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How Do We Petition Amazon To Scrap Home Delivery Network?

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Showing 1-25 of 1000 posts in this discussion
Initial post: 4 Dec 2010 11:34:43 GMT
Last edited by the author on 4 Nov 2011 15:08:11 GMT
Hudders says:
Seems so many customers are having problems with this second rate, slow and inflexiable service.
I have complained about them several times. How about this for an idea?

Order your items. If you are unlucky enough to have HDNL as the courier CANCEL THE ORDER (after paid).
Put HDNL as reason for cancellation. Its the only way Amazon will get feedback


PS HDNL are now YODEL but there is still little to shout about!

Posted on 4 Dec 2010 13:49:48 GMT
Peter B says:
I agree - we need to petition amazon to stop using HDNL, or give us a choice of courier on checkout. i have had enough of HDNL's bad service.

Posted on 4 Dec 2010 14:08:32 GMT
I agree entirely, there are many far better services out there. HDNL is rubbish by comparison to most. I will frequently buy elsewhere just to avoid them.

In reply to an earlier post on 4 Dec 2010 15:08:35 GMT
Totally agree - still waiting for an order placed on 19th November to be delivered!! I have no confidence in HDNL, it is impossible to contact them,they have no service skills and appear unorganised which will unfortunetly influence future shopping decisions with Amazon.

Posted on 4 Dec 2010 15:11:19 GMT
Last edited by the author on 12 Dec 2010 16:51:13 GMT
D. Dykes says:
Well done. You're quite right. They are inflexible and seem to have forgotten that the customer is king/queen. Have now been waiting for orders placed towards the end of Nov. All other carriers have delivered but two large orders being carried by HDNL are not yet here and if not delivered by end of week (my work address), then delivery address will be closed. You know how difficult it will be to get them to deliver to my home address. Fingers crossed!

Posted on 4 Dec 2010 15:14:08 GMT
Total agreement..had total nightmare getting one particular item delivered....time for HDNL either to start a better service or Amazon to find an alternative!!

Posted on 4 Dec 2010 17:38:23 GMT
giggswans says:
Couldn't agree more - and our 'local' depot is a 40 minute drive away despite the fact that we live in a city where all the other carriers are a maximum of 15 mins away. Slow, unreliable and inconvenient - my heart sinks if I see they are delivering my goods.

Posted on 4 Dec 2010 17:56:00 GMT
Have complained several times about HDNL. Gone elsewhere on occasions. Amazon must be aware of their shortcomings

Posted on 4 Dec 2010 18:12:20 GMT
Pip Bin says:
HDNL have tried to deliver a parcel to my work address four times. They claim they have not been able to gain access to the property.
Well this is what is going to happen when you try to deliver to a primary school at 6 at night!
The depot is close to me but I cannot get the system to allow me to arrange collection from the depot.
They are utterly useless.

I have complained to Amazon.

Posted on 4 Dec 2010 18:25:07 GMT
Pip Bin says:
I've looked into creating a petition online using but I don't want my name and email address displayed.
There must be someone out there with more guts than me happy to do it.

Posted on 4 Dec 2010 19:49:06 GMT
They're without a doubt the worst courier company out there.
OK, so we've snow just now but they haven't even attempted to deliver my items ordered in mid November. Items ordered later have arrived from Parcel Force with no problem at all. Have no idea if the stuff will ever arrive.
In the past they've twice delivered to the wrong address and on another occasion left a card to say I was out when I was sitting waiting. There is no phone number anywhere. It's impossible to talk to anyone to sort things out. Pathetic company and I really wish Amazon would dump them.

Posted on 4 Dec 2010 20:03:36 GMT
C. Walker says:
It actually puts me off buying from Amazon - until they change the courier I won't buy from them.

Posted on 4 Dec 2010 20:21:49 GMT
G. Penn says:
I'm still waiting for a delivey ordered a week ago which was in stock and despatched immediately. I know we have snow but I have no idea where my goods are. I could have gone to a shop and I'd have the goods in my hand hassle free. Not good enough Amazon. G. penn

Posted on 4 Dec 2010 21:22:35 GMT
Dunk says:
Don't have a problem with them myself, I guess it's down to your local service. Our local driver will bring things for us to my work
if he doesn't get anyone at home. First rate service, and the cards they leave up here (Fife, Scotland) have both a telephone number
and website address for arranging redelivery.

Posted on 4 Dec 2010 22:50:07 GMT
shopaholic says:
I won't order anything now, that i think may be delivered by HDNL - they are such a nightmare.

Posted on 4 Dec 2010 23:47:31 GMT
Surprised to hear the level of negative HDNL comments. I have the absolute opposite opinion. I have excellent service from HDNL and absolutely awful experience with Parcel Farce! HDNL always try to deliver and if I am in work ( I'm working for their parent company, but they don't know that! ;-) ) they always try my neighbours. To express the difference I have a trip once a fortnight to Newton-Le-Willows to pick up parcels from the royal mail depot and it's been approx 4 years since I've last needed to go to the HDNL depot in Warrington to pick up a parcel despite there being approx 50/50 split between the co's for shipping. I don't see RM/PF trying anything innovative like Collect+ either which is an excellent way to allow working people to receive deliveries without being at home and not having to wait till the weekend to go to the nearest RM depot!

Posted on 5 Dec 2010 01:01:11 GMT
I completely agree and am all for a full on petition - hopefully if this thread expands long enough, Amazon will take action.

