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Usability: The Site Speaks For Itself [Illustrated] (Paperback)

by Kelly Braun (Author), Max Gadney (Author), Matt Haughey (Author), Adrian Roselli (Author), Don Synstelien (Author), Tom Walter (Author), David Wertheimer (Author), Molly E. Holzschlag (Editor), Bruce Lawson (Editor)

5.0 out of 5 stars See all reviews (2 customer reviews)

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Product details

Paperback: 300 pages
Publisher: glasshaus; illustrated edition edition (1 May 2002)
Language English
ISBN-10: 1904151035
ISBN-13: 978-1904151036
Product Dimensions: 22.9 x 20.6 x 1.5 cm

Average Customer Review: 5.0 out of 5 stars See all reviews (2 customer reviews)

Amazon.co.uk Sales Rank: 937,432 in Books (See Bestsellers in Books)

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Synopsis

This title features case-studies in usability and information architecture from the makers of eBay, the BBC news on-line site, The Economist web site, SynFonts (a flash-driven font foundry e-commerce site), evolt (fully cross-browser compatible) and metafilter. There are no hard-and-fast rules for usability on the Web, which is why this book steers away from the rigid rules of gurus. Instead, it looks at six very different, but highly usable sites. The web professionals behind these sites discuss the design of each site from inception to today, how they solicited and responded to feedback, how they identified and dealt with problems, and how they meet the audience's needs and expectations.

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22 of 22 people found the following review helpful:

5.0 out of 5 stars Usability for humans, 18 Jul 2002

By	Chris McEvoy - See all my reviews

I for one, am tired of being presented with a prescriptive list of 101 'guidelines' and being told that they will solve all my usability problems, if only I would just implement them. The authors of this book will explain why they bent the rules, and sometimes discarded them completely.

The book consists of a pragmatic introduction "beyond the buzz: the true meaning of usability" by Molly Holzschlag followed by the six 'tales from the design face'. Each chapter starts with a slightly cheesy, yet endearing question and answer session where the author(s) are asked to comment on items ranging from their favourite pizza, to their rating on a 'geek index'. I found this one page intro helped me to view the authors as human beings, rather than as 'subjects'. At the end of each chapter the authors are given the opportunity to give photographic examples of items that they personally rate as being 'usable'..

The sites covered range from large companies like the BBC and Economist through to community sites like Metafilter and Evolt.org. Also included are chapters on 'e-bay' with tens of millions of users, and the one man SynFonts site.

Each of the tales are compelling and you want to keep reading to see what happens next. The authors concentrate on why they did things, rather than how they did them, so you won't be getting tips on implementing navigation schemes in PHP or ASP. But you will find out why eBay merged their design and usability groups into one, why Flash was the right solution for SynFonts and why both evolt and MetaFilter decided that un-threaded comments were the way to go.

The publishers have put a lot of effort into every detail of this book. The layout enhances the readability of the book, and the screenshots have been carefully chosen to reinforce the text rather than act as page candy. If I had to pick one element that illustrates this attention to detail, it would be the index. Bill Johncocks has done an excellent job in producing an index that adds real value to the book. I wish more publishers would follow this example and employ professional indexers.

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5.0 out of 5 stars You said it, 14 Aug 2009

By	Matthew Pollock (Manila) - See all my reviews

The previous reviewer hit the nail on the head. This is a straightforward, honest and believable piece of work.

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