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uk v usa amazon

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Showing 1-16 of 16 posts in this discussion
Initial post: 27 May 2014 00:35:27 BDT
Ms Newson says:
Why is it that the US site is so much better than ours? Cheaper prices, better range and vastly superior lightening deals. Come on Amazon stop treating us as second class customers and treat us equally.

Posted on 27 May 2014 08:28:15 BDT
HuwieHex says:
Prices on do not include any applicable State sales taxes.

In reply to an earlier post on 27 May 2014 14:56:18 BDT
US site does not include certain levies, rather as if the UK site quoted prices minus the VAT.

Posted on 28 May 2014 03:15:40 BDT
CK1986 says:
Im in the UK but i prefer USA coz it has a wider range of products

In reply to an earlier post on 28 May 2014 15:00:43 BDT
Same here: availability is a key issue.

Posted on 3 Jul 2014 21:53:24 BDT
terry graham says:
My experience with the US site is superb. Much better customer service especially on returns or lost packages.
Extensive range and many items available earlier than with the UK site.
And ..... I guess they pay a fair share of tax to the IRS.

In reply to an earlier post on 4 Jul 2014 09:51:17 BDT
gille liath says:
What makes you think that?

Posted on 4 Jul 2014 10:52:34 BDT
Stacy Benson says:
Also on USA Amazon they have the service that when they buy a book version they get the kindle free. Like when you buy a CD & get it on MP3 Downloads automatically.
Need that service!!

Posted on 4 Jul 2014 15:32:20 BDT
I order new release CD's off they are just over half the price of the UK version and some have extra tracks.

In reply to an earlier post on 4 Jul 2014 18:23:59 BDT
Bone says:
>>My experience with the US site is superb. Much better customer service especially on returns or lost packages.

That's just the US in general, though. They are trained to deal with problems, and don't take it personally. After living there for the last 11+ years, I'm pretty disappointed to find the UK is mostly in the dark ages of customer service upon my return. I haven't had any issues with Amazon, but local stores, Currys, BT, National Power et al, have all proved to be useless when there's a problem.

In reply to an earlier post on 4 Jul 2014 21:30:06 BDT
gille liath says:
Yeah, customer service here is generally shockingly bad; but I like to think it shows that we haven't entirely sold our souls to The Man yet. Besides, Amazon UK seem to have gone back to using uncomprehending Indian centres.

In reply to an earlier post on 4 Jul 2014 22:45:33 BDT
Star says:
"Uncomprehending"? - I've never had a problem with them. Care to share your experience?

Posted on 5 Jul 2014 09:48:58 BDT
Bone says:
@gille, I'd say it was the opposite. The UK employee doesn't help the customer as a rule, they automatically get defensive and side with their employer. That's clearly acting as a pawn for The Man.

In reply to an earlier post on 5 Jul 2014 20:34:39 BDT
Last edited by the author on 5 Jul 2014 20:45:04 BDT
gille liath says:
No, I don't think so - they are unhelpful on principle, rather than because it suits Amazon! :) After all, poor service isn't in Amazon's interest, not in the long run. It seems to be in the US that workers identify with their employers. Here they think, 'So? It wasn't me that lost your parcel / broke your item / whatever. What's it got to do with me?' They haven't absorbed the true corporate mentality. It can be incredibly irritating, but I understand it.

In reply to an earlier post on 5 Jul 2014 20:36:14 BDT
gille liath says:
They never seem to read what you write, they just send irrelevant generic replies. The latest was they kept emailing me asking me which order I was talking about - even though I had to link the order to the initial enquiry.

Posted on 6 Jul 2014 05:10:43 BDT
Ivan says:
I've had great service fro USA Amazon - I recently ordered a 36mm dust extraction hose (Bosch) that including all taxes and shipping and came to just over 36 quid. Someone even kindly marked it as a gift, which I hadn't asked for but which saved me a few quid on the import even though it was flagged for customs inspection. The nearest equivalent I could buy on UK to fit a Festool saw (which the Bosch does, perfectly) was around a hundred quid - and much shorter. Delighted. Result.

I get quite a lot of used (and new) books from The shipping is silly cheap and I've got titles that I just can't get here. So far I've been delighted there too.

Unfortunately a lot of stuff I've tried to buy - tools, mainly - have been refused at checkout and a couple of things with very attractive prices had shipping costs that were simply obscene and it was cheaper to go elsewhere in the States to get them.

The big bugbear is stuff like Incra precision tools which are exorbitant to the point of extortion from local importers and simply "a bit expensive" on They won't export the stuff. I have no idea why. It's not munitions.

I REALLY wish they'd fix this.
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Discussion in:  deals discussion forum
Participants:  11
Total posts:  16
Initial post:  27 May 2014
Latest post:  6 Jul 2014

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