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Showing 1-25 of 42 posts in this discussion
Initial post: 29 Nov 2009 10:17:46 GMT
M. Butler says:
Amazon you need to sort out the companies that you use for deliveries. The HOME delivery company decided that as no one was home they launched the box over the garden wall into the flower bed and then during the day the heavens opened on it. Guess what was inside..... wet books... Not impressed. Did Home delivery care... I will leave you to think about that one.

Posted on 1 Dec 2009 03:07:16 GMT
L. V. Moon says:
I had problems with HDML too, two issues with different items in the space of two weeks. One was an Amazon order, one was a Play order. But now I will not order any large items from either online retailer...I've gone to a high street instead even thought the item cost more there; it has certainly lost the company money.

Posted on 2 Dec 2009 10:23:51 GMT
I'd like to add my 2p worth.

I am on the verge of giving up on Amazon.

We've had 1 parcel never turned up, 3 that are still missing and any that do eventually turn up are extremely slow.

It's not good enough, especially when every other online retailer gets their parcels to us fine.

Fed up.

In reply to an earlier post on 8 Dec 2009 18:23:52 GMT
Anne Mckee says:
You are lucky that suppliers will actually deliver to you . I live on the Shetland Isles and I have lost count of the number of times I've been told at the checkout that this or that company does not deliver to my address. Why not? We are part of the UK and in addition, the limited shopping facilities here mean we often rely on mail order for purchases.
I have never had a problem with Amazon themselves like the ones you describe.

Posted on 9 Dec 2009 09:43:03 GMT
I have been using amazon for over a year now & so far had no problems with any of my deliveries

Posted on 9 Dec 2009 10:42:12 GMT
Ms. N. Grey says:
Ive been ordering from Amazon for about 5 years and I have allways been really happy with quick delivery and quality of the items.

Posted on 9 Dec 2009 12:24:31 GMT
R. Jackson says:
i ordered from amazon and havent recieved the package. So i emailed 3 days after there delivery estimate had passed - as it says to do so on their help page. The email back apologised and said to wait another 7 days! Ridiculous. If that is the case why not just state to wait 10 extra days rather than get people to email after 3 only to be told wait another 7 days. Incidentally that time has also passed now and i have still not received it. Waiting for further info from amazon. Play.com, zavvi and hmv are all better and quicker at delivering and i wont be bothering with amazon anymore. Really disappointed.

Posted on 9 Dec 2009 22:20:23 GMT
Can only relay my own experience this week which definitely puts the Amazing into Amazon - I ordered 2 books on Monday evening from Superflybooks, an Amazon-linked trader. I ticked for Free Delivery as I wasn't in a massive hurry, and just left them to come "whenever". Was advised by email that it would come by Home Delivery Service, probably by Friday - a van pulled up today and my books were delivered. Considering it's the busiest time of the year, I was well impressed

Posted on 10 Dec 2009 19:34:08 GMT
maz brown says:
Never had any problems with deliveries. My postman delivers next door if I not in.

In reply to an earlier post on 10 Dec 2009 21:32:35 GMT
Me too..............I've had lots of things delivered this year and had no trouble at all..........99% of my deliveries were on the free super saver system..........so all I can say is well done Amazon Merry Xmas and a HNY to all

Posted on 10 Dec 2009 23:23:26 GMT
feebee says:
what can I say... I have never had delivery problems with either Amazon or their partners. All the delivery companies deliver here and know where to leave or where to get a signature if not in. Speak to the delivery company in advance and they will always accommodate. It's good to talk!

Posted on 13 Dec 2009 18:38:41 GMT
I've always thought Amazon were fantastic, but when I placed my order yesterday I didn't realise it would be sent by Home Delivery Network and would definitely have thought twice about ordering, based on previous HDN bad experiences. Hope Royal Mail get themselves sorted out so we can get back to the kind of service we've been used to!

In reply to an earlier post on 13 Dec 2009 20:47:25 GMT
M. THOMPSON says:
i never normally have a problem but my parcel that got delivered t other day was left in an unlockd shed at t side of my house wit easy access to t public, i had not specified for it to b left in there n wud of prefered it to b left with a neighbour.by time i got to it t packaging was very damp, im glad it contained dvds n not books!!

Posted on 13 Dec 2009 21:24:49 GMT
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I am a big fan of Amazon. Very good VFM and excellent after sales service. However events just recently highlight the need to get a grip on some of the peopel who deliver for them, save themselves some money and save me time an inconvenience. Leaving a package of books/DVD's outside in UK weather (underneath a not very secure BBQ cover) , with no card through the door, no prearranged "safe place" just caused me a lot of irritataion. Must stress though that when I contacted Am about this and some undelivered gift certificates they were v helpful and put things right straightaway

Deliverers ..............more haste, less speed .Even though it's Christmas.

