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Why is the Home Delivery Network so rubbish?


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In reply to an earlier post on 19 May 2012 17:57:38 BDT
Graceless. Quite graceless.

In reply to an earlier post on 19 May 2012 17:58:22 BDT
Kerching says:
Even sadder that companies don't provide the service they are paid for!

Posted on 19 May 2012 19:34:37 BDT
P. Jones says:
Paid extra for the expedited delivery and waited in all day, no card, no delivery.

Contact amazon as their website shows no attempt details to find they tried at 18:36 but made it back to the depot at 18:40.

HDNL now have warp drives in their vans to cover the distance in that 4 minutes?!

Not pleased. Amazon are refunding me the delivery and chasing them...

In reply to an earlier post on 20 May 2012 09:42:55 BDT
would agree with that never yet been let down on a saturday by amazon or hdnl every other day of the week but not saturdays one poor driver delivered about 4 & still had half a van on so dont blame the drivers blame the management

In reply to an earlier post on 20 May 2012 09:49:24 BDT
its fair to expect at that time of day it wont be coming but i have known them still delivering at 6 30 i wait until
7.00 to contact amazon 4 times in may 3 last week all hdnl

In reply to an earlier post on 20 May 2012 12:36:27 BDT
M. Waghorn says:
In my experience I have reason to blame the 'drivers' who are either clueless or just don't put the effort in to try and find your address...

Posted on 20 May 2012 13:04:34 BDT
i had ordered 7 days ago but not been dispatched yet.

Posted on 20 May 2012 13:08:32 BDT
i ordered some stuff 7 days ago but not been dispatched yet.

In reply to an earlier post on 20 May 2012 13:27:35 BDT
What has that got to do with HDNL ? Try getting on to Amazon

In reply to an earlier post on 20 May 2012 16:05:02 BDT
We have had the same problem. The parcel was fragile too, adding to the problem was that there was no card left, it was when er had snow, so nobody ventured into the back garden for a few days- lo and behold there was my fragile parcel smashed, soggy and no apology. Complained about the carrier they had used ans was told we were the first to ever complain about a delivery. Yeah right!

Posted on 21 May 2012 14:47:57 BDT
Last edited by the author on 21 May 2012 14:49:45 BDT
amadeus says:
Booked a Guaranteed by 1pm Saturday Delivery. Waited in all day but a no-show from HDN. Called Amazon who told me HDN were closed for the weekend but that they would send an email requesting a Monday am delivery. Monday am - nothing!! Called Amazon who told me HDN had lost the package but would try to find it by Wednesday. Wednesday!!! I ordered priority delivery for a reason. Have just cancelled the order and purchased the product from another company.

I've been a loyal Amazon user for a decade - it's my default website for online purchases - but now seriously wondering why they will let poor couriers damage their impeccable brand! Will not be ordering from Amazon again if they use unreliable couriers like HDN.

Request to Amazon - please starting using Royal Mail again - at least they turn up.

Posted on 21 May 2012 15:02:02 BDT
Fuenterino says:
Poor old Britain ! I still often use Amazon.co.uk even though I live in Spain because it is cheaper and usually quicker than Amazon's Spanish branch and the service is so good as to almost defy belief ! Packages generally arrive before they are promised (not always an advantage, of course !) Sometimes things get here quicker than if I went to Fife myself and picked it up ! In Spain, Amazon use MRW and i just don't know how they can be so quick and efficient. Definitely no "mañana" here ! I do quite a bit of business with Amazon and they are embarrassingly good. To give the most recent example, I bought a Samsung CLP 320 colour laser printer, which was ridiculously cheap (£59) and extremely good. I bought it because it was alot cheaper than buying just one toner cartridge for my gigantic Epson laser (a ridiculous situation in itself). The printer arrived very rapidly as usual but it had a very, very minor fault and I was reluctant to return it but Amazon said "Return it" and I did. A brand new replacement was on my doorstep before I had even packed up the old one. Once I had sent off the old one, Amazon sent me an e-mail asking me to send them a PDF of the MRW invoice for the return delivery and they would refund it immediately, which they did. I was totally stunned by the slick efficiency and courtesy of the whole operation. In addition to which, since the return delivery was €103, they had lost money hand over fist on the transaction which they accepted without a murmur. If Amazon UK can do this with deliveries to Spain, why not to the U.K. ? As far as I am concerned, Amazon has the best customer service on earth (and I have not been paid to say this !!!)

Posted on 24 May 2012 13:37:01 BDT
[Deleted by the author on 24 May 2012 13:37:10 BDT]

In reply to an earlier post on 25 May 2012 22:40:58 BDT
Last edited by the author on 25 May 2012 22:51:59 BDT
Mikeyskona says:
@Mr. D. V. Lee:
That is unfortunate. I have to admit the level of flagged parcels (Ie manager is made aware customer is not happy) in my depot is pretty low... Obviously there are a few issues here and there... Might be interesting to see what depots people are receiving (or not) their parcels from. You never know, we might spot a pattern ;).

