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SKY Broadband, does anyone have anything good to say about it?

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Showing 1-25 of 25 posts in this discussion
Initial post: 20 Jul 2014 21:00:46 BDT
Last edited by the author on 20 Jul 2014 21:01:48 BDT
JM says:
I've been a SKY Broadband customer for almost 12 months, and in all that time I can honestly say it has been the worst service I have ever paid for in my entire life. Every single internet session I get at least one signal dropout. I then have to go through a SKY automated programme on my computer to get it back. However, yesterday I got no service at all, possibly due to the thunderstorms in the NW, who knows? SKY certainly don't know what caused it because at their prompt I did several tests and checks, even unscrewing the modem box and doing a test there. Still nothing. Clearly, SKY are unable to offer a decent service, free from problems and inconvenience. Perhaps the fact that they have to use potentially old BT telephone wires could be the reason. Me? I'm mightily sick and tired of the poor service from SKY, and can't wait for the contract to expire, the other two, BT and Virgin can't possibly be any worse. Or do you know different?

Posted on 21 Jul 2014 08:03:16 BDT
The only good thing I have to say about Sky Broadband is that I don't have it. I use BT, which seems OK so long as you don't have to contact Customer 'Service'.

In reply to an earlier post on 21 Jul 2014 09:24:58 BDT
Roy Walker says:
I have had Sky broadband for two years now and have found it to be excellent and on the occasions I have had to ring for help have been unable to find fault with their service. It has to be said that I am viewed by my family as being the only person who makes Victor Meldrew seem reasonable!

Posted on 21 Jul 2014 09:47:13 BDT
I've had Sky broadband for over 2 years now and have had only one problem(knock on wood), and it may have been caused by the neighbours having a rival company's broadband fitted. Sky got it sorted out quickly and that was over a year ago now.

Personally, i can't see BT and Virgin's services being that much better than Sky's service.

In reply to an earlier post on 21 Jul 2014 10:51:46 BDT
When I moved from virgin to BT infinity to get the football the connection was awful and my speeds slower than with virgin. The reason was a job carried out by temporary BT engineers who had connected me up completely wrong to save time and get their maximum commission. After I contacted BT they send around a regular engineer who took 2 hours to correct the line and all is perfect now and a very fast connection speed.

In reply to an earlier post on 21 Jul 2014 11:18:45 BDT
Jasmine says:
Unfortunately I now have Sky broadband! I was with O2 for five and a half years without any problems until Sky took over in March this year Since Sky took over my broadband I suddenly lost my internet connection without warning on a couple of different occasions which was most irritating.

In reply to an earlier post on 21 Jul 2014 12:07:21 BDT
Jean Roe says:
Thanks for saving me from your fate. Was reluctantly going to change as the mobile offer seemed good. I can suggest you move to PlusNet - service excellent with humans in Yorkshire at the end of the phone - where I shall certainly remain. Been with them since 2010 and so far have no problems. I do not work for them by the way. Just thought it would be a friendly thing to do to save you.

In reply to an earlier post on 21 Jul 2014 13:38:06 BDT
PeeBee says:
It's worth remembering that whoever you get your ADSL from, chances are that it's coming over BT infrastructure. I thought this would have meant that BT broadband would be as good as anyone's. I was wrong. I switched to BT last year, to move from Sky (because my monthly Sky bill including TV, phone and BB was getting really high and the only deals are for new customers). I was also tempted by the free BT Sports channels.

My time with BT was the worst BB experience I've ever had. Too many reasons to list, but their customer service is terrible - slow to answer, impossible to get a resolution. The BB kept dropping out and the speeds I got were lower than Sky's even though it was the same line. I had the newest BT Homehub 4 which was very poor - even though they call it their best hub ever.

I got out of the BT contract and have moved back to Sky. Unfathomably, my speeds have tripled with Sky.

From my own experience, I won't be going back to BT again.

Posted on 21 Jul 2014 15:01:07 BDT
YorkiePud says:
Yeah they disconnected it quickly for me!!!! I've got BT fibre optic now and it's brilliant!

Posted on 21 Jul 2014 16:50:29 BDT
M. A. Carl says:
SKY broadband is an abismal service which for the entire time we had it (4 Months) was not fit for purpose. Awful download speeds, infact - it was quicker to go out and buy a DVD than wait for films to download......good news is, I now have a Sky TV package which is pretty good, to be fair, powered by Virgin Broadband.....which has been a God send. Advice I can give you, the hundreds of calls you are no doubt making to the SKY Customer services Experts, take as many Surnames as possible so you can hold people accountable when what they promise invariably, doesnt materialise and then maybe you can get a full reimbursement like us. Not worth the 4 moths of stress and hair pulling - but, helps. A bit.

Posted on 21 Jul 2014 17:09:38 BDT
Csidewolf says:
I have been with Sky for a couple of years, the first year wasn't too brilliant as the router was awful. I have a new router & sky put their equipment in the exchange last year & my service has been phenomenal! It never gets choked & I get figures of 18mbps download when I test it!

