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Same day Delivery via City Sprint

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Posted on 23 Oct 2014 23:27:18 BDT
Having looked through multiple sites for reviews on City Sprint, I was very worried about my delivery with them today. I was hoping that, possibly, Amazon wouldn't go through a company with so many negative reviews, surely? How many delivery cost refunds must they make if so many people have requested them after poor service... Surely Amazon wouldn't stand for that, as a business. Though all hope faded, as the slot that I had paid extra for, on top of my amazon prime account, a next day delivery between 18:00 and 22:00 was not met. No delivery was made, and as of 23:20, it still hasn't arrived. I've already requested my refund for delivery, and don't expect for it to be delivered tonight. I can only hope it will be delivered tomorrow, though it makes me wonder why Amazon would continue to use such a terrible service. It's appalling, and at the risk of using rather intense language, their service is absolutely bloody bollocks. Do Amazon not lose money when so many people have to request a refund for their delivery charges? How is this acceptable in any way. I would much rather pay an extra couple of pounds on top of my amazon prime to get my package through the Royal Mail, or any other company who has positive reviews, not completely and staggeringly outweighed by negative ones. This company is only destroying any faith I had in Amazon as a service, and company, even though I've used them for so much for so long. City Sprint is single handedly putting me off using their services again. It would be less time and effort to find a store and buy the items myself.
In conclusion, with the use of eloquent language to save time. City Sprint are irredeemable, useless garbage, and a dirty turdstain on what reputation Amazon had. If you see that your package is being delivered by them, it would save you time and money to cancel your order, and re-order it with free-supersaver delivery. It will be faster, and cheaper.

In reply to an earlier post on 3 Jul 2014 01:29:00 BDT
Sue Ross says:
After reading this thread, that is exactly what I intend to do. Usually have no issues with the other couriers. It is actually the lying that has made me so angry. I am in a wheelchair and hard of hearing, so I sat by my front door in case they didn't use the main intercom. Thankfully, today my daughter was here with me and confirmed that they didn't try to deliver the parcel. I will be cancelling the Prime membership before the trial runs out! Honesty and trust are vital in this industry. The fact that City Sprint can't be trusted to tell the truth speaks volumes.

In reply to an earlier post on 3 Jul 2014 00:19:13 BDT
neil sheehan says:
I rang city sprint to tell them to send the item back to amazon when amazon recieved the parcel they refunded my money back , city sprint are useless they make no attempt to deliver , they never even drove down my street , i have less sympathy for them now , they dont leave calling cards because they dont even go to the delivery destination , strangest delivery company ever

In reply to an earlier post on 3 Jul 2014 00:03:14 BDT
Sue Ross says:
I hate to contradict you but this exact thing has happened to me, both yesterday and today, for the same Amazon Prime special evening delivery. No card and said on CS website that delivery was attempted at 11pm! No it wasn't! Then rang customer services after receiving email saying they will deliver today from 6pm to 10pm. No card or information, but tracking info says that new appointment offered! When and by whom? This is so stressful. It has made me want to say forget it, just return the item!

In reply to an earlier post on 9 Jun 2014 15:16:41 BDT
Last edited by the author on 9 Jun 2014 16:44:02 BDT
I'd disagree that Amazon are 'good'. They're the ones still sending jobs out to CS - fielding the flak when a supplier very widely known for abysmal levels of service fails to deliver again is not good customer service in my book. By continuing to use CS, Amazon are in effect using their customers time to soak up the inefficiencies of a bargain basement courier; we suffer the wasted time and frustration of non-delivery, they continue to reap the benefits of CS doubtless low price by paying, almost certainly, only for successful deliveries.

The sooner the finger is pointed at those who should actually be bearing the blame, Amazon, the better - we don't get to choose the courier, they do.

In reply to an earlier post on 9 Jun 2014 14:40:03 BDT
neil sheehan says:
I had a parcel booked in for same day evening delivery last week 4th june , they never even attempted too deliver it I was looking out the window for 4 hours , city sprint are terrible im going to email amazon head office , I just rang city sprint to tell them to send the package back to amazon , I contacted amazon by email last week on the 5th of june to say the parcel never arrived on the 4th and they refunded my £14.99 delivery charge right away , so amazon are good its just city sprint are terrible , now im chasing the package lol , I will contact amazon soon too tell them I want a refund of the parcel soon , I mean its up to them too deliver stuff not for us to chase it around

Posted on 12 May 2014 16:26:34 BDT
Mansour says:
I told agree with you.
I just don't know what to do to convince Amazon, or at least get their attention.
I have told them multiple times about this thread and about all the other comments online.
I tried to form a case with their customer service. That was obviously no help.
I have made multiple complaints for 5 years about City Sprint.
I have no idea what to do.
As you said, hopefully one day Amazon will figure it out, but for now City Sprint will continue cheating, deceiving and lying to Amazon customers and will get away with it.