The command structure in HDNL depots tbh is a little "too many cooks" ish, i suppose it can only take 1 weak link in the chain to cause havock for an entire section of the county. As an example the section i am currently on ( i wont name it, or the depot purely because i value my job), has a great team ( i omit myself from that statement as i am agency and only temporary at the moment, lol ). Everyone knows their route, they help each other and the tour / section managers are on top of everything. No straggling parcels left sitting in the corner of the depot. Other sections have a couple of less compitent members of the team (including management). You dont have to work on that section to know they probably get a few complaints / late / forgotten parcels.

co-incidently, if you get a tracking number on your dispatch note, or consignment ref (generally starts 8, 13 or 16 digits, or something very similar), you could try putting it in here: http://www.yodel.co.uk/wheres-my-parcel.aspx

If the reference starts with JD then you should be able to track it in more detail here: http://tracking.yodel.co.uk/

Posted on 7 Jun 2012 23:00:53 BDT
kei says:
HDN failed to deliver next day Saturday as paid for, but provided no reason on their site. Had to wait an age on hold until I could speak to a rep to get an explanation and to reschedule but then that failed to arrive also. Further 2 attempts to reschedule resulted in no-shows, and the tracking site showed my package was being ferried repeatedly between 3 wrong depots and now it's being returned to sender. No calling card, no updated ETA on the tracking site when you reschedule. Hopeless.

Posted on 8 Jun 2012 08:32:39 BDT
Personally HDNL have been fantastic. Every single one of my orders has been on time, delivered un-damaged & the drivers have been very good. I leave my gate unlocked to allow the drivers to put my parcel in my shed if I'm not in. And they have done so each time. I don't order anything that melts to heat in the shed isnt an issue and its a dry place so getting wet isnt either.

For that, I am glad! 5/5 for Home delivery network.

Posted on 9 Jun 2012 11:47:33 BDT
S Larner says:
Good to see I'm not the only one suffering due to poor service from HDN. If you pay for guaranteed delivery that means guaranteed delivery, not some message on the tracking saying it has been delivered and it hasn't. 20 minutes later on their phone lines and they say it wont be delivered until Monday now and that the scanning to say it was delivered was a mistake. First time one of my orders from Aamazon has been delivered by them and I've just told the guy at Amazon when I was getting my delivery fee refund, based on this and others comments on here, I will never order anything where they are the courier again.

Posted on 9 Jun 2012 13:34:12 BDT
Martin b says:
The title of this thread poses a question, to which the answer seems to be that firstly they cannot communicate with their drivers, secondly the driver turnover seems to be very high so they do not get to know your area, thirdly the drivers do not carry mobiles, and I suspect that fourthly no-one really cares. What I find most exasperating is that you then have to pay 10p per minute, and have a minimum wait of 10 mins to phone them. Plesae Amazon stop using them; I would rather pay 20p per delivery (I am on Prime) and have a reliable courier.

Posted on 9 Jun 2012 17:11:58 BDT
PaulL says:
Please Amazon, stop using HDN, I've just spent my third day in a row waiting for an 'expediated' parcel to be delivered. Had phoned them several times to see what was going on, first time they told me they could not get access to my property, total rubbish as my house has a big drive straight onto the road. Phoned again this morning as once again their tracking site told me it was out for delivery, they promised it would be with me by five, yet nothing. I am feeling much anger towards this delivery company. THREE DAYS WASTED....SHOCKING. Its putting me off using Amazon again.

In reply to an earlier post on 9 Jun 2012 18:26:33 BDT
Last edited by the author on 9 Jun 2012 18:31:59 BDT
I have no complaint everything I have ordered over the last couple of months as I've only not long started using amazon has been excellent service and items have come before the due date and even down to excellent customer service if I've been in contact with amazon 100% 1st class service and I shall continue to use as many items are cheaper than elsewhere chris browning
PS I live in a block of flats so there would if there was to be any problems.

In reply to an earlier post on 9 Jun 2012 18:28:05 BDT
I have no complaint everything I have ordered over the last couple of months as I've only not long started using amazon has been excellent service and items have come before the due date and even down to excellent customer service if I've been in contact with amazon 100% 1st class service and I shall continue to use as many items are cheaper than elsewhere chris browning
PS I live in a block of flats so there would if there was to be any problems.
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Posted on 15 Jun 2012 10:19:54 BDT
After having my parcel in their depot for three days, and it's still not arrived, the Nottingham depot tells me they can't locate my address. When I suggested the driver might have contacted me I was told "We don't issue our drivers with mobile phones".
This is called believing the customer is always stupid.

In reply to an earlier post on 15 Jun 2012 11:11:18 BDT
No doubt they were planning to send the parcel back to Amazon ... eventually. But it isn't just Amazon ... TSO the government stationery office use them too. I paid £4.95 more than a week ago for a 2-day delivery of the Official Driving Theory Test dvd and after a week, when it hadn't turned up, I had to get in touch with TSO who, after making their enquiries, informed me that 'scheduling problems meant that it missed the delivery slot' or some such balderdash but that TSO had agreed to bring it out that day. Lo and behold, as I was reading the email, it arrived! in future, I will not wait a week ... I'll complain as soon as it goes over the 48 hours.

In reply to an earlier post on 15 Jun 2012 19:52:02 BDT
Guess what Larry, the depot were absolutely correct, they DO NOT give drivers mobile phones and so they shouldn't, this is standard across the majority of large transport firms nowadays and arose from a case where the company was prosecuted for corporate manslaughter after phoning a driver whilst he was driving thus causing the driver to lose concentration and killing an elderly couple, some drivers use there own mobiles off there own backs but none are obliged to do so.

In reply to an earlier post on 15 Jun 2012 20:46:19 BDT
Kerching says:
M. T. Woodhouse - urban myth, if not please quote details of corporate manslaughter case (who,when & where)
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