In reply to an earlier post on 21 Jul 2014 20:23:48 BDT
I to fell for their con job after 15 BT free years, the BB pretty good I will say but that TV Box is lousy, it has come close to being kicked into touch several times, the latest last night when it decided to do an update or something right in the middle of the live Monty Python show on Gold! Not best pleased.
Sky BB in this area is tripe, the worst of all the suppliers, I would love to give Plusnet a try but financial constraints mean I need an all in one package as I can no longer afford two or three bills from different suppliers so come next March I will be going all in with Virgin Media!
BT, you blew it, again!
How much would it cost to come out of the BT contract 6 months early? The last time I enquired and got the Indian call centre I simply hung up, must be great talking to someone from Yorkshire or even Scotland, come to that Ireland or even Wales!

In reply to an earlier post on 22 Jul 2014 20:12:12 BDT
Colin says:
How do you know you "got the Indian call centre" ?

Posted on 22 Jul 2014 22:08:51 BDT
neil says:
BROADBAND is yesterday anyhow!
Itt's now FIBRE OPTIC now!
And whicheever your with sky, bt, talktalk aol,virgin telwest ect. You shall get it more or less throught the same line service is owned by either BT or Virgin likewise. And they will give you a router with their name on it.
What yu don't realise hat it's like gas electric they buy up a year worth and thensell it to you with a free set-up charge. And saving your money bought through prliment to implicate that when a contract is active that your getting a decent service.
Huuu. Thanks!!

In reply to an earlier post on 23 Jul 2014 10:56:49 BDT
Virgin fibre broadband is only provided through fibre optic cabling which does not go through a telephone line, and they do not allow any other provider to use it.

In reply to an earlier post on 23 Jul 2014 13:11:04 BDT
neil says:
Yeh know, but like the lady says is it just sky that's bad well it dpends on area and connecton. being cable, fibre or copper wire. I aggree with your opinion.
I'm with sky and it's me 100% less thanal the others for broadband because it's free for a whole 12 months and when 12 months is gone I phone em up and tell them I' leaving and they will offer me another great deal.

In reply to an earlier post on 23 Jul 2014 13:21:34 BDT
You must be the chosen one then because when I left last year they offered me nowt, and that was after 12 years of being a loyal customer, however since I've left I'm being offered amazing deals, yet why don't they offer long standing customers great deals and not just the new? Similarly with Virgin who I will probably sign up with as soon as I've extricated myself from this BT contract and I will never go back until they are the only provider left on the planet and then because I have no choice, just like in the old days when their profits were something like 17 quid a second!

In reply to an earlier post on 23 Jul 2014 13:28:31 BDT
neil says:
Whenever your a sky customer you login to your account and check the current offers and promotions. They are sometimes seasonal like every quarter but keep watching the add ons and upgrades. I do and I don'like over paying those big companiesneither.

Posted on 24 Jul 2014 08:26:33 BDT
dean says:
There is actually a load a variables to this not just a case of oh sky's crrapp your hole BB can depend on where you stay, cabling in your area, how old is your exchange, how many people are on your exchange, where your router is place in the house , if you connect via wifi or either net cable there are many many different reason and because of that virgin is prob best due to how the bb service is delivered not by who just cause it's cable it faster more reliable

In reply to an earlier post on 24 Jul 2014 10:50:55 BDT
neil says:
I like SKY it's free so if it did break I lose nothing.
Virgin I can''t afford and it's not in my area so....

Posted on 24 Jul 2014 11:01:52 BDT
neil says:

Posted on 24 Jul 2014 13:34:44 BDT
Worlepool says:
Variables ? the exchange is 20 meters from the house its new, 3 years old, my router is in the living room, i connect via wi-fi, yet still Sky BB goes down at least 3 times a day, various times, the cabling into the house was BT's as had them install connection when moved in, then changed to sky, so same equipment as BT only pay Sky for the BB, points to Sky.

In reply to an earlier post on 24 Jul 2014 14:11:43 BDT
Last edited by the author on 24 Jul 2014 14:15:59 BDT
D. Daymond says:
No company provides FTTP (Fibre to the home-ie from the exchange to your house/wall) it is always fibre to either the pcp (BT'S primary connection point) or Virgins mux Cabinet, basically the box full of wires on your estate somewhere, then the last bit to your house is on old copper wires, that is the same with ALL providers.
If there is any problems,get them to check the D-side (distribution) which is the last bit of cable to your house as it may be faulty ie an Earth fault or battery fault.Hope this helps.

Posted on 25 Jul 2014 11:31:55 BDT
Leopard says:
Not had issues with Sky as such, the wire to the house is flaky but openreach will do nothing about it, as apparently it only has to be good enough for voice calls. How broadband works over it at all amazes me but it does.

Only really irritating issue is blocking the ability to connect directly to a third party mail server - forcing outbound email via their own (as do Virgin) so outbound email is always from xxx@sky "on behalf of" actual@email. Irritating as _specifically_ asked about that before the install and was told they didn't do it (Virgin said the same, and also were wrong about it). Apparently a 'security' thing. Irritating as I have my own domain with email but have to use a webmail interface which sucks and blows.

In reply to an earlier post on 26 Jul 2014 09:16:57 BDT
Colin says:
Actually BT do now provide fibre-to-the-home , but it needs to be in a new-build.
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Discussion in:  deals discussion forum
Participants:  19
Total posts:  25
Initial post:  20 Jul 2014
Latest post:  26 Jul 2014

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