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Amazon deliveries from APLE

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Initial post: 18 May 2012 09:23:20 BDT
Last edited by the author on 19 May 2012 09:11:12 BDT
P. Johnson says:
Just had a drop card and run by them makes me wish I did not pay for delivery with two people in and awake 1 upstairs and 1 downstairs, even Yodel knocked on my door.

card with no name, and no time on it sigh

Live chats reply to this

Johann:I understand your point, they should be delivering the parcel somebody is at the address.
Rest assured I will escalate your issue with the delivery

I will keep the post updated to see if the company can mess this up anymore.

- 19/05/12
Attempted to talk to live help about this today totaly worthless as they have to magic the issue up to some other team that will take 24hours
Attempted to ring the number on the card [nope] "We are having some techanical dif and cant put you bla bla bla [it hangs up]

Posted on 19 May 2012 11:09:28 BDT
P. Johnson says:
final update:
live support lied to me and they dont deliver on sataday, after getting hold of the phone team im now canceling the order fully
first class my ass, this might just be my last order with Amazon.

Posted on 24 May 2012 18:48:13 BDT
J. Fitch says:
They keep leaving my parcels with the neighbours when I'm at work, when I haven't designated that as somewhere I want them to go, and I have a secure shed by my door, where all Royal Mail deliveries go. I now have unhappy neighbours and am forced to have my parcels sent elsewhere. Not happy...

Posted on 12 Jun 2012 18:54:37 BDT
Kamran says:
I had a delivery attempt from APLE and there was just a card left. Called the number spoke to Amazon was confirmed the delivery would re-attempt would be between 5-7PM as that's the only time I can try and make. Left work early got home to find they attempted to re-delver at 3:00 pm again as the day before completely ignoring the request.

This is the worst delivery company and service I have experienced with Amazon being a customer for 5 years !

Posted on 12 Jun 2012 20:41:16 BDT
Annakin says:
Ditto with being in and having a card drop. Sometimes I wonder if any courier company is capable of delivering a parcel as they promise.

My favourite is Interlink Express, they give you a one hour time slot. Then miss it. Then they deliver randomly sometime in the next week.

Royal Mail manage to do a far better job than most of the courier companies IMHO.

In reply to an earlier post on 14 Jun 2012 16:40:08 BDT
Royal mail, I have had to request RM deliveries to my office as 50% go missing.
The office deliveries arent much better but as the guys are there 24/7, and there's cameras they cant say no one was in.

I had two suits delivered by NEXT, the card said 'left in porch' I don't have one. The next set was also 'left in porch' I found this delivery under the car, in the rain, so now everything goes to work.

Posted on 31 Jul 2012 18:14:40 BDT
Had a card from APLE, called to reschedule delivery and was told to expect it between 7 and 7 the following day - no ability to specify a time. Asked for the contact number of APLE and was given the number I had just called. Have spent with amazon but can't see me doing it again. Customer service was disinterested, they seem to think that I will take a day from work to receive a small parcel, or agree to have it left with neighbours I barely know. Never had this trouble with the Royal Mail

Posted on 28 Aug 2012 10:32:15 BDT
LV05 says:
Just had an incredible conversation with the guy on the phone. It went pretty much 'I have a parcel, are you home?', M: 'No, I'm at work, will be home after 6pm', G:'We don't deliver that late', M:'But confirmation says you deliver 7am to 7pm', G:'No we don't', M:'Well when do you deliver for people that work normal hours?', G: 'We don't deliver weekends either', M: 'Great to know, what are my options', G:'Don't know, call customer service', M: 'Have you got their phone number?' G: 'No' and hangs up...
Is it me, or it's literally impossible to get any parcel from this company delivered for normal people after we get home or over the weekend? That's the whole point of parcel companies, they provide the service, and we are the ones paying for it, not Amazon! This guy clearly doesn't give a flying duck about anything! Amazon, please drop this company, they clearly do not care about their real customers!!!

