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Is Amazon Trying To Trick Us Into Paying More?

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Showing 1-25 of 98 posts in this discussion
Initial post: 17 Jun 2014 08:07:18 BDT
RedRose says:
I have noticed that since Amazon has brought in a minimum spend for free delivery you have to be extra vigilant at the checkout. I would imagine that most customers on being told that their order qualifies for free super saver delivery would not expect Amazon to try and trick them into paying huge sums for first class delivery; but it seems that is what Amazon is trying to do. The page following the 'your order qualifies for free delivery' message pre-checks the 'first class delivery' option; you will only see this if you scroll down the page and could easily confirm your order without noticing your 'free delivery' is now first class - and at a disproportionate cost. My last order for £11.00 had £9.06 added for delivery charges despite qualifying for free super saver delivery. You then have to jump through hoops to uncheck this option and switch it to free super saver delivery. It seems to be a cynical attempt to con money from trusting customers - and morally reprehensible too. I suggest that you all be vigilant and double check your delivery charges from now on. Or at least until Amazon changes this dodgy practice.

Posted on 17 Jun 2014 08:13:00 BDT
Mr Chris says:
jump through hoops? its a single click.

Posted on 17 Jun 2014 08:27:15 BDT
RedRose says:
It's not a simple click on a smartphone, luv. It's hard to even see on the mobile site, you have to scroll down and change the option more than once if you've purchased multiple items.

Posted on 17 Jun 2014 13:07:05 BDT
Nicki11 says:
I agree you need to be more vigilant on a smartphone. Not sure whether it is a "trick" to get more money from yu or a badly thought out app?

Posted on 17 Jun 2014 13:23:04 BDT
Bbe is me says:
Of course it is a trick, think about who it favours. This is not a coincidence but planned, the additional money adds up to another tidy sum for Amazon.

In reply to an earlier post on 17 Jun 2014 13:47:33 BDT
RedRose says:
Yep! It's a very sneaky way of increasing revenue by tricking people who will trust Amazon and not double check. You actually have to scroll down to see the postage charge which is way below the 'confirm order' button.

In reply to an earlier post on 17 Jun 2014 14:01:47 BDT
RedRose says:
Nicki11, I don't use the app. I access the site through my search engine. The way it is designed is that after it shows a message confirming that your order is eligible for free super saver delivery you click to continue and you are confronted with a button saying "Confirm Order" and you cannot see the charges unless you scroll down and beneath the listed order and charges is another "Confirm Order" button. The "Confirm Order" button at the top should not exist. All charges should be visible before there is a button to confirm the order. A lot of people will click the confirm order button at the top and not see the added charge, and as Bbe is me correctly said it adds up to a tidy sum for Amazon. It is fundamentally dishonest and potentially misleading.

In reply to an earlier post on 17 Jun 2014 16:04:53 BDT
Anton45 says:
Got caught out this week, ended up paying for first class postage which made the books I ordered more expensive than elsewhere. Would be better to default to super saver delivery if eligible imo, sure this is what most people would prefer. The £10 limit means I tend to buy more stuff from other retailers.

In reply to an earlier post on 17 Jun 2014 16:46:58 BDT
RedRose says:
Anton45, that's so outrageous. That is exactly what they want to happen to people. It's tantamount to theft. I've nearly got caught out a number of times; this last one almost doubled the cost of the items I purchased. I think we should complain to Amazon en masse and force them to make the charges clearer. It's such an obvious con, surely it can't be legal. I'm actually angry that they conned you, I feared that's what would happen, that's why I want to alert people. I bet it has happened to a lot of people, maybe millions. Amazon needs to get ethical and stop dishonestly taking cash from people. Shame on them.

Posted on 17 Jun 2014 21:26:19 BDT
A. Lucas says:
Simple solution don't shop via a mobile!

In reply to an earlier post on 17 Jun 2014 22:02:40 BDT
Last edited by the author on 18 Jun 2014 00:58:33 BDT
RedRose says:
A. Lucas, my laptop is broken and I won't be able to afford one for at least another month and as I'm physically disabled I rely on the internet to get things I am unable to go out and get myself. To not use your phone to shop seems like the logical response, but the point is that Amazon provides a mobile service that is clearly misleading and people who are not aware of this have lost money and will continue to do so; money that Amazon is benefiting from and has been obtained using borderline deception. They should not be doing this to customers - that is the point.

In reply to an earlier post on 17 Jun 2014 23:26:30 BDT
Worthington says:
I wholeheartedly agree.

