This guide charts the development of TQM in Europe with in-depth studies of 20 European organizations that are at the vanguard of the total quality revolution. Companies studied include: world-class multi-nationals like Ciba, Rank-Xerox, SGS-Thomson, Groupe Bull, British Telecom, Volkswagen and Societe Generale; divisions or affiliates of leading corporations like Honeywell, British Airways and American Express; national champions like Italy's Alenia and Britain's Post Office.

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Quality, Makers: The Leaders and Shapers of Europe's Quality Revolution (Hardcover)

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