Posted on 17 Sep 2012 09:46:20 BDT
MJB says:
I received an email from Amazon telling me that my order would be delivered by APLE. I'd never heard of them so I did a Google search, and was a little concerned when I read the comments from other Amazon customers. BUT... I have to admit I was impressed. I had only placed my order last Thursday, selecting the FREE super saver delivery option, and it arrived at 12:33pm on Friday!
Now I know there will be those of you out there who will tell me that I was extremely lucky, and that this does not match your experiences of APLE, and to be honest I was surprised. Maybe the service will not be so good next time, in which case I'll let you know, but as first impressions go this was pretty good!

Posted on 27 Sep 2012 16:34:53 BDT
Last edited by the author on 27 Sep 2012 17:28:10 BDT
KeithUK says:
I have no idea who APLE are and thats who my book supposidly is being sent by! 7am to 7pm is a complete and utter shambles! They dont even have a proper website for tracking orders!
City Link are also terrible say they tried to post an item when they clearly havent and dont even leave a card. "white door" as their description!
Why dont Amazon use DPD? They send you a text for the 30mins slot that you will recieve your parcel! Best delivery company by far! Thats why top companies use them!

UPDATE: I have been in ALL DAY listening and watching out now I get the message online "First delivery attempt. A second attempt will be made on the next working day" There wasnt any attempt what so ever! No card left to proove it! Just because the delivery driver could not be bothered as it was getting late methinks! (5pm not that late!) APLE = worst delivery company!!

In reply to an earlier post on 3 Oct 2012 16:58:18 BDT
Sheloko says:
I agree. I've just been informed that the driver couldn't find my address- a main road and bus route in Birmingham with obvious front door and number. APLE=pants

Posted on 6 Nov 2012 09:27:06 GMT
Sah says:
Waited in yesterday. No delivery and no card. Royal Mail postie for our road is brilliant, why I always used to order everything from Amazon. Note "used to". Sort it out Amazon! At least let customers choose which delivery service delivers their parcel even if it costs a little more. Being effectively stuck in my house from 7am til 7pm two days in a row waiting for a tea towel hook is not my idea of fun.

Posted on 6 Nov 2012 17:11:38 GMT
Andypiebones says:
APLE - Useless and at best incompetent at worst dishonest. I live on a main road in a busy town and stated can't find property. Contacted Amazon and gave very detailed instructions including my phone number in case. Today stated could not find property. I do not believe them, I believe they did not have a van in area and did not want to deliver or similar. I pay for Amazon Prime and I am not impressed. I need the book for my daughters revision as a priority. Now arranged for delivery to work but have no confidence at all. Amazon stop using this supplier or people will stop using Amazon. Awful.

Posted on 11 Nov 2012 04:11:09 GMT
E Talbot says:
I wouldn't have ordered my item if I had realised that it wasn't coming by Royal Mail. Sure enough, email on the day to say that my item was 'out for delivery'. What is the point of that when most people work full time? Who is going to take the day off at no notice and wait in for 12 hours for a Kindle wallet?! Sure enough, could not deliver first day so passed it to my neighbours on the second. I did NOT request for that to happen. This will definitely affect my orders with Amazon as I'm not allowed to keep having stuff delivered to work. I used to be able to go to the Royal Mail office really easily on a Saturday.

Posted on 19 Nov 2012 23:38:16 GMT
Old Man says:
Could not agree more, if Royal Mail are not going to be used I cannot use Amazon any more. Weekdays only delivery during normal working hours, I thought those days were over years ago!

Posted on 20 Nov 2012 20:47:59 GMT
Michelle A says:
According to the tracking info, my delivery has been left with a neighbour. No card left, neighbours are not in. Which neighbour would be helpful and I thought they had to leave a card! Not impressed.

Posted on 22 Nov 2012 09:15:32 GMT
Last edited by the author on 22 Nov 2012 09:15:51 GMT
T. Bains says:
Who are aple I have a item shows on van with them but cant seem to find there website or number to check what sort of time will be in my area, please help.