Posted on 18 Jun 2014 00:04:21 BDT
Paralucent says:
I have recently discovered "FREE Delivery to an Amazon Locker" is anything but free if your item costs less than £10. Postage is marked at £2.75 on the payment page even when FREE locker delivery is selected down below.

I complained about this to customer services and got nowhere. They don't seem to understand that you can't allow the customer to select free delivery as an option and then silently charge the customer for delivery. I'm no lawyer but I'm fairly sure this is in violation of the trade descriptions act.

In reply to an earlier post on 18 Jun 2014 00:55:13 BDT
RedRose says:
That is disgraceful. Amazon seems to be so money-driven that fairness has gone out the window. It's so unethical it can't be legal. I'm going to speak to trading standards and then to Amazon to see if they will change this absurdity. This used to be a fair site with a good range of reasonably priced products but Amazon seems to want to exploit the trust it has built up with customers to add hidden fees to our purchases. I don't understand how Amazon can think this acceptable.

In reply to an earlier post on 18 Jun 2014 00:59:55 BDT
RedRose says:
Thank you for your support.

Posted on 18 Jun 2014 07:15:52 BDT
Rosiebear says:
I think they're just setting it to the best service possible and then letting you changing it if you want to. I've not experienced a problem with this. When you're in a shop they say 'check the amount' it's just the same here. Check the amount and then if you are happy proceed. I understand it's more difficult on a phone but really it's all about just checking what you are agreeing to last minute.

Posted on 19 Jun 2014 05:15:52 BDT
RedRose says:
There is no 'check the amount' button. At the risk of repeating myself: After the screen says you have qualified for free super saver delivery it shows you a 'confirm order' button without making the charges immediately visible. If it invited you to 'check the amount' we would not be having this debate. It would be redundant.

Posted on 19 Jun 2014 07:47:33 BDT
Last edited by the author on 19 Jun 2014 07:48:30 BDT
Rosiebear says:
And no where to change the postage? I suggest you use the internet version not an app then. Not hard that was it.

In reply to an earlier post on 19 Jun 2014 08:47:07 BDT
[Deleted by Amazon on 22 Jun 2014 15:22:50 BDT]

Posted on 19 Jun 2014 08:53:34 BDT
Chris says:
Certainly on the Amazon internet site, there are several screens to go through before finally confirming the order.

The postage does default to 1st class - it has to default to something and Amazon doesn't know whether you need the item tomorrow or are prepared to wait and have free postage.

It can be confusing, but I don't think there is anything underhand at play. Bottom line is to check the total before pressing the final confirm button.

In reply to an earlier post on 19 Jun 2014 09:19:06 BDT
RedRose says:
Chris, I see your point. Maybe I am being a bit cynical. But I'm quite vigilant when shopping online, less so with Amazon because of the years of trust built up, and I nearly got caught out. I just think the 'Confirm Order' at the top of the page should be scrapped so it ensures that everyone has to scroll down and see the order and charges before confirming their order with the 'Confirm Order' button at the bottom.

In reply to an earlier post on 19 Jun 2014 14:10:54 BDT
Last edited by the author on 19 Jun 2014 14:15:52 BDT
In reply to A. Lucas - How narrow minded... expecting everyone to own or have access to a PC? I know people who don't use a PC - smartphones are so advanced these days they can be used for most things (e.g. internet browsing, email, games, etc.) and have the added bonus of being small enough to carry in a pocket.

You're also saying it's the user's issue that things are not as clear in the mobile version of the site? That just doesn't make sense, as these are additional services that Amazon make available to consumers and should be just as transparent and easy to use.

Posted on 19 Jun 2014 14:17:51 BDT
Worthington says:
I think all postage should be set at free super saver delivery default, if you then would like to upgrade for a faster service appropriate options should be available.

In reply to an earlier post on 19 Jun 2014 14:37:16 BDT
RedRose says:
Mrs.L.Worthington, it used to be like that. Free super saver delivery used to be the default, with the option to upgrade. It has now changed to this dodgy system which is easy to err on, and that error costs customers money and that financially benefits Amazon. The change was made without announcement or notice, someone who doesn't know about this change would readily click that controversial top 'Confirm Order' button. They do need to go back to free delivery as a default.

In reply to an earlier post on 19 Jun 2014 14:43:18 BDT
RedRose says:
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This discussion

Discussion in:  deals discussion forum
Participants:  27
Total posts:  98
Initial post:  17 Jun 2014
Latest post:  23 Jun 2014

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