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Quality is Free: The Art of Making Quality Certain (Hardcover)

by Philip B. Crosby (Author) "What does "making quality certain" mean? ..." (more)
4.0 out of 5 stars  See all reviews (4 customer reviews)

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Product details

  • Hardcover: 309 pages
  • Publisher: McGraw-Hill Inc.,US (1 Dec 1978)
  • Language English
  • ISBN-10: 0070145121
  • ISBN-13: 978-0070145122
  • Product Dimensions: 20.1 x 13.5 x 3.3 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon.co.uk Sales Rank: 33,748 in Books (See Bestsellers in Books)

    Popular in this category:

    #25 in  Books > Business, Finance & Law > Management > Production & Quality Control

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Product Description

Product Description

Nontechnical in approach, this how-to manual for managers with accountability for product performance specifies ways in which quality problems can be prevented at each stage of production.
Inside This Book (Learn More)
First Sentence
What does "making quality certain" mean? Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

4 Reviews
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Average Customer Review
4.0 out of 5 stars (4 customer reviews)
 
 
 
 
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4 of 5 people found the following review helpful:
5.0 out of 5 stars Good practical overview to Quality Management, 2 Nov 2000
By A Customer
This review is from: Quality is Free: The Art of Making Quality Certain (Signet Shakespeare) (Paperback)
Crosby has a practical interesting writing style, where you feel included in the conversations as they occur.

He covers his definition of quality and what quality is not... it has a good introduction to Quality Costs and how to apply those to your environment...I have already used his Quality Maturity Grid to get an idea of what level of maturity we are at.

This book is amazingly practical, which you could pick up and read without any other exposure to Quality Mangement..of course if you have had exposure to the other gurus' such as Deming and Juran you will get just as much value by comparing the different methodogies and styles.

It is a little dated with some terms (eg comptroller) and is very manufacturing based..but considering it is about 20yrs old and still completely relevant, it's doing pretty well.

This book is a true bargin for the price, especially considering the amount of working-knowledge that Crosby has shared with us..

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3 of 4 people found the following review helpful:
5.0 out of 5 stars Getting dated but a classic 'must read', 17 Jan 2007
This book tells you about one of the most underused tools in the QA Manager's box of tricks - the Cost of Quality. Read this book with a view to understand this principle and Crosby gives some invaluable guidance on how to go about a Cost of Quality Initiative.

I have gone into job interviews with this trick up my sleeve when asking for a greater salary than they were offering and it opens peoples eyes.

Yes, it's dated and yes you need to take some of the definitions and bring them up to date. As with anything you should read many sources and take nothing as gospel.

A classic that at such a low cost now is a crime not to own. When folks see Quality is Free it sure prompts some interesting conversations too :)
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7 of 15 people found the following review helpful:
2.0 out of 5 stars Philip Crosbey can not read a dictionary, 1 Dec 2002
By bernie "xyzzy" (Arlington, Texas) - See all my reviews
(TOP 50 REVIEWER)      
This review is from: Quality is Free: The Art of Making Quality Certain (Signet Shakespeare) (Paperback)
Lets look at three words from the Webster's Ii, New Riverside University Dictionary ISBN: 039533957X.

Quality is 1. Essential character: nature. 2 a. Inherent or distinguishing attribute. b. Degree or grade of excellence. (There are more definitions that follow this train of thought.)

Conformity is 1. Likeness in form or character

Require is 1. To have as a requisite: need

Philip Crosby is attempting to push “New Speak” 1984 , on us by usurping a word for his own purpose and negating its intended meaning. On page 15 he describes quality as “conformances to requirements” It is easy to conform to inappropriate specs. Is that quality? Is that free?

However this book is considered a classic. It was written in the days of typewriters. He refers to giving women a chance. He gets zero defects mixed up with quality. It is fun to play games with his “Maturity Grid” however too much time with it can put you out of business.

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4.0 out of 5 stars Very well written classic which has inspired best practice
If you need to have more insight into the world of quality in business, look no further (and especially at the bargain price of 22p plus delivery that I paid). Read more
Published 5 months ago by Mist of Time

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