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Why is the Home Delivery Network so rubbish?

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In reply to an earlier post on 8 Jul 2012 11:13:31 BDT
a'l says:
... I will comment at a later date regarding this reply. I believe UPS to be the largest parcel delivery company in this country but, as I've said will reply in full at a later date.

Yodel are no longer an independent delivery company, and as my post states are now part of the Home Delivery Network themselves. This information comes from a former Yodel employee, of whom now works for City-Link of whom deliver to me on a regular basis. My original post states that my cctv DID NOT capture anyone else on the day in question on my property, apart from my milkman, and my regular postman.

Therefore, I call Home Delivery Network liars also, and now understand their using plain (un-written) large white vans. Maybe their reputation has caught-up with them, and they don't want the stigma associated with the general publics knowledge, and dis-content with them...

A Feist. Hastings, East Sussex.

In reply to an earlier post on 8 Jul 2012 14:01:19 BDT
C. Clarke says:
Ok, like I said get facts correct before bleating on a forum. 1) yodel are not owned by Hdnl, yodel is a new name for Hdnl. 2) they don't own Argos, 3) they mainly use lime green, liveried vehicles which are very noticeable, apart from the owner drivers they "employ", who tend to use lain white vans.

In reply to an earlier post on 8 Jul 2012 14:12:41 BDT
Kerching says:
Think you will find that Argos and Yodel are owned by HRG (Barclay brothers)

In reply to an earlier post on 8 Jul 2012 15:56:38 BDT
Last edited by the author on 8 Jul 2012 16:11:35 BDT
a'l says:
Sounds to me C Clarke, as if you could be an employee of this un-desired, not fit for purpose delivery company. Your most certainly very aggressive within your dictatorial participation of the issue, one of which I've already said, that I will come-back too, at a later date.

Apart from Argos being owned by Home Retail Group, ie Home Delivery Network, Homebase is also owned by them, and the cheap, but good value made in China brand 'Challenge', of which is sold by Argos, and COULD also be sold by Homebase as well.

Regarding 'bleating', as you term it. It seems to me, your the person doing this...

A Feist. Hastings, East Sussex.

In reply to an earlier post on 8 Jul 2012 22:39:27 BDT
C. Clarke says:
yes so argos are not owned by yodel as i said. No I am definitely not employed by yodel.
I actually work for a different logistics company

In reply to an earlier post on 8 Jul 2012 22:41:32 BDT
C. Clarke says:
HRG is not the same as HDNL, It is a parent company, so HDNL do not own argos

In reply to an earlier post on 8 Jul 2012 22:48:46 BDT
Kerching says:
Same tree different branches

In reply to an earlier post on 8 Jul 2012 22:56:15 BDT
C. Clarke says:
actually if you research these 'facts' you will see that HRG are completely different to SDG. SDG owns Yodel and is nothing to do with HRG other than deliver parcels on their behalf.
Also if you consider the quantity of parcels delivered and the number of blue chip companies who use Yodel then a few complaints are to be expected i guess, probably run at about 3 - 5 % of anual volume so would be a considerable number of complaints but probably within the allowed parameters

In reply to an earlier post on 9 Jul 2012 00:08:58 BDT
Samantha says:
you should be a novelist. It is ten past midnight and I am wrecked and have hardly the computer screen is ruining my eyes but I loved your little story. I have a special interest in the couriers for reasons I cant really go into and am fascinated by your description of the place and its people. I love your good humour despite all the setbacks! Bravo! (brave you :)

In reply to an earlier post on 9 Jul 2012 12:03:07 BDT
must have changed recently then. CEO has admitted they had issues. in the past year had two next day deliveries take 3 days then on tracking, their site said goods had been delivered when they had not. still in life as long as one learns and puts lessons to practice then hopfully they can go forward.

