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Customer Satisfaction Is Worth Customer Loyalty (Hardcover)
by Jeffrey Gitomer (Author)
4.6 out of 5 stars  (25 customer reviews)
RRP: £19.99
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Product details
  • Hardcover: 256 pages
  • Publisher: Capstone (1 Sep 1999)
  • Language English
  • ISBN-10: 188516730X
  • ISBN-13: 978-1885167309
  • Product Dimensions: 23.1 x 15.2 x 3.3 cm
  • Average Customer Review: 4.6 out of 5 stars  (25 customer reviews)
  • Amazon.co.uk Sales Rank: 299,986 in Books (See Bestsellers in Books)
    (Publishers and authors: Improve Your Sales)

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Product Description
Synopsis
Offers strategies for turning customer satisfaction into customer loyalty, emphasizing the importance of word-of-mouth advertising.