I had an awful experience with HDNL on more than one occasion.
Parcel was left with "Morven" is what was left on the note. The parcel was a TV, on having the depot contract me because I needed a description of the person for the police, I was told that the Driver was on the toilet and I had to wait. Not a joke. Does anyone know who Morven is??????

I had a delivery recently where we agreed delivery on a particular day and took the day off work for it to arrive. No arrival, on contacting them I expressed that I could be in the next afternoon.
And the reason for the non delivery was that the driver could not find my address.
When I got home at noon the next day - I had a note - attempted delivery made at 10am.
On calling HDNL, I was completely offended that there line throughout the whole call was "Sir, you were not available at the delivery time".
I spoke to supervisors and managers and the same line was pitched.
Complete failure to understand that I had paid for, and had arranged a delivery for the day before.

On asking about the driver - can he redeliver - we have no way of contacting or seeing where the driver is and can not do that.
So why I ask you :) does it say on the Amazon website that the package has been recieved and delivered.
SHRUG! "Sir, you were not available at the time of delivery". "Please stop swearing"

I am always greatly impressed with the speed of delivery through Amazon, and their impecable understanding and ability to deal with things quickly.
I consider that HDNL let them down greatly.
I sympathise with Mr Appleton Bschons on RM/PF, yet again they tend to have a depot within 2 miles of your area at any given time or you can collect at the local Post Office.

Why in this day an age can a driver not be contacted - I can book a Taxi and I can see exactly what street it is on online.
The GPRS on my phone can point straight to my bathroom - don't ask.
But HDNL have no idea how to get in touch with their drivers, they arrive back at 7pm and the depots close at 6pm.
Shambles frankly.

In reply to an earlier post on 5 Dec 2010 01:03:31 GMT
[Deleted by the author on 5 Dec 2010 01:03:52 GMT]

Posted on 5 Dec 2010 01:28:09 GMT
Cath W says:
I get great service from HDN always have done. The delivery driver always does his best to get my parcel to me. If im not at home he tries to catch me at work. I work in more than one place and as long is the package is not to heavy or bulky he will try to deliver it. I live in the Scottish Borders and it can be difficult to get to. I cant fault them

Posted on 5 Dec 2010 07:49:49 GMT
Buck R says:
My latest order reads ''Order has been handed over to the carrier and is in transit'' and has been for 3 days so I dont know where they are transiting them from, Santa's place up north maybe !!!

Seriously though it does seem as though the service from HDN is getting worse.
I have usually received my deliveries but they are getting later and now always seem to be delivered by a very unhappy guy in a battered private car.
Let's hope his insurance covers him for business use ??

In reply to an earlier post on 5 Dec 2010 08:27:10 GMT
ACustomer says:
yep agree - please remove this courier & method of dispatch

Posted on 5 Dec 2010 08:52:49 GMT
Last edited by the author on 5 Dec 2010 09:24:13 GMT
Krupskaya says:
I am waiting for a TV from Amazon and HDNL are so late it's infuriating. I paid for 'first class' delivery, but honestly what was the point? A complete waste of money. I'm starting to lose hope it will ever arrive. Would buy an alternative but its sods law that the TV will turn up the day I buy a different one.

Have used Hermes without a problem, and Citilink too. But used DHL for an order from Boots and they did not deliver despite saying I took delivery and signed for the item. This is fraud! Am currently in a wrangle with Boots over a redelivery. I read that DHL have been taken over by HDNL - and it shows.

I think petitioning Amazon to remove HDNL is a good idea - hundreds of people can't be wrong.

Posted on 5 Dec 2010 09:33:13 GMT
Pip Bin says:
Like I said before creating a petition is easy. The problem is it having your name and email address on it.
Can someone make one please?

In reply to an earlier post on 5 Dec 2010 09:52:39 GMT
Last edited by the author on 5 Dec 2010 09:53:56 GMT
Buck R says:
well done for your company loyalty Mr Appleton in both this and other posts !!
Would't have anything to do with your company taking on Royal mail would it.

A clean uniformed, polite guy from Royal Mail in dedicated transport far outshines the service from a grumpy seemingly poorly paid driver of a battered renault scenic in dirty green high vis.
I say seemingly poorly paid as some (repeat some !!) of the delivery drivers obviously cannot afford combs and shaving kit.

Whilst the above are really not that important what is important is the respect given to customers. Whilst HDNL delivery people are trying to give a good service,the company itself has no respect for it's customers.
I feel they have the contract from Amazon and thats enough !!!
Its up to Amazon to make sure it's contractors are supplying the service they are paying for !!!

Posted on 5 Dec 2010 11:39:13 GMT
M. Moore says:
I too have had several bad experiences with HDNL, usually discovering an 'attempt' has been made when I haven't left the house all day and no card has been posted through the door. I always just assumed that the New Cross depot had some lazy drivers that lied but it seems lots of customers suffer this problem which suggests the bad service is institutional at HDNL. If people really want Amazon to drop them, then a petition is one thing, but hitting them where it really hurts is way more effective: Every order that HDNL refuse to deliver allow to be returned to Amazon before ordering a replacement. Make them aware each time why and after a month let their accountants tell them how much their delivery costs have increased while their order numbers have remained flat.
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Discussion in:  deals discussion forum
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Initial post:  4 Dec 2010
Latest post:  8 Jun 2014

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