Posted on 15 Dec 2009 18:06:47 GMT
V. Little says:
I've never had a problem with any amazon deliveries, usually when i don't need the item quickly, they arrive very promptly-sometimes when i'm waiting for an item it feels like it takes forever to arrive (i don't have prime though and i never pay for delivery) lots of people here have had problems with home delivery, i always get my packages sent to work, even if i'm not there, theres someone inside to take the parcel, so no wet parcels for me :) with some other online retailers though they won't let you have packages sent to any address except the one on you credit card bill, and this has caused me a lot of trouble, because i am never at home, don't have a letter box, have no neighbours and live far enough away from the post office to make it quite a hassle to go pick up my parcels.

Posted on 19 Dec 2009 23:10:37 GMT
S. Callen says:
I ordered some Xmas presents on 1st December (plenty of time you would think). Now it is 20th December and I still haven't received the items. I have phoned Amazon countless times who just promise the goods are due "today or tomorrow". The goods are being delivered by HDNL who again I have phoned countless times and say they are very busy with Xmas deliveries (er excuse me, it is Xmas time you know - if you can't cope with the extra demand then I suggest Amazon use a courier who can). HDNL say they have given my goods to a third party for delivery. Where does this leave me but a very very frustrated customer with Amazon and HDNL. HDNL say I SHOULD receive the goods before Xmas. Not good enough I'm afraid considering my original order date!!

Posted on 20 Dec 2009 13:20:23 GMT
Last edited by the author on 21 Dec 2009 00:00:27 GMT
A. Henry says:
Amazon needs to get its act together . When you request 1st class postage you expect that the items ordered should be dispatched within 48 hrs however I have several orders placed since 12th December and none have yet arrived and two orders have been lost in the post. I know that Amazon Prime users are currently getting faster delivery service of which they are paying the extra for but Amazon should be focusing on its entire customer base and not a small percentage of its customers using Amazon Prime.

Posted on 20 Dec 2009 16:21:58 GMT
G. Scott says:
I think Amazon have the slowest delivery times of all the online companies I have used, especially if they use the HDNL, they are utterly useless !!

Posted on 20 Dec 2009 18:50:04 GMT
T. Wright says:
I have just ordered some camcorder tapes for xmas (my first ever order) as I have used all mine and my grand-daughter has just started walking. I hope they come next week as I will be really annoyed if they don't. Its her first Christmas and want lots of tapes......

Posted on 20 Dec 2009 18:50:12 GMT
T. Wright says:
I have just ordered some camcorder tapes for xmas (my first ever order) as I have used all mine and my grand-daughter has just started walking. I hope they come next week as I will be really annoyed if they don't. Its her first Christmas and want lots of tapes......

Posted on 20 Dec 2009 18:50:20 GMT
T. Wright says:
I have just ordered some camcorder tapes for xmas (my first ever order) as I have used all mine and my grand-daughter has just started walking. I hope they come next week as I will be really annoyed if they don't. Its her first Christmas and want lots of tapes......

Posted on 20 Dec 2009 19:24:24 GMT
I just ordered something there for delivery to the Rep. of Ireland for Christmas, what are my chances of getting on Christmas eve? I didn't even get an option for express delivery which seems a bit useless!!

Posted on 20 Dec 2009 20:57:04 GMT
oh my god i;m getting really worried now. i ordered from the rep of irl too, and was actually going to see if i had time to order a couple of gift vouchers before "last orders". i never concidered that i would not receive the order i placed last week - all books and cds for xmas pressies. i will leave a message to say if i did or did'nt get the important parcels. this is my first time ordering from amazon, or any online shop - i really hope i will be doing it again.
Happy Xmas to you all!
nicola

In reply to an earlier post on 20 Dec 2009 21:06:09 GMT
i have been a customer for years and haven't had any problems with deliveries or returns always satisfied with amazons response

Posted on 21 Dec 2009 07:14:01 GMT
L. Smith says:
I have been shopping on Amazon for about 3 years and have only once had a parcel go missing..... when I rang Amazon and told them they immediately sent me another package and told me not to worry it would be with me in time for xmas, and, true to their word it was.... I am a great believer in Amazon and cannot praise them enough especially as most of the shopping is for my mum who is disabled.... keep up the good work Amazon. Great service
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