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Same day Delivery via City Sprint


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Showing 26-50 of 262 posts in this discussion
Posted on 12 May 2012 20:22:00 BDT
I missed my delivery by Citysprint so i telephoned the number on the card and i just had to say, The call centre team were very helpful and polite and further more the courier that made the redelivery was polite and curtious. i would recommend to anybody who live in the Nottingham area hope your goods are despatched with them.
Thankyou for a great service.

Posted on 18 May 2012 20:51:45 BDT
Last edited by the author on 23 May 2012 10:29:41 BDT
Peter says:
With five months of experience driving for CS, I can say that CitySprint is a very poor operation with an aggressive business philosophy, guaranteed to take advantage of drivers and customers alike for their own benefit to the exclusion of any other consideration.
This inevitably leads to a poor service.
No, it is poor service, as if they didn't know!

Posted on 20 May 2012 09:05:41 BDT
Charisma1330 says:
I stayed in my house ALL DAY waiting for a package. I bought it using prime delivery and yet the package is apparently STILL IN TRANSIT after leaving the depo at 7.22am 2 days ago. I am fuming as it was a present and i thought Prime would guarantee the delivery date. Standard delivery would have been alot better im sure as i wouldn't have wasted a day waiting for a no show. The courier is CITY SPRINT and i don't care how underpaid the staff are nor how crap the business philosophy is. They provide a service so i expect my paid for items and services delivered on time.

Posted on 20 May 2012 09:06:11 BDT
Charisma1330 says:
I stayed in my house ALL DAY waiting for a package. I bought it using prime delivery and yet the package is apparently STILL IN TRANSIT after leaving the depo at 7.22am 2 days ago. I am fuming as it was a present and i thought Prime would guarantee the delivery date. Standard delivery would have been alot better im sure as i wouldn't have wasted a day waiting for a no show. The courier is CITY SPRINT and i don't care how underpaid the staff are nor how crap the business philosophy is. They provide a service so i expect my paid for items and services delivered on time.

Posted on 8 Jun 2012 19:18:30 BDT
First of all I made on order off Amazon and saw that there was a special delivery option which I have never used before: 'One-day delivery with Amazon Prime free trial'. I also saw that the courier would be CitySprint which I have never used before... I happily chose this option. Fast and free right?

Today, I stayed in all morning and afternoon, enthusiastic and hoping to receive this package which I need urgently. It's a gift for someone who I am seeing soon.

It eventually got to the point where I really needed to pop out. I tell my brother that I am expecting a package and if the doorbell rings it's most probably my package and that he should get it for me.

I come back home and my brother tells me that the doorbell did ring but when he went to the door, no one was there. So I immediately resume tracking the package and I see that the status of my package has been updated to 'Delievered @ 5:25pm' (which means they was at my door). However my item has not been delivered... Not to me any ways.

It's a bit weird how my item is claimed to be delivered but my brother did not see anyone and to make matters worse? There is no note mentioning what time I missed the package and where it is etc...

It's now 6:56pm and I have no idea where my package is as they didn't leave a note with important information about where my package is. I am very worried about my item and if it will be here in time to be presented as a gift to the person it is intended for. I have contacted the seller on Amazon and told them EVERYTHING. The reason I have not contacted CitySprint is because I have heard many stories of their horrible customer service and refuse to be a part of that!

I will wait for the seller's reply and if they suggest I really do need to contact CitySprint, then that is when I will.

In conclusion:
CitySprint have caused confusion, worry, disgruntlement and maybe soon... Regret and embarrassment. Avoid them. It's not worth the hassle!

Posted on 11 Jun 2012 23:13:17 BDT
James Turner says:
Had a parcel delivered to my work address with a 24 hour manned reception. Apparently they attempted deliveries twice! Not entirely sure how this could happen if they're not lieing.

In reply to an earlier post on 22 Jun 2012 18:59:24 BDT
Mdavis, that's simply not true! I've sat at home waiting all day for an order. nothing came, no card no call and tracking claims attempted delivery! City Sprint are completely useless and a sham company

Posted on 2 Jul 2012 19:35:57 BDT
Ordered an item from amazon and it was dispatched via City Sprint, but after waiting in for a delivery it turns out that City Sprint do not deliver to my postcode (Coventry) from their office in Birmingham, but according to the tracking, the item is in Transit to me!! Rang up Amazon and they refunded me and a day later i ordered another item, and once again it was dispatched via City Sprint.

According to Amazon, 'Our ordering system automatically assigns the most appropriate carrier to your order when it's ready to be sent.' Surely an 'appropriate carrier' is one that actually delivers to your postcode!!!!. Its not like i live on a remote island....i live in the middle of England with a depot 20 miles away!!!

Posted on 2 Jul 2012 21:40:18 BDT
Chris James says:
I live within 5 minutes of their Leeds depot and they still did not manage to deliver today. Having been with Amazon for many years. It is the first time I have used City Sprint because we are going on holiday. It is not worth paying for. You are far better off using Royal Mail first class.

