I've been a Prime member for a couple of years and, as I buy a lot from amazon personally and for work, it does save me money in the long term. I has a number of orders in December that were Prime eligible and ordered as such, but failed to arrive. This is completely down to the service provided by Citylink since December. At work we use Citylink for 50+ consignments per day and their network was seriously overloaded and compromised because of the snow, lack of organisation and lack of drivers turning up to work. They simply couldn't handle the workload. I get Citylink internal memo's about the depo's and at one point Gatwick had in excess of 10,000 backlogged packages, 8,000 at others etc... I think Amazon changed to Royal Mail delivery for a lot of orders as they didn't have the problems that Citylink have.
We are NO LONGER USING CITYLINK for our business as they simply take on too many contracts and do not increase their capacity to handle it. Last year they took on agency workers, which at the best of times aren't as good as employed drivers, but at least get the job done in 2-3 days, they didn't this year. I assume this was to make extra profit over the festive period - very short sighted as they now wont be getting ours.
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