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Amazon Prime - Has the level of service intentionally dropped ?

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Showing 451-470 of 470 posts in this discussion
Posted on 5 Feb 2014 00:16:18 GMT
Last edited by the author on 5 Feb 2014 01:33:07 GMT
Colin says:
I have been a Prime subscriber for about 7 years, I forget exactly, But I have seen NO deterioration in service. I receive my eligible items next day and on the one occasion that I did not I received 2 months free extension (the carrier DPD sent my package to the wrong Hub and it was delayed).

My deliveries are split approximately 50-50 between CityLink and Royal Mail.

I have certainly seen no change in the service.

In reply to an earlier post on 5 Feb 2014 00:32:19 GMT
Mr D F King says:
I agree. I've had a couple of deliveries now that haven't arrived the next day. To be fair though, my last parcel arrived 9 a.m. which I had ordered 7 p.m. the previous evening.

Posted on 7 Feb 2014 10:45:52 GMT
Have they stopped Saturday deliveries for Prime?
Just gone to place an order and only being offered Monday delivery?

In reply to an earlier post on 7 Feb 2014 10:55:28 GMT
Last edited by the author on 7 Feb 2014 10:56:15 GMT
Ian Wantling says:
Depends on the time of day you place the order. They have a cut off time for next day delivery, determined by which of their warehouses the item is stored at. It normally states 'order within the next xx hrs and xxx mins'to secure next day delivery.

Posted on 7 Feb 2014 13:41:35 GMT
I. Connor says:
Due to the poor recent performance of Amazon Prime I have just cancelled my £49 a year service which had become generally worthless. My business will in part go in part elsewhere and only non urgent items will go to Amazon - and then it will only be on Free Supersaver when time is not of the essence!

In reply to an earlier post on 7 Feb 2014 13:43:56 GMT
M. Knowles says:
Amazon Prime is a trick, a lie and a con. £49.00 for absolutely nothing. What they are doing is illegal.

In reply to an earlier post on 7 Feb 2014 13:46:14 GMT
I. Connor says:
It probably isn't illegal - just unethical - that is enough for me to cancel my Amazon Prime subscription. I really don't see why they what to hack off loyal customers - they must think they are too big to fail!

Posted on 8 Feb 2014 16:14:48 GMT
qashqai 57 says:
The only times I haven't received next day delivery,is when it's been sent by Royal Mail.I have been a Prime customer around 5 years.

Posted on 8 Feb 2014 16:58:28 GMT
Emma j says:
What Amazon should do is when you are about to submit your order it clearly states your Guaranteed delivery date is, this Guaranteed statement should be removed as its not Guaranteed.

Posted on 8 Feb 2014 18:27:01 GMT
completely agree with the discussion. Prime is slower than some deliveries outwith this service. Amazon needs to take a good long look and do something

Posted on 9 Feb 2014 10:21:12 GMT
Peter Parker says:
I won't be renewing my Prime membership. Deliveries have dropped away and on several occasions I've had texts/emails saying couldn't deliver as not home. This is despite my delivery address being an office and fully staffed all day. The service has gone backwards very quickly and although I can accept delays over Christmas, at this time of year I can't.

In reply to an earlier post on 14 Feb 2014 13:40:24 GMT
Yeah I see that, but even ordering Friday morning, I'm now only offered a Monday delivery.
It was always 50/50 wether orders would turn up on Saturday anyway.

Posted on 18 Feb 2014 11:58:52 GMT
J. Scott says:
Just this morning I was complaining to my friend about yet another consignment of Amazon stuff that was 'guaranteed' to arrive on a particular date (and didn't).

He told me HE'D got so fed up with paying for a 'guaranteed' service and not getting it that he'd finally taken it up with the Advertising Standards Agency. I'll be interested to see if he gets anywhere. Personally (having once won a case against Amazon myself) I suspect the ASA will rap Amazon's knuckles, and Amazon will cheerfully ignore it and continue to offer their lying 'guarantees'.

Posted on 18 Feb 2014 12:19:12 GMT
pwnut says:
If you look how long this discussion goes back in time, and the number of people who have said they will contact the ASA, it's guaranteed that Amazon will completely ignore any ruling.

In reply to an earlier post on 18 Feb 2014 12:23:18 GMT
J. Scott says:
I agree, pwnut. I think my friend's wasting his time. When I won my ASA case against Amazon (about sellers adding massive 'stealth' delivery charges at the checkout stage), I naively thought things would change. Nothing did.

Maybe what's needed is a TV or Radio consumer program to get interested.

Posted on 18 Feb 2014 12:47:57 GMT
pwnut says:
I tried Prime again over Christmas, a year after saying I would never use the service again (due to Amazon using a non guaranteed Royal Mail service). I complained about some late deliveries, got an extra free month, then cancelled. The service seemed slightly better, as they didn't use Royal Mail as much and when they did they tended to arrive when expected. However, some deliveries were still late. What annoyed me so much was the blasť attitude shown by the customer services when I complained, still the same old standard answers that go no way to apologise or explain for the late delivery. I used to spend thousands every year with Amazon, and now I spend very little as a direct result.

Posted on 24 Apr 2014 10:06:41 BDT
Last edited by the author on 24 Apr 2014 10:07:25 BDT
Daniel White says:
OK so I haven't used Amazon for a while but they had a really good deal on Solid State Drives. I also ordered a few other things.

None of my orders have arrived on time so I've had 3 months extension of Prime, one of them is still in transit 7 days after I ordered and now they've managed to lose one of the items altogether! It was one of Amazon's own products sent by Amazon's own Logistics company!

I imagine the one still is transit is also lost but Amazon say they won't investigate yet as it went by Royal Mail. So all in all I've actually recieved 1 out of my 3 items.

I've had a refund but they refuse to extend my Prime membership anymore and they will not give me any kind of Goodwill gesture.

Absolutely appalling service from Amazon and I will be making yet another complaint to the Advertisting Standards Agency!

Posted on 24 Apr 2014 13:17:34 BDT
J. Scott says:
Daniel White, your experience mirrors my own almost exactly (though I daresay some smug so-and-so will pop up and tell us THEY'VE never had any problems). As for the ASA... Is it really worth it? I've won cases against Amazon twice now, and Amazon just totally ignored them both times. The ASA is clearly an organistion that can bark but not bite.

In reply to an earlier post on 12 May 2014 13:14:35 BDT
Mr Ed says:
Same here. I have had 4 deliveries with Amazon Logistics who cannot recognise a business address on main town main street. DPD never had that problem. Got my whole membership refunded and have in effect got Prime free till January 2015. But I wont renew. Absolutely unbelievable, a price hike AND a worst service. Well done Amazon. You were once the ONLY retailer I d use you are now 3d or 4th choice in my house at least.

In reply to an earlier post on 12 May 2014 14:29:13 BDT
>>> says:
Amazon Logistics are dreadful. Although I am a Prime Member I have now begun to avoid 'Prime' orders and having to rely on Amazon Logistics for delivery. I now order single items from 3rd party sellers which arrive reasonably speedily through standard Royal Mail. I will not renew my Prime membership this coming January on account of the whopping price rise for a streaming service I will never use, and their increasing reliance on their own lacklustre carrier arm.
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Discussion in:  deals discussion forum
Participants:  249
Total posts:  470
Initial post:  3 Jan 2011
Latest post:  12 May 2014

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