Posted on 22 Nov 2012 14:32:37 GMT
Last edited by the author on 22 Nov 2012 14:41:02 GMT
Thule says:
I heard someone scrabbling around outside my front door (Oxford area). I got there in 5 seconds flat but the Aple man was already heading back to his van. Called him back, and told him off for not waiting long enough. The admittedly sheepish reply was: 'but I didn't knock at your door as I didn't know if anyone would be in'. Roll eyes big time. Unfortunately for him, I was already well in fighting mood and not my usual demure self so he got both barrels. Turns out the scrabbling was him trying to force the packet into a milkbox hung on the outside wall. If it had been less of a tight fit, I doubt I'd have caught him even in a 3-second sprint to the door...
Btw no attempt to leave a card

Posted on 23 Nov 2012 08:24:32 GMT
Suddenly all my parcels (even ones under 10) are coming through APLE, if this carries on then I will not be shopping with amazon. I don't want all my parcels left with my poor neighbours and I want to be able to collect items undelivered from my local royal mail sorting office. APLE has to be stopped!

Posted on 23 Nov 2012 22:03:15 GMT
radiocaf says:
Here's a funny thing, I just checked my order that was place yesterday for delivery information, and it says that an attempt to deliver was made at 6:45 pm. What makes this so odd is that I was outside hanging Christmas lights up at that time and saw no van or anyone come into my garden. My other half says she didn't see anyone either and she was footing the ladder for me. To put it in perspective, you would have had to ask me to move the ladder in order to get to my front door.

Posted on 10 Dec 2012 15:57:09 GMT
Well i live in halls and in our reception thats open 8am-6pm there are 2 receptionists, a warden, an assistant warden and a maintenance guy and they attempted to deliver at 3:16pm. Will have to stop using amazon. 2nd time this week i have had incompetent delivery companies from them. No one else has this trouble.

Posted on 12 Dec 2012 23:00:21 GMT
Rog says:
Had these guys try to deliver to us twice. They dont have a depot so you cant pick it up. Im used to receiving red cards from Royal Mail or other couriers, but these guys are a joke. They rang me to say they were outside my house, and when would be a good time to come back. So I told them, and they came back at a different time. I actually dont mind going to the delivery office to collect them - Royal Mail are courteous and helpful. And it is always local.

Ive cancelled the order - Ive moved it to, for all of 50p more. Hopefully they will deliver with Royal Mail, City Link, or someone who has a physical presence you can go and collect it from.

For information, the person on the phone did offer me the option of collecting from the nearest depot with a counter you can visit. This was 100 miles away.

Posted on 15 Dec 2012 12:34:45 GMT
D. Booth says:
APLE leave a card with a tracking number but Amazon customer services can't reschedule from the tracking number they need the order number. So if someone sends you a gift it had better not be a surprise, and you'd better not have more than one friend likely to send you anything otherwise how do you know which parcel is which?

Posted on 18 Dec 2012 15:36:02 GMT
E Pearson says:
APLE claim to have attempted a delivery to me today, on a day that I've been in, and on which both HDN and ParcelForce have successfully managed to deliver to me (twice in the case of ParcelForce!), as well as another house caller finding me at home. The door knocker and door bell were working fine for those five callers, and again when I tested them on learning that APLE claim to have attempted delivery. I can only conclude that either (a) APLE are very very quiet when delivering and don't know how to use door knockers and door bells, or (b) they're liars and didn't actually make the delivery attempt.

I know this is a busy time of year (the busiest!) for the parcel companies, but they need to try harder to avoid letting down themselves, Amazon, and the end customer. Amazon is convenient *only* as long as the delivery agents keep their promises. Personally I'd be willing to pay a little more for a louder and/or more-honest carrier (or for a choice of carrier when placing my order).

Posted on 21 Dec 2012 19:25:01 GMT
la chatte says:
Been having fun and games lately with deliverymen so - to cut a long story short - have stuck sign on front door telling them I am in and asking them to use the door knocker [arrow pointing at it] as bell is broken. EVEN SO - just had a gentle tap of knuckles on the wooden door just now. Had I not been downstairs and alerted by the sound of scrabbling beforehand I'd never have heard it. WHAT IS WRONG with these people? Or are knockers simply out of date?
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Discussion in:  deals discussion forum
Participants:  99
Total posts:  138
Initial post:  18 May 2012
Latest post:  16 Apr 2014

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