Posted on 6 Dec 2014 13:26:55 GMT
Oh dear, it gets worse. I ordered something for Prime "one day delivery" on the 28th of November, and still don't have it- on the 6th of December. Ironically, it was sent via UPS, rather than the usual culprit, Amazon Logistics. Amazon apparently dispatched it on the 1st.

UPS pretended to deliver it on Tuesday 2nd- tracking showed "the apartment number is missing or incorrect". The "delivery" was to a large business address, so I knew that something was fishy. I contacted Amazon. They weren't prepared to poke UPS, and politely told me in not so many words to go away and wait. Meanwhile, other deliveries continued to arrive just fine at the same address, so it clearly was not cut adrift in the space/time continuum.

The next day, someone called Aaron at UPS called me, and admitted that they couldn't find the package and had never attempted to deliver it. there was a scan of it leaving the depot, and then nothing else. Apparently, someone just recorded an incorrect exception code, which showed up as a delivery attempt. They promised to call me before 5 pm with an update. Some time after five, they called, and said that they were still looking for the package, and that they'd call me tomorrow with an update(!).

I contacted Amazon, told them what had happened. This time, they apologised, and dispatched a replacement on Wednesday the 3rd of December, out for delivery on Friday- still not next day, admittedly, delay on delay.

On Friday, the replacement was listed as "out for delivery". It didn't turn up, and remained listed as "out for delivery" at 7pm. I called Amazon yet again, and again the apologies. They said that they tried to contact UPS, and no-one picked up the phone- great. If Amazon's arrangements aren't good enough to get them to pick up the phone, what hope do customers have? The customer service agent told me that she would be contacting UPS today (Saturday 6th) to see what was going on. No sign of a response yet, at 1 pm.

The only thing that has changed is that UPS have edited out the "out for delivery" in the tracking history for yesterday- also extremely fishy. I wonder if it's massive incompetence or whether small, heavy boxes labelled "Amazon" look worth stealing.

Anyway, this is now over a week for a "next day" Prime service. I have wasted a lot of time in emails, phone calls and goodness knows what- and I still don't have my item, or any indication why not. It's really frustrating that Amazon are so unresponsive- and that neither customers nor sales agents have any way to choose a different courier when the one particular company seems so pathologically unable to cope.

Probably my second worst Amazon experience to date. I really wish I had just used the high street, or at least a small independent online shop who'd actually be more responsive.

Posted on 1 Dec 2014 16:22:25 GMT
A reminder- how to stop your Prime membership auto-renewing:

http://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=201277300

Posted on 1 Dec 2014 13:03:25 GMT
Not.

Very misleading. An order placed around midday on Monday, "one day" delivery via Prime. Estimated delivery on Thursday- assuming they manage it. Recent deliveries from "Amazon Logistics" have turned up after 9pm- to a business address.. when understandably the site has closed. Recent orders have been extremely hit and miss.

Caveat Emptor, and do not try to do anything time-sensitive with Amazon. They have become extremely unreliable of late, and Prime is borderline fraudulent now, and should be avoided like the plague.

Posted on 23 Nov 2014 08:45:06 GMT
Chrisd says:
One day delivery, except Amazon logistics are incompetent to you wont see your package for a week if you don't complain to Amazon after the first "failed attempt" to delivery to a manned reception during business hours!

Posted on 3 Sep 2014 09:55:54 BDT
Nick C says:
I just had exactly the same problem. The Amazon representative I spoke to made it clear that Amazon Prime is a ONE day delivery service, not a NEXT day delivery service. So in theory they can dispatch an item one week after you order it, and as long as they deliver it one day afterwards they've kept their promise. It's misleading if you ask me, so I'm cancelling Prime.

Posted on 19 Mar 2014 04:30:50 GMT
Craig Lister says:
Yeah, what's happened to Prime? It used to be order within a certain time and get it by 1 pm the following day. Nowadays it's get it by 8 pm. If you want it by 1 pm you have to pay an extra £4.99. So, what's the point in Prime? Been a member for three years I doubt I'll renew it when it's due to first class being faster.

In reply to an earlier post on 28 Feb 2014 20:24:18 GMT
J King says:
Just joined Amazon Prime on a free trial. Ordered something yesterday with next day delivery. It has been out for delivery all day, 8:30am. It is now almost 8:30pm and I do not have my item. I will not be signing up for the paid service. Good job it is not one my childrens birthdays or similar.

Initial post: 27 May 2012 17:32:08 BDT
J. P. Silver says:
I decided to order some computer hardware today which is a Sunday 27th May.

The Amazon Prime Elligible hardware showed delivery by 1pm next day Monday 28th May ie tomorrow

BUT when I placed order it said delivery Tuesday 29th May??

So I had to pay extra £13 to get by 1pm Monday!!!

Website appears to give the wrong information then?
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Participants:  13
Total posts:  15
Initial post:  27 May 2012
Latest post:  26 Feb 2016

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