Synopsis
"Organisations that develop a clear and understandable conflict strategy are much better positioned to avoid destructive conflicts. Many businesses look at conflicts as a negative, something that should be avoided in every possible way. But in an organisation, which welcomes change, conflicts can and should be regarded as positive and necessary. Good conflicts generate thoughts and ideas and create innovation. Instead of being afraid of conflicts, organisations need clear guidelines for dealing with them, and ensure that they will not develop into something negative. Many firms act too slowly and fail to see the warning signs about the escalation of a conflict. Organisations which develop a clear and understandable strategy are much better positioned for avoiding these destructive conflicts, which easily can go out of control and turn into lawsuits, discrimination, low morale, increased stress, and loss of productivity, much of it a result of un happiness at work. This book opens the reader's eyes to a new way of thinking about conflicts. It offers practical ways of how to develop a conflict concept, and shows how to involve the entire organisation in working with conflicts.Numerous case studies demonstrate how companies have experienced the strength of working positively with conflicts. " From the book: "Having a conflict strategy is like having fire regulations. Nobody thinks they are necessary until there is an incident, and then it will be too late to do anything constructive about it. Although no company or organisation would neglect the adoption of fire regulations, many regard having a conflict strategy as a sign of weakness instead of a sensible precaution in preventing conflicts from escalating. In the eyes of some companies, having a conflict strategy would mean admitting that the number of conflicts they experienced or anticipated was exceptional, and no company wants that kind of image." "The book contains plenty of inspiration for working with the conflict phenomenon and to make your own conflict strategy for your own business. Great reading material and an incredible work of inspiration." Bent Engelbrecht, Dagbladet Borsen "Tina Monberg has written and excellent book about conflict resolution. This book should be required reading for any CEO!"Jens Graff, Erhvervsbladet "The book gives new ways, so that conflicts can be turned around and used for the positive. It shows practical methods of how to build a conflict concept and shows how to involve all of the organisation in working with conflicts." Jyllands Posten

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Most Helpful Customer Reviews   Handbook of Human Conflict technology, 7 April 2008 By  M. Mesco - See all my reviews    In this insightful book Tina Monberg explains that if disagreements within a company are dealt with using a conflict concept, they can be hugely beneficial to the organisation. Conflict should be embraced rather than swept under the carpet. Tina Monberg goes further to say disagreement provides possibilities for seeing things differently, and if the parties are able to maintain collaboration within the conflict field they will have achieved knowledge sharing and innovation. This book explains that we all have different viewpoints of the same situation which is why conflict arises but by sharing these viewpoints positive changes and greater learning can be brought about. Many firms havent yet wised up to this concept and decide to deal with conflicts when its too late, often at a time when the destructive effect has already taken hold on the company like a disease thats out of control. Organisations need to look out for the early warning signs and then work positively with the conflict in order to prevent situations such as costly law suits, unmotivated employees and increased sick leave. This book provides practical models that can be customised to suit the needs of any company so a conflict concept system can be easily implemented and which enables everyone within the organisation to become involved in working with conflict. This is a practical guide written in a straight-forward style that will inspire managers to introduce their own conflict strategy.  Comment (1) | Permalink | Was this review helpful to you?