Posted on 12 May 2014 16:18:11 BDT
Last edited by the author on 12 May 2014 16:50:31 BDT
Mr Andrew says:
I sincerely hope Amazon drop City Sprint; they're terrible. I've had 3 items (in the last few days) that were supposed to be delivered. No other courier service or the Royal Mail has a problem delivering to my address in central London. But they can't seem to manage it. I've already returned one because it missed the deadline. The other they simply haven't bothered to deliver (even though they could have added it to the one they delivered late!) and now I'm expecting my 3rd delivery which I'm not too hopeful about. My feeling is the best way to show dissatisfaction is to simply return items when they're delivered late. Let Amazon figure it out themselves. All they have to do is read this thread to realise their relationship with City Sprint is unhealthy (for Amazon, that is).

In reply to an earlier post on 7 May 2014 03:41:55 BDT

I'm assuming your Amazon Logistics deliveries are not actually via City Sprint? I live in London, and although most of my Amazon deliveries are now marked as Amazon Logistics, the actual drop is done by City Sprint; i.e. the guy has a CS jacket. As a result I've pretty much stopped using Amazon entirely now.

At the first few attempts City Sprint were incapable of delivering at all, but the final straw was a recent, extremely verbally and physically aggressive CS driver who, by the time I'd gone down the four flights of stairs to the door was physically pounding or kicking the door to the point it was bulging on its hinges and yelling 'open the f*****g door' amongst other invectives. He apparently felt the 30-40 seconds I'd kept him waiting was too long for him to stand in the rain.

I'm sufficiently used to abusive language and aggressive behaviour (a hazard of this part of London), but don't usually expect it from people in what is essentially a customer service role, and it left me a bit shaken and angry. Of more concern was that he might pull the same number on someone elderly or vulnerable. That City Sprint dig to the bottom of the barrel for such staff says a good deal about their operation. Amazons loss; personally I'd rather pay for the delivery and have it done by Royal Mail parcels, who I've had few problems with, or DPD for for me have been faultless, so in future I'll go elsewhere.

Posted on 2 May 2014 12:51:50 BDT
Mansour says:
I have also had a history of bad experiences with City Sprint. I do not understand why Amazon continues to use such a bad carrier. Every single time there's an incident, I leave feedback with the Amazon customer service agent. I have even formed a "case" with Amazon about CitySprint. No result! its ridiculous. This time I ordered something for next day delivery, being a prime subscriber, and City Sprint once again lied about Attempting Delivery. They were not here, I was here the whole day. Now its been three days in total and I am still waiting for my product. In the past, products have arrived extremely late, sometimes damaged, gone missing. I am nervous, im not sure what City Sprint are going to do with my package this time.
Amazon should take full responsibility for using such a rubbish carrier.

In reply to an earlier post on 1 May 2014 16:30:04 BDT
Last edited by the author on 1 May 2014 16:34:52 BDT
C. Atkins says:
I don't have home deliveries anymore as the carriers are pretty bad. Try collect plus there are lots of local delivery and pick up points and so far I have received all my parcels on time with no problems. To return just drop the package in at a collect plus drop off point. The collect plus drop off points are just local shops or petrol stations a number of companies allow you to do this. Amazon start refunding as soon as you drop your parcel off great service

Posted on 1 May 2014 16:25:49 BDT
Summer says:
Five days so far of organising redelivery and it failing on behalf of being "Attempted" when I had been waiting inside all day. Company lies and falsifies tracking information, cancelling my Amazon Prime.

Posted on 25 Mar 2014 16:06:10 GMT
Ordered a Birthday Present for next day delivery. Didn't arrive. Looking around the forum and internet, it seems CS have a consistently bad reputation for this. AVOID THIS COMPANY

In reply to an earlier post on 9 Mar 2014 00:06:59 GMT
A. Reader says:
If the shops charged you fifty quid a year for the promise to deliver your shopping the next day without fail, then employed someone random to do the delivery who never even bothered coming round your house, then I reckon you might whine a bit too :)

I don't think anybody is claiming the other courier companies are perfect, but CS are in a class of their own in my experience...

In reply to an earlier post on 8 Mar 2014 15:44:16 GMT
I. Westwood says:
Not whinging they tell lies city sprint tell lies say they've been when they haven't all other companies I've found ok

Posted on 8 Mar 2014 15:21:43 GMT
Rosiebear says:
But there's a thread about not using yodel and one saying Hermes are rubbish and one calling upon amazon to stop using DPD. I don't know why you all don't just go to the shops and stop whinging.

In reply to an earlier post on 8 Mar 2014 12:17:02 GMT
A. Reader says:
In that case presumably all Large Courier companies have to cope with the same problems ? I'd imagine they all have a lot of deliveries to make in a day, have to cope with traffic, have to find the address they're supposed to be delivering to ?

