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the worst isp in britain?

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Showing 1-25 of 55 posts in this discussion
Initial post: 17 Jul 2010 14:47:32 BDT
Last edited by the author on 17 Jul 2010 20:45:21 BDT
man says:
i made the serious mistake of signing up with tiscali after bt surftime shut up shop.
anyone that was a tiscali subscriber and managed to retain their sanity will remember how appalling they were.
but talk talk broadband who took over from tiscali have in my honest opinion excelled above tiscali
not for being the best isp
but for being the worst.
constant disconections...that is just one problem connected to talk talk broadband...whatever you do never ever sign up with them...take it from will live to regret it!
to give you an example of how appalling talk talk broadband the past five minutes i have been disconnected 3 times!
i attempted to send this post and it would not send....this is the sad reality of being a talk talk internet customer...avoid them as if they were a plague!!!!
ps i forgot to add before i am disconnected again...they are perhaps the slowest isp in history....i could throw up they make me that ill...urrrggggggggggghhhhhhh!
; (

Posted on 17 Jul 2010 18:45:23 BDT
M. Dowden says:
man, I am glad that we are not the only one with this problem. When it is up and running it is great, but we have had loads of disconnections that no one can seem to find the reason for. Fortunately next week the engineer is coming to our home to find if there is a problem there. Personally I think the problem lies with BT to a large extent. They make massive profits but they don't reinvest it as they should. The wiring in the area where I live is so old that it is all falling to bits. Instead of rewiring the whole area building by building they just try to pull the wire together to make a new connection, or add a bit more if there isn't enough slack. Users get frustrated, and so do the engineers.

In reply to an earlier post on 17 Jul 2010 20:49:12 BDT
man says:
i think you maybe right about bt m.dowden....i have been thinking of phoning them to check my line for faults?
this disconnection problem is really testing my patience to the max....i have to keep an eye on the time whenever i post because of fear i will be timed out again.
i hope your problem gets sorted.

Posted on 20 Jul 2010 17:19:07 BDT
I use a BT line and BT Broadband and I have no problem with disconnects whatsoever. I suspect that the problem is much more likely to be with the talk talk equipment installed at the BT exchange. If it were a BT problem it would be experienced by all the users of broadband in your area from whichever ISP.

In reply to an earlier post on 20 Jul 2010 19:53:12 BDT
Last edited by the author on 20 Jul 2010 19:54:02 BDT
man says:
that is what i suspect to mr r,
but talk talk still insist that the fault is with the modem the router etc etc...the routine is change this change that...connect to this....then get back to us...95% of the time the problem persists despite changing everything possible.

Posted on 20 Jul 2010 21:21:12 BDT
M. Dowden says:
With us they say that BT can find no fault at the exchange, and they believe that we have a compatible modem/router. The telephone works ok but the internet connection goes down. We can go for a couple of weeks with no problems, and then it is down about eveery 5 minutes. We do have problems with the lines in our area though, because they are so old. BT are in the area at least twice a week due to problems. My dad has looked at the system from this end but he couldn't find anything wrong, so we will have to wait and see when the engineer comes near the end of the week.

Posted on 20 Jul 2010 22:10:33 BDT
Oldbiker says:
I had all kinds of problems when I signed up with Talk Talk but have been with them for 4 over 3 years now and get good service.My original problem was the modem and filters they supplied,total junk and my Broadband was almost unusable.I eventually found the answer on Google,bit of an ordeal as I was getting cut off every 30 seconds or so and it took 4 hours to find the information that eventually cured my problem. Dug out the stuff AOL had given me when I signed with them and I've only had the odd glitch now and again since then.Talk Talk's customer service are truly,truly useless,the trick is to just hang up on them if they mess you around and phone again,eventually you'll get someone who knows what they're talking about...but it takes a while.One of their staff's best solution was "Maybe you'd be happier with a different supplier sir",very useful! When my 18 month contract ran out I ignored all their calls and letters to sign up for another one,still with them,still paying the same price and while I think I'm missing out on an upgrade I'm happier knowing that if I have problems knowing I can leave them instantly might just concentrate the minds of their consumer service (yeah right) staff,if not I can do just that with no hassle.If I'd been a newcomer to Broadband I'd probably still be struggling to get any kind of decent connectivity,the reason I've never recommended Talk Talk to any of my friends.