Posted on 3 Jul 2012 14:11:25 BDT
Canny me says:
I've made numerous orders with Javari and DPD and City Link have always delivered my orders within Javari's next day delivery promise. That was until Sunday! I ordered a pair of shoes which were due to arrive the next day and nothing was delivered. I checked my Javari order and noticed City Sprint were the courier. I'd never even heard of City Sprint before, but I told Javari that I never wanted them to be assigned as my courier again! Useless! Javari told me to email them again in three days if the parcel wasn't delivered and they'd send it out to me again. Hopefully by DPD this time. DPD have never let me down!

In reply to an earlier post on 4 Jul 2012 16:53:04 BDT
Yes I too have now experienced a lost item from Javari.co.uk (Amazon) thanks to City Sprint. Javari didn't seem bothered at all and City Sprint could not help as they they say the tracking number is not one of theirs!!! I have ordered items previously from Javari and they were delivered by City Link the next day. Can't understand why they still use City Sprint. Won't order from Javari again.

Posted on 5 Jul 2012 00:00:36 BDT
Never had a problem with Amazon delivery before - and (coincidentally) never had CitySprint as the courier... until now... next day delivery now 4 days late, and CS tracking claims the parcel (you guessed it) was never received from Amazon.

Amazon this is unacceptable - either you are not really monitoring your delivery partners, or your monitoring is completely ineffective.

Posted on 5 Jul 2012 15:28:13 BDT
linxit says:
I agree with the majority of posters here - City Sprint are rubbish. I had "Delivery attempted" yesterday at 4:29pm, at which time my wife was home, and eagerly awaiting the delivery of the book. No-one called and no card was left. When anyone rings our doorbell the dog barks like mad, so there's no way she wouldn't have heard if they'd called.

Posted on 7 Jul 2012 22:57:24 BDT
Bill says:
I use Amazon a lot and find that there are some serious failings by them when it comes to using reliable delivery companies. I have never had a problem with Royal Mail or DPD, they are extremely reliable, but City Link, City Sprint and HDN are total rubbish. I feel that Amazon don't give a stuff about the people being loyal to their company. I am on Prime and whenever there is a problem, all I get is a poor excuse or another item of the same description (without consultation) being sent to me. Obviously the original item arrives late and I am stuck with the irritation of returning the unwanted item. It makes me wonder why we should bother using a company that doesn't listen to its customers. Today I have been in all day for a package from City Sprint (now there's an oxymoron) and have just seen a report on the tracking advice to say that delivery was attempted. Unless I have suddenly gone deaf, or the delivery person is a ninja, they are lying. I use Amazon Prime for the sole reason of avoiding the problem of not knowing when a package is going to arrive and this constant non delivery problem is not making me feel very positive about Amazon at all.

Posted on 21 Jul 2012 20:18:07 BDT
SD says:
I totally agree with everyone, City Sprint are obviously seriously incompetent. I ordered for a 'next day' Saturday delivery and have waited in all day only to see my packages marked as "attempted delivery" at 19:30 at night, having been apparently picked up at 9:30 this morning. As I work full-time I will now probably have to wait another week for my packages to be delivered and who knows then whether they will even bother or just mark them at 'attempted delivery' once more.

Posted on 22 Jul 2012 19:54:32 BDT
Amazon appear to be using CitySprint a lot more for deliveries lately. I posted earlier as the first shipment I've ever had via CitySprint 'went missing', and eventually Amazon credited my order so I could place another one (I directed them to this forum thread). About a week later I had a note from Amazon to say that my shipment had been returned to them by the courier...?!

Several other orders since have been delivered by CS without any problem - and in one case I contacted CitySprint via 'webchat' as the delivery address was unexpectedly going to be unattended for a period - their customer service rep was *very* helpful, even to the point of asking I was happy for them to leave with a neighbour.

Hopefully a sign that an issue has been recognised and is being addressed, but no real comfort for those still frustrated by a poor delivery experience.

Posted on 24 Jul 2012 12:42:00 BDT
RH says:
It's Tuesday 24th July. My order is marked 'Out for delivery" - 10:26
then, "Depot closed for weekend" at 11:59!!
Telephoned them, and was told "Don't worry, that's the wrong excuse" (!?!)
I have no idea whether it's actually coming or not - but I'm not holding my breath.
It's so stupid, it's funny, but Amazon really need to get a grip with their courier services. RH

Posted on 25 Jul 2012 22:11:09 BDT
My order was loaded into the City Sprint van on Tuesday morning at 10:17 - well, it's 22:09 on Wednesday evening and it's still not here. I called City Sprint during the day and clearly they were just blowing smoke up my ass by saying the parcel would be delivered sometime today - so tomorrow will be day 3 of calling Amazon & calling City Sprint. I've got Amazon Prime, and I expect better customer service than this... I was given an extra month of Amazon Prime - ie, an extra month of having my parcels delivered late.

Posted on 26 Jul 2012 09:07:20 BDT
Last edited by the author on 27 Jul 2012 01:33:10 BDT
Why the hell are Amazon using these incompetents?

City Sprint (surely an oxymoron if there ever was one) were supposed to deliver to me yesterday. This was a complete and utter failure.