In reply to an earlier post on 9 Jul 2012 12:24:04 BDT
Last edited by the author on 9 Jul 2012 13:29:34 BDT
Susan says:
I posted a couple of days ago about my worries about HDNL delivering my exercise bike today.
I have a tracking number and tried it on the Amazon site. It says that there is a problem obtaining tracking information at the moment. It has said this since I placed the order on the 28th of May.
Just for kicks, I thought I'd go to the DHNL site an hour ago to see if it was a problem in communication between Amazon and DHNL. According to the DHNL UPI tracking system this morning, it had not entered their system. Was I getting worried? Haha.
Now, at 12:22? Ta-Da! Apparently at 10:49:59 AM, it arrived in Enfield. It may just get delivered today after all. Still scheduled for today....
Bets anyone? Anyone?

Nah, not going to get delivered I suspect.
I shall post what happens, as I know you are all dying to find out..... ;-)

In reply to an earlier post on 9 Jul 2012 13:50:32 BDT
a'l says:
... Not unlike many other companies using 0845 & 08457 numbers, along with a few other B.T dialling codes, Home Delivery Network want you to stay on the line. Two basic reasons for this...

Firstly, B.T will have a deal of some sorts with them to keep us hanging-on, and will take a percentage-cut of the eventual cost to us the enquiring customer.

Secondly, they have a record of the time-scale people are prepared to hold the line, before giving-up, and therefore will not answer your call until after this time has passed, knowing full-well you will try again later so, therefore cashing-in on the same call twice.

Very cleaver but, also very under-handed...

A Feist. Hastings, East Sussex.

In reply to an earlier post on 9 Jul 2012 14:39:10 BDT
Last edited by the author on 9 Jul 2012 14:41:47 BDT
Susan says:
Sorry just to butt in, but I think I can help. If you type into a browser search box (I won't put the link in case I get in trouble) " no to 0870" you will find a very helpful site.

So, both the 0871 977 0800 and 0805 numbers can be reached on FREEPHONE: 0800 157 7777
Just tried it a minute ago and it works.

Some BT packages have 0845 numbers listed as FREE access.
I'm nothing to do with any company. I'm medically retired.

In reply to an earlier post on 9 Jul 2012 22:53:56 BDT
Samantha says:
but how does it keep happening to the same people then? I know people that have had successive problems with them.

Posted on 9 Jul 2012 23:22:11 BDT
Susan says:
Just to say "Hi", and say that my exercise bike never turned up today as promised. Waited around all day for them. Even ate my lunch, in my office by the front door.
About 1715hrs, got a phone-call from the characters: Would I be in on Wednesday morning between the hours 0700-1030 to receive my delivery? I asked them why it was taking them nine days to deliver instead of the time mentioned at ordering. Answer: Amazon only give an estimate. Fine, but they are now going to be nearly five days outside of that estimate. No answer. I wonder what state my package will be in on Wednesday, if it arrives at all that is...?

On the good side, ordered a 2TB Samsung HDD about half-eleven this morning for evening delivery today, by Royal Mail Evening Delivery Service. It turned up about seven pm this evening in perfect condition!
I really would prefer Royal Mail. Also, the drive had to travel about 150 miles for £7.48. Pretty good price, I'd say.

Posted on 10 Jul 2012 09:39:32 BDT
lotusflower says:
HDN said they left my parcel in the porch. This is untrue as the porch is always locked. Five days later found the parcel in the garden wet and soggy under a bush. Not a very good service at all!!Kenwood Compact FP120 1.4 Litre Food Processor, White

Posted on 10 Jul 2012 11:20:42 BDT
Gringer says:
i dont really need a product link= why on earth is amazon using this awful company ???? they are absolute rubbish as far as deliveries go
stick with good old Royal Mail -

Posted on 12 Jul 2012 18:17:19 BDT
Glyn says:
I ordered a signed-for item to be delivered to the office I work in. HDNL dumped it on the unmanned reception desk in the foyer downstairs without apparently trying to find the office in the building. They are a good reason why I might dump Amazon prime. Amazon should listen to its customers and choose other delivery firms.