In reply to an earlier post on 21 Jul 2010 14:53:40 BDT
man says:
i hope the problem will be finally sorted out for must be frustrating to say the least losing the internet connection every 5 minutes...with mine it goes off if i leave it for a few minutes...its very frustrating for me especially if i am about to send a email etc
or i could be bidding on ebay only to find i have ben disconnected at the crucial moment.
i'm just about ready to request my mac code and move on...i don't think talk talk is worth any ones money or time.

In reply to an earlier post on 22 Jul 2010 12:41:05 BDT
Molly Brown says:
Aren't Tiscali and Talk Talk one and the same thing now? Try Plusnet, part of BT apparently, or even Both quite good, no outages when I used them. Plusnet are a bit easier to deal with also.

Posted on 22 Jul 2010 12:58:00 BDT
Last edited by the author on 22 Jul 2010 13:02:42 BDT
man says:
tiscali is no more ; )
talk talk took over and had so far made a bad impression not just on me but so many other talk talk customers.
thanks for the tip nj
i will look into them.
btw a perfect example of why i am fed up of talktalk is i was ready to press send a few minutes ago and i got timed out once again...
and if i switch on my pc and leave it idle for less than 5 minutes it disconnects...yet i am paying for unlimited internet broadband...something is obviously not right ; (
and if you are happy with plusnet then that seems to be the place to be for internet broadband...not talk talk ; (
they get the biggest possible thumbs down along with a very loud raspberry!

Posted on 22 Jul 2010 17:31:35 BDT
M. Dowden says:
TalkTalk seem to own a lot, they also own Pipex, and aren't TalkTalk a part of Carphone Warehouse? In which case they also do the AOL connections in this country.

In reply to an earlier post on 22 Jul 2010 20:27:14 BDT
man says:
they could own the earth and it would not change how i feel about their internet service.
ive been looking online and there are forums dating far back as 2006 and people were complaining about talk talk in 4 years does not look like they have got their act together.
i know i'm being harsh but i just think if they can't get their act together they should not be in the broadband game.

Posted on 23 Jul 2010 15:34:33 BDT
M. Dowden says:
There are loads of complaints with all the broadband providers, and it is about time that there was some kind of legislation in place so that companies have to pull their socks up.

In reply to an earlier post on 23 Jul 2010 15:44:54 BDT
man says:
m.dowden thank you,
never have i read truer words than what you wrote.

Posted on 25 Jul 2010 12:04:25 BDT
M. Dowden says:
I'm keeping my fingers crossed, the TalkTalk engineer came yesterday morning and we haven't had any problems since. He was surprised to see that we were using a BT Voyager modem which I bought a couple of years ago. He left us with a new D-Link modem as they had never supplied us with one, after doing a few tweaks to it. The thing never went down whilst he was with us, although it had before he came, so he couldn't diagnose the problem straight away. What it loked like though is that there was a hum coming over the line which shouldn't have been there, and our old modem wasn't filtering it out, so it was cutting the signal. Now time will tell, but since we have got this new modem the connection hasn't dropped out once.

In reply to an earlier post on 25 Jul 2010 14:06:37 BDT
man says:
well i hope that will prove to be an answer to your prayer if you like.
mine remain's unanswered ; (
in fact yesterday night i was disconnected at least 5 time in the space of a few minutes...i was so fed up
i decided to log onto the talk talk forums...and basically asked for my mac code because i have had more than enough...i realise however i maybe be being hasty
because i reckon there is a fault on my line too...whenever i use it there is always a crackling sound and sometimes because of that i can hardly hear who i am talking to.
in fact your post has given me a fresh idea...i think i'll phone bt and ask them to check my line.

