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How to Deal with Verbal Aggression
 
 
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How to Deal with Verbal Aggression (Paperback)

by Robert Agar-Hutton (Author)
4.3 out of 5 stars  See all reviews (3 customer reviews)
Price: £9.97 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
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Product details

  • Paperback: 112 pages
  • Publisher: Matador (10 April 2007)
  • Language English
  • ISBN-10: 1899293787
  • ISBN-13: 978-1899293780
  • Product Dimensions: 23 x 15.2 x 1.2 cm
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon.co.uk Sales Rank: 242,806 in Books (See Bestsellers in Books)

    Popular in these categories:

    #24 in  Books > Business, Finance & Law > Management > Human Resources > Conflict Resolution
    #30 in  Books > Study Books > Teachers Resource > Management & Administration > Guidance & Counselling

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Product Description

Product Description

Have you ever been the victim of verbal aggression? Have you been talked down to, shouted at, sworn at or threatened? Would you like to be able to protect yourself from verbal aggression? Do you remember a time when you were made to feel uncomfortable by the way someone spoke or shouted or screamed at you? You may even remember actually being scared because of the anger and hostility aimed towards you...You can learn how to deal effectively with verbal aggression when it happens at work, at home or on the street. Would you like to know...What are the three causes of Anger? What are the four types of Anger?and most importantly...What are the three primary ways of dealing with verbal aggression? 'How to deal with Verbal Aggression' is full of facts and techniques that can help you...What are the five main ways of understanding the meaning of what people say? What are the four best nonverbal defensive strategies? What are the four critical verbal defensive strategies? How can you cope with people who continually swear? How do you deal with aggression on the telephone? What is the most important thing to remember in a face-to-face situation All of the above and much much more is covered in easy to understand detail. 'How to deal with Verbal Aggression' will teach YOU how to deal with Verbal Aggression.


About the Author

Robert Agar-Hutton was born in London, England in 1953.

He left school at age seventeen to enter the accountancy profession and at the same age he started what has ever since been a major interest in the history and practice of the martial and health arts.

In 1977 after seven years of working as an accountant for others, he founded his own accountancy practice. He started using computers in his accountancy practice and three years later he gave up accountancy and moved into selling, supporting and writing software for personal computers.

In 1987 he started Protectics to teach courses in aggression, violence and stress management. The fundamental principle of all Protectics training is that it should be practical and easy to learn. Verbal aggression management training utilises research into inter-personal behaviour, linguistics, stress management, and many other fields.

His accomplishments and interests are extremely varied ranging from science fiction to hard science, practical first aid to Reiki, Photography to Internet marketing strategies. He is a fellow of the Association of Financial Accountants, a member of the Institute of Programmers and Analysts, and a member of the Institute of Conflict Management. He has a third degree black belt in Karate and is an instructor of Tai Chi.

Robert also gives after-dinner speeches and lectures on the subjects of aggression and stress management.

Most importantly (to him) he has been happily married since 1981 and has three children who fill his life with interest, excitement and a regular opportunity to practice his stress and aggression management skills.

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

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Average Customer Review
4.3 out of 5 stars (3 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
9 of 9 people found the following review helpful:
5.0 out of 5 stars A must for anyone dealing with verbally aggressive poeple, 1 Oct 2003
I run an Anger Management Training Company, and am always interested in looking at things from a different perspective to enable me to incorporate differing approaches into my training courses.

This Book is one of the best that i have found on the subject of dealing with verbal aggression. It is a simple no frills approach to what can be a very difficult subject. i particularly liked the fact that it serves as an interactive workbook, making it ideal to use with groups of people where the training is spread over several training sessions, however it would equally just as usefull for intensive training.

It is written in a format that is easy to understand, and is a constant source of reference. It is available in e-book format which i find very useful.

I would highly reccomend this book to anyone who is likely to come into contact with verbally aggressive poeple.

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5.0 out of 5 stars An excellent resource, 17 May 2009
I found this little book to be packed full of clearly explained, sensible content grounded in the real world. Certainly an excellent buy; you won't be disappointed.
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3.0 out of 5 stars Same old, same old, 28 Aug 2007
By C. C. Chivers "ccchivers" (UK) - See all my reviews
(REAL NAME)      
Not entirely what I expected. This is quite a thin book. It has some good ideas, but I've read better books with more detail such as 'Dealing with people you can't stand' and general books on body language. I would say this is a basic book to begin with.
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