In reply to an earlier post on 12 Jul 2012 22:02:21 BDT
spook 52 says:
i have been a customer of amazon now for some time and i find there delivery to be outstanding along with there customer support teem i find it hard to believe they would just dump your order if there was nobody there how did you get your item if it was just left unattended,as i have said before speak to amazon they will phone you back and sort things out give them a chance not just say get rid of a good way of doing things.From a happy amazon customer not a one of buyer.

In reply to an earlier post on 13 Jul 2012 06:46:53 BDT
Gringer says:
I agree - Amazon delivery is perfect is they use Royal Mail but if they use YODEL or similar it is absolute rubbish and YES things do get thrown
over the fence and lies told about trying to make a delivery the list goes on

Posted on 19 Jul 2012 22:56:37 BDT
TheMagus says:
Another frustrated and dissatisfied long time Amazon customer let down by HDNL.
Using the Prime trial period offer so won't be wasting my money on a premium service that doesn't deliver any quicker than the free postage option.
So much for a Company who's corporate mission is to be the ''Earth's most customer centric company''(sic)

Posted on 24 Jul 2012 19:06:40 BDT
M. Bowes says:
I waited in all day for HDNL to deliver (guarenteed that day supposedly). It was required to set up a home network for my 81 year old mother so she could watch sky on demand. I was only there for the one day so required it that day.

The tracker said it was put on the van at 7am. The next update was at 7pm with a supposed attempted delivery. This was an outright lie. They clearly hadn't been as there were people in at that time. Today there was another message at 3pm saying incorrect address. The address is correct so again another lie. I just had an online chat with amazon and am getting a refund and cancelling the order as it was required on that day only (hence the Prime delivery requirement). They said they take this very serious and I pointed them to this thread and said I didn't think they did or why are they still using the company after so many complaints.

Needless to say I wont be using amazon for anything important again (or anything else probably).

In reply to an earlier post on 25 Jul 2012 14:07:42 BDT
Maggiemay says:
Something like this happened to me. Ordered 4 items from same company - received one packet and the other 3 two days later. If companies gave postage discount they could post altogether then we would receive altogether - and we could both save money!

Posted on 27 Jul 2012 08:23:07 BDT
Oh dear,

what a pile of s***...I have been waiting in for the last 2 days re-arranging deliveries to find out that they haven't delivered it because it's too large/heavy to be delivered...WTF.. I have only ordered a book and a card game for my little girl! now unless the book is the size of a door or the board game is close to a tonne (both I highly doubt) then they are just being down right lazy b******s. They have done this to me 3 times now (on separate occasions) I am beginning to get a little more than annoyed that Amazon want people to pay for PRIME to have their "guaranteed next day" deliveries come 3/5 days/weeks/months late all because of a lack of ability to deliver items, then lie as to the reason why it cannot be delivered! Pathetic waste of space
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Posted on 5 Aug 2012 09:23:46 BDT
Sky Blue San says:
So angry with HDN - ordered 3 items on Thursday using Prime - all needed by Sunday for a holiday. The first parcel was delivered by City Sprint on Friday afternoon. Tracked the other parcel to discover it had been sent to wrong depot! But had now arrived at my local HDNL depot Friday evening so I was hopeful of Saturday delivery. Placed another Prime order Friday and thrilled when this was delivered by Citylink on Saturday morning. Still nothing from HDNL, checked tracking to discover it was on the van for delivery at 7.30am - brilliant made arrangements for someone to be around all day. 5pm still no delivery checked tracking (again!) and with no explanation at 12.30pm Saturday the parcel was back in the depot! We travel at 4am Monday morning and this item will be useless now - we're away for 14 days so not able to return it - such a pain. I love Amazon, I'm impressed with their service - I just wish they would drop HDNL!
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Initial post:  29 Nov 2010
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