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The IT Manager's Handbook
 
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The IT Manager's Handbook (Spiral-bound)

by David Millar (Author)
4.2 out of 5 stars See all reviews (6 customer reviews)
RRP: £24.99
Price: £21.24 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
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Product details

  • Spiral-bound: 232 pages
  • Publisher: Empire Publications Ltd (1 Dec 2001)
  • Language English
  • ISBN-10: 1901746151
  • ISBN-13: 978-1901746150
  • Product Dimensions: 29 x 22.4 x 2.2 cm
  • Average Customer Review: 4.2 out of 5 stars See all reviews (6 customer reviews)
  • Amazon.co.uk Sales Rank: 644,247 in Books (See Bestsellers in Books)

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  • See Complete Table of Contents

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Product Description

Product Description
Ever wondered how to carry out business planning, deal with customers, analyse business requirements, design IT systems and manage finance and property? This handbook will provide you with systems for dealing with all of these potential problem areas in a logical and systematic manner. Conforming to UK National Management Standards and meeting the requirements of NVQ Management Levels 3, 4 and 5, information Technology manager David Miller has brought together checklists aimed at anyone managing customers, projects and staff. From professionals with a good knowledge of the processes involved, to students starting out, 'The IT Manager's Handbook' is a valuable resource accessible to non-IT organisations, colleges, businesses and other organisations. This is a fully portable, readily available and comprehensive source of reference material to help you meet the increasing demands placed on today's IT Manager.

From the Publisher
Ever wondered how to carry out business planning, deal with customers, analyse business requirements, design IT systems or even manage finance and property? This handbook will provide you with systems for dealing with all of these potential problems in a logical and systematic manner.

Conforming to UK National Management Standards and meeting the requirements of NVQ Management Levels 3, 4 and 5, Information Technology manager David Miller has brought together checklists aimed at anyone managing customers, projects and staff. From professionals with a good knowledge of the processes involved, to students starting out, The IT Manager’s Handbook is a valuable resource accessible to non-IT organisations, colleges, businesses and other organisations. This is a fully portable, readily available and comprehensive source of reference material to help you meet the ever-increasing demands placed on today’s IT Manager. This volume includes checklists and systems for the following: BUSINESS PLANNING
CUSTOMER COMMUNICATION
PROJECT PLANNING AND MANAGEMENT
BUSINESS ANALYSIS
SYSTEM SPECIFICATION AND PRODUCTION
PACKAGES, TENDERS AND CONTRACTS
STAFF MANAGEMENT
ADMINISTRATION, FINANCE AND PROPERTY
NATIONAL MANAGEMENT STANDARDS
ACCOUNTANCY TERMS
IT TERMS

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The IT Manager's Handbook 4.2 out of 5 stars (6)
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Customer Reviews

6 Reviews
5 star:
 (4)
4 star:
 (1)
3 star:    (0)
2 star:    (0)
1 star:
 (1)
 
 
 
 
 
Average Customer Review
4.2 out of 5 stars (6 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
0 of 1 people found the following review helpful:
1.0 out of 5 stars Meaningless book of lists with no 'how to' guidance., 21 Feb 2005
By Mr. G. R. Thoms (Oxfordshire) - See all my reviews
(REAL NAME)   
I bought this book on the basis of the other reviews but I was very disappointed. It is nothing
but a book of lists, with no background or discussion around the subject the list is related to, no reference to any relevant best practice standards or guidelines, and, fundamentally, virtually no suggestions whatsoever on 'how' to undertake the items in the lists.

So to take one example 'Security Standards': under 'Risk Assessment and management' item one on the list (of 28 items) is 'Assess the application and system risks'. So how, exactly, do you do that, then? Get 2 consultants in a room and you would get at least 5 ways to 'assess the risks'. There is no reference in the section to best practise, such as ISO 17799 in this case. Some of the lists are simply vacuous; under 'Project Definition Workshop preparation' item 1 on the list is 'Book a suitable room'; item 2 is 'Prepare badges for all'.

So if you already know how to manage IT, and just want lists as reminders then the book may be useful. But if you want something to guide you because you don't know what to do this book will be of limited use.

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0 of 1 people found the following review helpful:
4.0 out of 5 stars Good grounding in IT Management, 30 Jun 2004
This book provides a huge amount of check-lists for the IT Manager to go through when running a smooth IT team. Many areas are covered such as the role of IT within the business, contract management, staff management, meetings, career progress and many more. The book is no substitute for experience but I have found it vital to try and ensure I have covered as many of the bases I can think of. Worth the investment.
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5.0 out of 5 stars Very practical set of checklists for any manager, 12 Jun 2003
I think this book is fantastic. Its usefulness lies in it simplicity and comprehensiveness, which means you can apply it to most managerial tasks you might encounter. I am not an IT manager, but I have used many of the general sections of the book such as the Staff Management and the Project Planning chapters. What it is able to do is give a comprehensive list of questions to ask in each of the specific topics, which enables you to be confident in knowing that nothing has been forgotten. It is the kind of book that all managers should have to hand during their whole career, to dip in and out of as new challenges (and old ones) arise. It definitely helped me to implement good procedures in my work place. I also think it would be incredibly useful for any trainee manager in any industry and a tool to help them learn & understand the challenges they will face.
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Most Recent Customer Reviews

5.0 out of 5 stars Brilliant and so easy to use
This is possibly the clearest guide through today's minefield of management speak. Modern management techniques are often shrouded in mystery - this book makes things clear,... Read more
Published on 12 Aug 2002

5.0 out of 5 stars Save yourself a lot of time and money and buy this book
This is possibly the clearest guide through today's minefield of management speak. Modern management techniques are often shrouded in mystery - this book makes things clear,... Read more
Published on 12 Oct 2001

5.0 out of 5 stars Everything you'll ever need to keep your business on track
This handbook has everything you need to keep any business on the straight and narrow. Designed specifically for the British market its strengths are its simplicity and its jargon... Read more
Published on 10 Aug 2001

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