The point of this thread is that City Sprint perform *considerably* worse than the majority of the other courier services.

Posted on 5 Mar 2014 20:37:21 GMT
Tremblestaff says:
Part of the problem with Large Courier companies is that they pay very low per mile and drop rates to the drivers who as self employed persons bear all the cost, while the companies make a lot of money out of these large contracts.
The drivers have very little incentive to offer good service. Delivery times are very tight between drops, they usually have very long runs with a lots of deliveries. Throw in delays with traffic and delivery problems finding a specific address inexperienced operatives often with poor command of English and hey presto poor service. City Sprint have a very large turnover of staff

Posted on 29 Jan 2014 08:49:22 GMT
J Giles says:
PPS In the interests of fairness just wanted to let you all know that I e-mailed the chief exec and customer services director last night and I had a reply from the chief exec within 9 minutes. A very good and fair reply I have to say and he promised to look into the matter. I also then received a call from the customer care manager first thing this morning (before 8.30am) who asked me a few further questions and apologised for the inflexibility and bad service I had experienced which she said was completely unacceptable. I am very impressed with the level of service that the senior management board have shown, let's hope that filters down to the front line staff!

Posted on 28 Jan 2014 22:16:41 GMT
J Giles says:
PS If you want to let City Sprint know what you think of their service the Chief Executive is Patrick Gallagher, his e-mail address is Naomi Ward is their Client Services Director and her e-mail address is

In reply to an earlier post on 28 Jan 2014 21:35:43 GMT
Last edited by the author on 28 Jan 2014 21:36:14 GMT
J Giles says:
I ordered something from Amazon on the 22nd January that I ideally wanted by the weekend. This morning when it still hadn't arrived I checked their dispatch e-mail which said that they anticipated delivery on the 23nd January. I found the tracking number and checked the tracking details which said that they had tried to deliver on the 23rd. I had been in the house all day and no-one called or left a card to say they had tried to deliver anything. I rang City Sprint and asked if they had left a card. They said yes so I pointed out that they had obviously tried to deliver it to the wrong address. I asked them to re-deliver and they said they would bring it tomorrow. I said no-one would be in tomorrow so could they please deliver it on Thursday. I was then told no they couldn't because by then they would have had it a week and so they would be sending it back to Amazon. No matter what I said they refused to budge from this position. I asked to speak to the Operations Manager but was told I couldn't speak to him as that wasn't a customer facing department. Appalling customer service. I have spoken to Amazon and told them what has happened and suggested they stop using City Sprint. They were very helpful and apologetic (much better customer service). Lets hope eventually they get the message about City Sprint.

Posted on 6 Jan 2014 23:19:47 GMT
London Lad says:
Look at this link - reviews are shockingly terrible about citysprint.

Why are Amazon continuing to use them?

Posted on 6 Jan 2014 22:01:53 GMT
David says:
I started this forum back in November 2011. That was with the complete frustration that I felt with Citysprint. This forum has shown that frustration is shared by lots of other people. Potentially lots more who don't share their experiences here. I'm still with Prime and although I still suffered the Citysprint curse on further deliveries. Now though my deliveries have switched to Amazon Logistics. Next day delivery that has ranged from eleven in the morning to eight at night, but it has always been next day (now I've done it!!). One thing this forum has highlighted is Amazons' inability to recognise the delivery failures of Citysprint. That I believe will continue. Keep this forum alive with your Citysprint woes and maybe one day Amazon will take note.

Posted on 6 Jan 2014 19:46:16 GMT
Last edited by the author on 6 Jan 2014 19:50:29 GMT
Mega says:
Over the last three or four years the items delivered via City Sprint, with one exception, have always been late. Each time I have complained about the poor service since the items were ordered were Amazon Prime eligible and so ordered with a view to receiving them very quickly. When I complained at length I am given an additional month of Prime membership. What good is that if the courier continues to deliver late. I have now told Amazon that I will not be renewing my Amazon Prime membership and that in every instance where I place an order and its sent out with City Sprint if it does not arrive on the date given I will then refuse to accept delivery and will go on to the tracking site and arrange delivery back to Amazon and will expect a refund for the item.

Maybe if everyone that has problems with City Sprint did this they would stop using such a poor service and we could all get back to enjoying a good service once more. It says something when I have recently ordered from Amazon here in the UK and its been despatched via City Sprint and the day after placing that order I have ordered from other websites with delivery from Germany, USA and even China and they arrive before City Sprint get my items to me.

Their poor service is beyond belief.

Posted on 3 Jan 2014 21:54:53 GMT
Waited in a whole day for city sprint. Chatted with them at five pm and the said it was out for delivery and would be there up to nine pm, great for a Friday night when I've made plans.

So twenty to nine I contact them and apparently the courier ran out of time, WTF. So fourteen hours not being able to leave the house and having to cancel a night out and still no delivery.
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Initial post:  6 Nov 2011
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