Posted on 25 Jul 2010 17:44:48 BDT
Man, I live in Hull and so can only use Karoo (from Kingston Communications). It is so frustrating to be paying over the odds for the same packages that other ISPs provide much, much cheaper. We literally have no choice of ISP, as KC run all services in the area and other ISPs require a BT line to be installed, so we are never eligible for their services. You are lucky to have a choice!

In reply to an earlier post on 25 Jul 2010 17:50:59 BDT
man says:
mr r.d.oliver
thank you because i admit i was just focusing on myself...well thats natural anyway we all do that but now you mentioned that you don't have any choice of isp's i realise i am in a more advantaged position to chose another isp but you don't ; (
that must be very frustrating for you and everyone in your part of the country.

Posted on 25 Jul 2010 18:09:38 BDT
The Crusader says:
I would heartily recommend Virgin broadband via cable - it's a fantastic service, I've never been disconnected (in fact, I didn't even know that could happen!) and there are rarely any other problems of any type - added to which the speed you achieve is actually very close to the advertised speed.

In reply to an earlier post on 26 Jul 2010 12:33:48 BDT
Last edited by the author on 26 Jul 2010 12:34:58 BDT
man says:
thanks the crusader,
that does sound good...for my part i advise you most strongly
under any circumstances, never subscribe to talk talk broadband...take it from me
i don't know of anyone who is currently a tt customer that can put their hand on their heart and say that are happy as larry.

Posted on 26 Jul 2010 15:15:06 BDT
I too use Virgin and think they are fantastic! I actually work for Orange and would get a really cheap deal with Orange broadband but I cannot bring myself to leave Virgin as the service is second to none.

Posted on 28 Jul 2010 11:47:51 BDT
We had terrible service from Virgin their customer service (if you can call it that) is awful and even though they state they have an unlimited policy, they boot you when you use a lot, it would go down way too often for hours at a time sometimes. I have heard the same about Talk Talk from my relatives who are with them, they claim that there is a problem with the modem etc but if you check with other users they have outages at the same time so cannot be and other local users with BT lines have no problems so a fault with Talk Talk's systems itself.
Have been with 02 for over a year now and their service is excellent, have had no outages, no problems and we got a really cheap deal.

Posted on 14 Oct 2010 14:51:23 BDT
Last edited by the author on 14 Oct 2010 14:54:15 BDT
E. Richards says:
Believe me when I say that Talk Talk is THE WORST ISP IN BRITAIN, THEY ARE ABSOLUTE RUBBISH. The best advice I can give you is DO NOT choose Talk Talk as your Internet Service Provider because I promise you that you will regret it if you do. I have been with them for a year and still have 6 months left of my contract with them and I have had nothing but problems since I joined. I can't wait for my contract with Talk Talk to end so that I can choose a more reputable ISP. Take my advice DON'T CHOOSE TALK TALK AS YOUR ISP,YOU WILL JUST BE THROWING YOUR MONEY AWAY IF YOU DO.

Posted on 16 Oct 2010 11:30:53 BDT
M. Dowden says:
E. Richards we had some problems with TalkTalk initially, but they sent one of their engineers around who gave us a new modem and tweaked it. Since then touch wood, we have had no problems.

Posted on 16 Oct 2010 15:27:19 BDT
E. Richards says:
Frankly I would not stay with Talk Talk even if they said it was FREE, and I really do mean that. I have a couple of friends who were also with Talk Talk and they too have nothing good to say about them. One of them actually had connection problems for 7 weeks and although they reimbursed him he told me that they were the worst ISP that he had had anything to do with in 5 years of being on the Internet. Believe me you subscribe to Talk Talk at your peril.
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Initial post:  17 Jul 2010
Latest post:  2 Dec 2011

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