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Synopsis
"TQM: Text with Cases" is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits. This book includes real life case studies to support points in the text. It includes new material on Six Sigma, the Excellence Model, and ISO 9000-2000. It also covers the latest developments in the area.

First Sentence
Whatever type of organization you work in - a hospital, a university, a bank, an insurance company, local government, an airline, a factory - competition is rife: competition for customers, for students, for patients, for resources, for funds. Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index

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Total Quality Management: The Management of Change Through Process Improvement by John S. Oakland

The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed by Michael L. George  (3)  £6.99

Managing Quality by Barrie G. Dale  (2)

Out of the Crisis by WE Deming  (4)  £19.90

Management Theory and Practice by G.A. Cole  (5)  £30.39

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3 Reviews 5 star:  (1) 4 star:  (2) 3 star:    (0) 2 star:    (0) 1 star:    (0)           Average Customer Review (3 customer reviews)		Share your thoughts with other customers:
Most Helpful Customer Reviews   6 of 7 people found the following review helpful: More than TQM, 3 Feb 2004 By A Customer A very readable book full of real-life examples. Oakland provides a practical approach to business improvement that contains a lot more business sense that you might expect from a book titled 'Total Quality Management'. You won't find a single approach such as Six Sigma pushed at you here. The book gives a balanced view of imrovement under the core principles of Planning; People; Process & Performance. This book could also be categorised in the 'Deploy your Strategy' section.  Comment | Permalink | Was this review helpful to you? (Report this)   5 of 6 people found the following review helpful: Usefull book for understanding TQM, 15 Aug 2001 By A Customer This review is from: Total Quality Management: Text and Cases (Contemporary Business Series) (Paperback) The book gives much theory about quality, TQM, processes. There are many improvement models described. Not too helpful for practical use in process improvement, but great to understand quality topics.  Comment | Permalink | Was this review helpful to you? (Report this)   COULD DO BETTER!, 24 Mar 2008 By  Ian Hannah, SQMC Ltd (Dunfermline, Scotland) - See all my reviews    John Oakland is a first class industrialist-turned-academic. His book is an excellent introduction to TQM and I have used it in teaching a Masters class in Q.M. Knowing John, however, I am sure that he'll be berating the proofreader: twice the great man Deming was referred to as "Denning"!  Comment | Permalink | Was this review helpful to you? (Report this) › See all 3 customer reviews...		Search Customer Reviews