Join Amazon Prime and get unlimited Free One-Day Delivery. Already a member? Sign in.

Quantity:

More Buying Choices

Have one to sell? Sell yours here

See larger image

Share your own customer images

Publisher: learn how customers can search inside this book.

Achieving Excellence in Guest Service (Paperback)

by Josephine Ive (Author)

No customer reviews yet. Be the first.

Price:	�19.95 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
	o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o

Temporarily out of stock.
Order now and we'll deliver when available. We'll e-mail you with an estimated delivery date as soon as we have more information. Your account will only be charged when we ship the item.
Dispatched from and sold by Amazon.co.uk. Gift-wrap available.

Product details

Paperback: 262 pages
Publisher: Prentice Hall (27 Jul 2004)
Language English
ISBN-10: 1862504849
ISBN-13: 978-1862504844
Product Dimensions: 24.2 x 16.4 x 2 cm
Average Customer Review: No customer reviews yet. Be the first.
Amazon.co.uk Sales Rank: 1,018,601 in Books (See Bestsellers in Books)

Would you like to update product info or give feedback on images?

See Complete Table of Contents

Customers Viewing This Page May Be Interested in These Sponsored Links

(What is this?)

Professional Butler Trng

www.magnumsbutlers.com Butler / Hotel Butler / House Mgr Luxury Yacht Steward/ess /Concierge

Service Excellence (New)

www.cse.me Best support & workshops to get new Customer Service Excellence Award

The Baldrige Coach

www.BaldrigeCoach.com Application & Site Visit Help Over 40 Baldrige & State Recipients

Product Description

Product Description

This comprehensive training manual is packed full of ideas and information on every conceivable aspect of guest service from forms of address, decoding airline tickets and folding and packing clothes to fundamentals like serving beverages and making beds.

The book will prove a must for general managers, human resource managers and trainers, and for staff and trainees, in all types of establishments that provide accommodation for guests, from ocean liners and luxury hotels to small motels and bed-and-breakfast operations.

About the Author
Josephine Ivehas had many years of experience training butlers and, through her company Magnums, trains guest service staff in Australia and internationally. She believes the skills of guest service have a constant objective - to ensure the comfort and wellbeing of guests. This book reflects her passionate commitment and enthusiasm for this task, as well as her experience, sense of humour and proven teaching skills.

Tag this product

(What's this?)

Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items.

Customer Reviews

There are no customer reviews yet. Create your own review

Video reviews

New feature! Amazon now allows customers to upload product video reviews. Use a webcam or video camera to record and upload reviews to Amazon.

.jsOffDisplayBlock { display: block; } .jsOffDisplayInline { display: inline; } .jsOffVisibility { visibility: visible; } .jsOnDisplayBlock { display: none; } .jsOnDisplayNoneBlock { display: block; } .jsOnDisplayNoneInline { display: inline; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; } .jsOnDisplayBlock { display: none; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; }

Customer Discussions

Beta (What's this?)

This product's forum (0 discussions)

	Discussion	Replies	Latest Post
	No discussions yet

Ask questions, Share opinions, Gain insight

Start a new discussion

Topic:

First post:

Prompts for sign-in

[Cancel]

Guidelines

Look for similar items by category

Books > Business, Finance & Law > Biographies & Histories
Books > Business, Finance & Law > Management
Books > Health, Family & Lifestyle > Self Help > Practical & Motivational
Books > Study Books > FE & College > Vocational > Sport & Recreation

Feedback

Would you like to update product info or give feedback on images?
I am the Author, and I want to comment on my book.
I am the Publisher, and I want to comment on this book.

Fun for Everyone

Achieve over 15,000 RPM with our great range of Powerballs.

›Shop the Powerball store

Beauty without the Beast

Olay Regenerist Daily 3 Point Treatment Cream

From au naturel to party glam, we have all the best names in cosmetics and skincare.

›Discover Beauty at Amazon.co.uk

Up to 53% off Braun Series Shavers

Braun Series 3 390cc Clean & Renew System Rechargeable Foil Electric Shaver

Get in touch with your smooth side with Braun Series shavers, now with Gillette blade technology.

›Discover Braun Series at Amazon.co.uk

Treat Someone

With an Amazon.co.uk Gift Certificate, you can get them what they want (even if you don't know what that is).

›Learn more about Gift Certificates

Where's My Stuff?

track your recent orders
view or change your orders in Your Account

Delivery and Returns

see our delivery rates and policies
thinking of returning an item? (See our Returns Policy)

Need Help?

Forgot your password?
Buy Gift Certificates.
still have questions? Visit our Help Pages

Your Recent History

(What's this?)

You have no recently viewed items or searches.

After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in.

Look to the right column to find helpful suggestions for your shopping session.

Continue Shopping: Top Sellers

The Girl Who Played with Fire by Stieg Larsson

4.5 out of 5 stars (76)�3.86

Breaking Dawn (Twilight Saga) by Stephenie Meyer

4.1 out of 5 stars (464)�6.49

The Girl with the Dragon Tattoo by Stieg Larsson

4.1 out of 5 stars (166)�3.99

The Host by Stephenie Meyer

4.2 out of 5 stars (87)�3.86


Amazon Home

International Sites: United States \| Germany \| France \| Japan \| Canada \| China

Business Programs: Sell on Amazon \| Fulfilment by Amazon \| Join Associates \| Join Advantage

Customer Service \| Help \| View Basket \| Your Account

About Amazon.co.uk \| Careers at Amazon


Amazon Home

International Sites: United States \| Germany \| France \| Japan \| Canada \| China

Business Programs: Sell on Amazon \| Fulfilment by Amazon \| Join Associates \| Join Advantage

Customer Service \| Help \| View Basket \| Your Account

About Amazon.co.uk \| Careers at Amazon