I called them late afternoon to ask if they could give me any kind of ETA as to when it was going to be delivered. In a fairly bored tone of voice I was told that "We have no way of contacting the drivers." "You mean to tell me that once the drivers set on on their rounds in the morning, since they have no mobile phone with them, you have no way of contacting them?" I asked. "Oh they have a phone with them, we're just not allowed to ask them when they might deliver a parcel"

"Can you at least contact the driver who's got my parcel onboard and get a wild guess from him as to whether he thinks he might get here today?" I asked. "We're not allowed to do that." I was told (again in a dull and uninterested tone of voice). "I just want a guesstimate" I implored "please, I just want some help." "We're not allowed to do that." I was told (again in a voice that gave me the distinct impression that the person at the other end frankly didn't care less whether my parcel was delivered or not).

I then asked to speak to a supervisor.

I explained to the supervisor that all I was seeking was a vague estimate. I was told "We're not allowed to do that." again in a bored listless monotone. I then asked if they were taping the call for training purposes. I was told that they tape all calls. "Great" I said. "I hereby state that I won't complain if you deliver late, but I would really like a rough idea of when you're going to deliver." "We're still not allowed to do that." I was told (in a bored monotone). "But I've told you that I'm not going to complain." I protested "I just want a guesstimate!" "We're still not allowed to do that." I was told.

The supervisor then told me that "people have lost their jobs over giving out ETAs before now" when I asked him how his job could be at risk from me asking when they were likely to deliver, especially since I'd only asked for a guesstimate his response was, "if I give you some kind of ETA which we don't meet, then you could complain and then I'd be in trouble." I pointed out that I had already clearly said that I wouldn't complain, and that then had this on tape. "We're still not allowed to do that." I was told "I could lose my job if I gave you an estimate."

This exchange then repeated itself several time before I gave up. Completely exasperated.

I'm writing this feedback the morning after the deliver was supposed to be done. I've now finally managed to get through to someone in their 'Customer Care Team' (another oxymoron) some 50 minutes after the call centre opened. They must have been busy with breakfast before now because when I called they failed to answer their phone.

The first person I talked to today was much more helpful and called the courier (a freelancer maybe?) and told me that "We don't give ETAs but as a rough estimate he'll be there around 1.00pm." Nothing like prioritising failed deliveries, and this is nothing like it!

Will it be delivered? I guess we'll see.

Assuming it doesn't, maybe someone from Amazon can give me some tips on the right way to light a fire by rubbing sticks together. I've ordered a camping stove for the weekend. To cook food on. I leave tomorrow. No pressure.

UPDATE:
The parcel did come in the end. So I have a stove for the weekend and for camping. The delivery service is still rubbish though.

Posted on 27 Jul 2012 16:16:11 BDT
Ana says:
I have to add my opinion to this discussion and confirm, City Sprint are useless. I don't understand why Amazon work with these people

Posted on 28 Aug 2012 21:11:55 BDT
Oh my God... City Sprint are so awful. Free trialled Amazon Prime (also shocking) and received none of my 7 parcels on the guaranteed delivery date of the 17th. Received packages from UPS in dribs and drabs over the next few days, all drivers insisting I come down from my flat to get my packages, some of which were really heavy, hence online ordering. City Sprint now have 3 of my packages with delivery status saying 'Out for delivery' everyday since. I have have phoned many times (no answer at all), emailed everyday (no response) and ordered a redelivery for a specific time (no show). I am so annoyed now, mainly out of principle that I specifically used the absolutely useless Amazon Prime service on the basis that I would actually receive my items promptly and to my door. I won't be so dismissive of Royal Mail in future if these rookie couriers are what constitutes a professional delivery service.

Posted on 28 Aug 2012 21:58:17 BDT
Logitech K360 Wireless Keyboard - BlackLogitech MX Performance Mouse (Tracks on Glass)
I ordered these on Sunday and as a Prime customer went for next day delivery (Today seeing as it was a Bank Holiday yesterday) item left CS in Docklands at 12:00 and by 19:00 had still not arrived, so used their chat line to speak to them about it, they said it was still out with the courier and he would be delivering upto 20:00.
Unfortunately it did not arrive and when I just checked their website it said Delivery Attempted - OH NO IT WASN'T

AMAZON Please get your act together and withold payments to these people until they can fulfil their promises to you, this is not the first time I have not received the Next Day delivery service that you offer.

Posted on 29 Aug 2012 12:22:15 BDT
Harry Coates says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on 29 Aug 2012 17:46:47 BDT
Last edited by the author on 29 Aug 2012 21:05:53 BDT
Logitech K360 Wireless Keyboard - Black and Logitech MX Performance Mouse (Tracks on Glass)
DAY 2
Telephoned CitySprint this morning @ 10 o'clock and spoke to the same person who I had the online chat with the previous night, Yes, it's going out this morning - checked website and it left the depot @ 10:59 - well it's not 20:00 yet, but I'm still waiting

UPDATE: Yipee, parcel arrived @ 19:44 only 24 hours late - at least they were always polite when I contacted them.

In reply to an earlier post on 29 Aug 2012 17:49:32 BDT
Wish they were as good down here in London, FedEx managed to deliver okay today and DPD has been okay in the past
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