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Why is the Home Delivery Network so rubbish?

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Showing 101-125 of 1000 posts in this discussion
Posted on 3 Dec 2010 13:27:31 GMT
ahh well having read Darrens message I understand why they possibly didnt deliver again today despite a message on their automated answer phone AND the company I had ordered the products from requested to change trhe delivery address to my village shop.... the shop is 1.2 miles from our house ... as is my nearest 'neighbour' ..have emailed company and told them to refund my money ... very disapppointing .

Posted on 3 Dec 2010 14:24:36 GMT
Last edited by the author on 3 Dec 2010 14:26:21 GMT
C. Monk says:
I have also had bad experiences with HDNL and have complained to Amazon about this - more than once. The worst one was when they left a package containing a 40th birthday present for my partner at my front door - which is on the ground floor of a block of 15 flats. Needless to say, by the time I got home there was no parcel at the front door. They left a card through the letter box which took me a day or 2 to decipher, it wasn't clear what they had actually done with the package. Amazon were great and replaced the items but this took a bit of time, and it meant my partner's gift was received 10 days after his birthday.

I now use a work delivery address and am lucky that reception staff at my office are understanding!

Posted on 3 Dec 2010 14:40:22 GMT
Yes I have had many problems getting deliveries from HDNL, it has put me off ordering anything from most websites now. I have complained to Amazon and all the other companies that use HDNL about their failure to deliver items but nothing has been done about it.

I would rather pay extra for royal mail than have a free delivery by HDNL. Please Amazon sort it out!!!

In reply to an earlier post on 3 Dec 2010 15:22:25 GMT
Last edited by the author on 3 Dec 2010 15:39:30 GMT
John Erskine says:
i got 2 orders from amazon on 1 delivery after tracking it online i got nothing to my door it sayed i had a delivery attempted on the 29th a day before the Estimated Arrival: which i was in all day and now i had to reorder the packages and now 1 of them is out of stock very disappointing

In reply to an earlier post on 3 Dec 2010 15:43:54 GMT
Twiggy says:
Why don't you get it delivered to work?

Posted on 3 Dec 2010 15:51:01 GMT
R. Smith says:
I had a terrible experience. l was in the house, and the driver didn`t even ring doorbell just left card, and wife actually saw him write out card as he was coming up the drive. I was so fed up I asked them to send back to amazon, i got refund and then ordered elsewhere.
They have so many complaints and feature on consumer programs like watchdog all the time. Just learn your lesson and avoid them at all costs is my advice.

Posted on 3 Dec 2010 15:51:50 GMT
Have to say my Royal Mail deliveries have been rubbish for the last month or two as well now. Complained to Royal Mail and apparently the sick leave is very high. For 2 months????

Never had an issue with HDN, though they do leave packages in the back yard they have always left a card and put it somewhere out of the rain.

Posted on 3 Dec 2010 16:44:23 GMT
Seedels says:
I've had nothing but grief from this company, my items arrived at the depot on Monday, and went out for delivery on Wednesday - Friday now and no one's bothered to come at all, and I work from home so I know it hasn't been attempted, no cards dropped either. When I phoned them up I was put on hold for at least 15 minutes on a premium rate number, and then they tell me delays are due to the weather - except that I know my depot is just a few miles away, and I haven't had any trouble driving in the area myself! This is not the first time either, HDNL have almost never been without hassle.

Posted on 3 Dec 2010 17:11:05 GMT
C. Smart says:
Amazon should consider the impact that using this carrier has on it customer service. My local deport is "only" 20 miles away, with no public transport connections anywhere near.

Could Amazon not warn me in advance whether they were going to use this carrier to deliver and then I could decide whether I wanted to proceed with the purchase? Surely simple enough. I've found the Royal Mail to be brilliant; deliveries made or a local collection point that's in the same county, and accessible by public transport.

Posted on 3 Dec 2010 17:21:12 GMT
Think so much depends on your local rep, I actually stopped using Amazon in my last house because HDN were so bad, won't go in to all the problems that I had, but I think I experienced most of the above at various times, and sent a number of complaints to Amazon, (which were politely brushed aside). Since moving house the times I've had deliveries from HDN, they have been first class, but getting items delivered shouldn't be a postcode lottery.

Posted on 3 Dec 2010 17:21:45 GMT
Niki Wall says:
Sorry but I have to say I have nerver found a problem with Amazon's delivery. Whether they are sent though Royal Mail or HDN. Always arrive on time or even early. Purchased almost all my presents though Amazon spent hundreds of pounds and I am very satisfied. :):):):)xxx

Posted on 3 Dec 2010 20:11:43 GMT
[Deleted by the author on 3 Dec 2010 20:12:35 GMT]

Posted on 3 Dec 2010 20:32:11 GMT
I agree HDN are totally useless, twice I have had parcels delivered to the wrong address, the last time not only left at the wrong address but left on the door step in all the snow. Why do Amazon use this appalling company??

