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ICMI's Pocket Guide to Call Center Management Teams: A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: The Esse

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ICMI's Pocket Guide to Call Center Management Teams: A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: The Esse (Paperback)

by Brad Cleveland (Author)

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Product details

Paperback: 152 pages
Publisher: ICMI Press (International Customer Management (Jul 2004)
Language English
ISBN-10: 1932558004
ISBN-13: 978-1932558005
Product Dimensions: 12.7 x 8.9 x 1.5 cm
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Amazon.co.uk Sales Rank: 2,232,135 in Books (See Bestsellers in Books)
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