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Total Quality Control (Hardcover)

by A.V. Feigenbaum (Author)

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Product details

Hardcover: 896 pages
Publisher: McGraw-Hill Inc.,US; 4Rev Ed edition (1 Feb 1991)
Language English
ISBN-10: 0070203547
ISBN-13: 978-0070203549
Product Dimensions: 24.2 x 17.1 x 4 cm
Average Customer Review: No customer reviews yet. Be the first.
Amazon.co.uk Sales Rank: 848,418 in Books (See Bestsellers in Books)

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Product Description

Synopsis

This is a text on achieving profitability through quality, updated for the global marketplace of the 1990s. Principles are put into practice and the two critical success factors are fully explored: how to build quality controls into every phase of operations - product and service development, production, engineering, marketing, distribution, sales, customer service; and how to drive communication and the implementation of quality control strategies down and across organizational lines, mobilizing commitment at every level. For this revised third edition, the author has added a discussion of the significance of quality control to corporate profitability; 12 benchmarks for quality control in the 1990s; and four management principles for achieving a total quality orientation. Topics are brought to life with practical examples and more than 200 illustrations.

From the Publisher

Focuses on methods to ensure customer satisfaction and retention

A new emphasis is placed on managing, operating, and integrating the key areas of a company's quality value chain

The technical and statistical methodologies for quality and the process control

Six Sigma and its role in Total Quality Management --This text refers to an alternate Hardcover edition.

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