Posted on 3 Dec 2010 20:50:27 GMT
Everyone of the last deliveries I've had from the Hopeless Delivery Network have caused problems so I've stopped using amazon for everything except my kindle books unless they're significantly cheaper than elsewhere and even then I now get those parcels shipped to my office which seem to get processed either by royal mail or city link (I know others have a lot of problems with city link but they've always been fine for me). Amazon will only drop hdnl if they start losing customers because of it or if enough people complain to their own customer complaints team rather than sorting it themselves with hdnl customer services (I use that term extremely loosely)

Posted on 3 Dec 2010 21:20:36 GMT
L. Brooks says:
I'll join the list of problems with them. Last Xmas they were entrusted with the job of delivering my boyfriend's present. For 8 consecutive days the tracker said that it had gone out in the van so I tried to ensure that someone could be available to receive it. It did not once make it to the house before being taken back to the depot. They hadn't even tried to deliver it according to the tracker. On day 10, they supposedly tried to deliver and left a card, except I had been in the whole time and nobody had tried all day. They eventually delivered it, on day 21, when they left an expensive present out in the pouring rain. It was completely destroyed and had to be sent back, leaving me with just 2 days to buy a replacement.

Posted on 4 Dec 2010 00:22:12 GMT
yy says:
HDN has been holding my parcel for over 4 days now. and it's in the town 30min away from my house!

next time as soon as Amazon notifies me they are shipping my order using HDN, I'll cancel my order straight away!!!

Posted on 4 Dec 2010 05:48:59 GMT
David Corke says:
never had a problem with has been excellent....even on saturdays

Posted on 4 Dec 2010 08:15:24 GMT
T. B. Buckle says:
Im an Amazon PRIME subscriber and guess what? No delivery in a week now. Useless service by a company that has got way too big for its own boots and doesnt give a thought to customer service.

Posted on 4 Dec 2010 08:47:35 GMT
i have had so many parcels from them that messed up. and the most annoying part when you complain to the company that you purchased item from. they never do anything about it

Posted on 4 Dec 2010 09:23:43 GMT
HDN are terrible and it is affecting my view of Amazon. They said they tried to deliver 3 times but only two cards left. Depot only open until 6.30 and Saturday until 12.00and a long way from where I live. I specifically called (via Amazon) to ask that they try to redelivery (second attempt) but to leave with a neighbour - and of course they just took it back to the depot! Amazon were not interested in my complaint - very disappointing and it would make me think twice about ordering from Amazon again.

Posted on 4 Dec 2010 10:11:38 GMT
Dr Sp says:
I no longer order anything even remotely potentially fragile from any company who use HDNL. HDNL once threw a very expensive camera lens over the back gate - it didn't really stand much of a chance with a six foot drop onto concrete.

Posted on 4 Dec 2010 10:26:07 GMT
P. M. Ransom says:
Dreadful operation so I only buy small items from Amazon now. Royal Mail is much better and I would pay more to have them however we don't get a choice.

In reply to an earlier post on 4 Dec 2010 10:54:49 GMT
S. Patel says:
I don't know but one of my deliveries came through DHL, and because of the snow I'm guessing it slows down the vans and hence delivery.... one of the more "senior" manages rolled up in a BMW to deliver my camera (for my mum).

Couldn't be happier with DHL.

In reply to an earlier post on 4 Dec 2010 11:09:44 GMT
Colin Lamb says:
My experience is : it all depends if you live close to a depot or far away. It does not matter with whom any company uses unless it is good old Royal Mail at least they will leave at your nearest post office if your not in.
Most others it seems except possibly U.P. use self employed who have to much to deliver in one day. Therefore they do not worry about where it is left or not.
It makes it worse when you can track it, when it says it has been delivered but it has not. How do I know this well because I am in most of the time. They have also said it was delivered on a sunday when they do not deliver either on Sat or Sunday.

Posted on 4 Dec 2010 11:33:29 GMT
A. H. Knight says:
My experience with HDN is very poor - They have also delivered with other companies with poor service. I have been to collect parcels from the depot a very times in Leeds and on twom occasions, despite ordering a collection on the internet first, I was rudely told I had not arranged depot collection! Royal Mail are much better!
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Initial post:  29 Nov 2010
Latest post:  12 Dec 2014

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