Have you been talked down to, shouted at, sworn at or threatened?
Would you like to be able to protect yourself from verbal aggression?

Do you remember a time when you were made to feel uncomfortable by the way someone spoke or shouted or screamed at you? You may even remember actually being scared because of the anger and hostility aimed towards you.....

You can learn how to deal effectively with verbal aggression when it happens at work, at home or on the street.

Would you like to know....
What are the three causes of Anger?
What are the four types of Anger?
and most importantly...
What are the three primary ways of dealing with verbal aggression?

The book is full of facts and techniques that can help you...
What are the five main ways of understanding the meaning of what people say?
What are the four best non-verbal defensive strategies?
What are the four critical verbal defensive strategies?

How can you cope with people who continually swear?
How do you deal with aggression on the telephone?
What is the most important thing to remember in a face-to-face situation

All of the above and much much more is covered in easy to understand detail. This book will teach YOU how to deal with Verbal Aggression.

About the Author
Robert Agar-Hutton was born in London, England in 1953.

He left school at age seventeen to enter the accountancy profession and at the same age he started what has ever since been a major interest in the history and practice of the martial and health arts.

In 1977 after seven years of working as an accountant for others, he founded his own accountancy practice. He started using computers in his accountancy practice and three years later he gave up accountancy and moved into selling, supporting and writing software for personal computers.

In 1987 he started Protectics to teach courses in aggression, violence and stress management. The fundamental principle of all Protectics training is that it should be practical and easy to learn. Verbal aggression management training utilises research into inter-personal behaviour, linguistics, stress management, and many other fields.

His accomplishments and interests are extremely varied ranging from science fiction to hard science, practical first aid to Reiki, Photography to Internet marketing strategies. He is a fellow of the Association of Financial Accountants, a member of the Institute of Programmers and Analysts, and a member of the Institute of Conflict Management. He has a third degree black belt in Karate and is an instructor of Tai Chi.

Robert also gives after-dinner speeches and lectures on the subjects of aggression and stress management.

Most importantly (to him) he has been happily married since 1981 and has three children who fill his life with interest, excitement and a regular opportunity to practice his stress and aggression management skills.