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Caring Matters: Everyday Tales for Healing Organisations
  
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Caring Matters: Everyday Tales for Healing Organisations (Paperback)
by Sarah W. Fraser (Author), Tim Wilson (Author), Irwin Rubin (Author)
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Product Description
Book Description
This book is about how healthcare providers need to remember that at their heart they are healing individuals and organisations. And to do this effectively, they need to be aware of how people working within organisations behave.
Behaviours are the tangible manifestions of organisational culture. People who continually espouse how important it is to get organisational culture right sometimes ignore an essental truth; that behaviour and culture are synonymous.
Consequently, an organisation in which individuals are behaving in the same way today as they did yesterday hasn't changed its future. And, if cultural transformation is our goal, we have no choice but to focus on changing behaviour.

This handbook is an essential resource for all healthcare professionals and non-professionals alike. Written as a series of short chapters it is designed for you to dip in and out, with practical exercises. It will appeak to all learning styles - covering dialogue, theory-in-the-margins as well as know-how and exercises.

About the Author
Dr Sarah W Fraser is an independent consultant and honorary visiting professor at Middlesex Univeristy (London)

Dr Tim Wilson is a General Practitioner, and at the time of writing this, was part-time Policy Analyst at the Department of Health Strategy Unit, U.K.

Dr Irwin M Rubin is an Organisational Psychologist and is President of Temenos Inc., USA

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