Most Helpful Customer Reviews
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14 of 14 people found the following review helpful:
1.0 out of 5 stars
wait for 3g, 12 Jul 2004
great phone,shame about the network-
abismal coverage (im about 20 mins from london)
awful battery life-less than one day(two batteries supplied,but need to be in phone to charge.
30 day life on top ups-dont bother unless you use phone a lot.
i think i will chuck mine in a drawer and wait till its a collecters item!!!
stick with normal operators,and wait until 3g becomes the norm.
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12 of 12 people found the following review helpful:
1.0 out of 5 stars
This company shouldn't be in business, 9 Jul 2004
By A Customer
This phone can only be used with the 3 service. This company's service and products are so unacceptable that they should not even be in business.The phone itself sometimes just randomly shuts off mid-conversation or while you're browsing through the 3G services. If you do too much too fast it crashes and you have to remove the battery to get it to respond. The volume is so quiet that you have to have it up all the way to hear it ringing - and I've missed more than a few calls even with the volume on. The images it produces with the camera look horrible when viewed at anything above 640x480, and the videos it produces can't be viewed on anything but another 3 phone. Took a cute video of your pet or your kid? Sorry, it stays on your phone. There are options to check your external email on the phone through pop3 access. I've followed every instruction from both 3 and my email provider to the letter and it's never worked, so that part is worthless. The 3 services are only available really along M roads. Go for a drive in the country and you're lucky to get reception at all - forget about the content and video messaging they're so keen to hype up. As for 3's payment structure - which is called "pay as you go" but isn't -
1) Top ups are only available in denominations of £15 or £25.
2) Top ups expire after 30 days. If you've paid for £25 worth of time and only used £3 of it, tough luck. You lose the other £22 and all those minutes.
3) You get talk time OR text messages. No middle ground. You can buy 500 minutes of talk time but if you want to send just one text message you have to buy a SEPARATE "add-on" voucher - minimum £5.
4) International calls come off the add-on voucher. You can have 400 minutes left but not one of them will be used for your international call.
5) You can only top up by buying 3 vouchers in person - there's no online top-ups or registering your credit card with them for instant top-ups.
6) Customer service never respond, period. Call the number and you get a call centre who don't tell you anything you didn't already read on the web site. Emails are never answered, not so much as a confirmation.
7) You CANNOT text five digit numbers with this phone (IE "text a message to 12345"...the call centre told me that the 3 network is not equipped to handle these kinds of calls. Absolute waste of money. Spare yourself the hassle.
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58 of 63 people found the following review helpful:
4.0 out of 5 stars
NEC e313 3G Mobile, 13 Jul 2004
I know this may sound silly, but I am not really using this phone... as a phone. This device is more of a gadget to me. I can use the MP3 player and record videos, but I daren't use it as a phone. Why?
Three's pay as you go service is pretty confusing and downright awful. Their signal isn't very good in open areas, and although the handsets may be as cheap as chips, like this phone, in the end, Three get far more money out of you than what they would have got for the handset. ThreePay works on the principal that you buy a voucher (minimum amount of £15), and then this can be used for voice calls. I think you have to pay for a seperate voucher for texts as well. Then, after 30 days of whatever use, this voucher expires and cannot be used. Thus, if you still have credit to use on these voice minutes, you're screwed because this is taken from you and you cannot get it back. ThreePay gets one out of five on the rankings. I suppose for the heavy user who does use this £15 a month, it is quite a good deal compared to other PAYG handsets, but not a good deal for the normal user out there.
As for the handset, it is a very cheap phone for what you get. As details in the specs, you get a camera, MP3 and video player, video recorder, headset, two batteries and so on. The only way Three can make much money out of this is to charge those ridiculous prices for the top-ups and screw you after 30 days of use. Personally, I am looking into getting this phone unlocked for use with a DECENT network. But for now, I'm using this as a gadget/toy and not a phone.
Overall, a great phone/gadget, but an awful network service. I just hope and pray that this phone can be unlocked and the features of the other 2G sim cards can be used in conjunction with the handset.
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