Join Amazon Prime and get unlimited Free One-Day Delivery. Already a member? Sign in.

 

or
Sign in to turn on 1-Click ordering.
 
   
More Buying Choices
14 used & new from £16.97

Have one to sell? Sell yours here
 
   
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment
 
See larger image
 

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (Paperback)

by Brad Cleveland (Author)
No customer reviews yet. Be the first.
US List Price: $39.95
UK Equivalent: £26.87
Price: £26.57 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
You Save: £0.30 (1%)
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
In stock.
Dispatched from and sold by Amazon.co.uk. Gift-wrap available.

Only 1 left in stock--order soon.

Want guaranteed delivery by Wednesday, July 15? Choose Express delivery at checkout. See Details
10 new from £16.97 4 used from £32.54

Frequently Bought Together

Customers buy this book with Call Centers for Dummies by R al Bergevin

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment + Call Centers for Dummies
Price For Both: £38.06

Show availability and shipping details

  • This item: Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment by Brad Cleveland

    In stock.
    Dispatched from and sold by Amazon.co.uk.
    This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions

  • Call Centers for Dummies by R al Bergevin

    In stock.
    Dispatched from and sold by Amazon.co.uk.
    This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions


Customers Who Bought This Item Also Bought

The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building

The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building

by Donna Fluss
£16.99
Call Centers for Dummies

Call Centers for Dummies

by R al Bergevin
3.0 out of 5 stars (1)  £11.49
Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

by Malcolm Carlaw
£21.24
The Executive Guide to Call Center Metrics

The Executive Guide to Call Center Metrics

by James C. Abbott
£21.34
Call Center Operation: Design, Operation, and Maintenance: Design, Operation and Maintenance

Call Center Operation: Design, Operation, and Maintenance: Design, Operation and Maintenance

by Duane Sharp
£35.15
Explore similar items

Product details


Customers Viewing This Page May Be Interested in These Sponsored Links

  (What is this?)
Call Center Management
   InovaSolutions.com    Drive your agents' performance with real-time data & vital information. 
Call Centre
   Avaya.co.uk/Call-Centre    Contact Centre for Dummies: See the benefits of superior contact
Call Center Solutions
   www.intergroup-communications.co.uk    Get the best from your staff by better managing your call traffic. 
  
 

Suggested Tags from Similar Products

 (What's this?)
Be the first one to add a relevant tag (keyword that's strongly related to this product)
Check a corresponding box or enter your own tags in the field below
brad cleveland
service management
customer service
callcenter
call centers
julia mayben

Your tags: Add your first tag
 

What Do Customers Ultimately Buy After Viewing This Item?

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment
61% buy the item featured on this page:
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment
£26.57
The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building
18% buy
The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building
£16.99
Call Centers for Dummies
12% buy
Call Centers for Dummies 3.0 out of 5 stars (1)
£11.49
Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
9% buy
Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
£21.24

Customer Reviews


There are no customer reviews yet.   Create your own review
Video reviews
Video reviews
New feature! Amazon now allows customers to upload product video reviews. Use a webcam or video camera to record and upload reviews to Amazon.



Customer Discussions

 Beta (What's this?)
This product's forum (0 discussions)
  Discussion Replies Latest Post
  No discussions yet

Ask questions, Share opinions, Gain insight
Start a new discussion
Topic:
First post:
Prompts for sign-in
  [Cancel]

   


Listmania!


Look for similar items by category


Feedback


Irwin Handbook of...

Irwin Handbook of...

"Without a doubt, this is the best book ever written on telecom... Read more

Find similar items

 

Let Olay Amaze You

Olay Total Effects Day Moisturiser SPF15 50ml
Amazon.co.uk sells all your favourite ranges from Olay, including Regenerist and Total Effects.

Discover Olay at Amazon.co.uk

 

Boys Smell

Lynx Africa Body Spray and After Shave Gift set
But we make sure they smell good...

Discover male grooming at Amazon.co.uk

 

Treat Someone

Amazon.co.uk Gift Certificates--available in any amount from £5 to £500 With an Amazon.co.uk Gift Certificate, you can get them what they want (even if you don't know what that is).

Learn more about Gift Certificates

 
Ad

Where's My Stuff?

Delivery and Returns

Need Help?

Your Recent History

  (What's this?)
You have no recently viewed items or searches.

After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in.

Look to the right column to find helpful suggestions for your shopping session.

Continue Shopping: Top Sellers
The Girl Who Played with Fire
Breaking Dawn (Twilight Saga)
The Girl with the Dragon Tattoo
The Host
The Host by Stephenie Meyer

amazon.co.uk Amazon Home
International Sites:  United States  |  Germany  |  France  |  Japan  |  Canada  |  China
Business Programs: Sell on Amazon  |  Fulfilment by Amazon  |  Join Associates  |  Join Advantage
Customer Service  |  Help  |  View Basket  |  Your Account
About Amazon.co.uk  |  Careers at Amazon
Conditions of Use & Sale |  Privacy Notice  © 1996-2009, Amazon.com, Inc. and its affiliates